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Yes x Pre-order for Samsung Galaxy Z Fold7 and Samsung Galaxy Z Flip7

  1. What is Yes x Pre-order for Samsung Galaxy Z Fold7 and Samsung Galaxy Z Flip7?
    Pre-order lets you purchase the Samsung Galaxy Z Fold7 and Samsung Galaxy Z Flip7 prior to the official launch date.
  2. How do I pre-order for the Yes x Pre-order for Samsung Galaxy Z Fold7 and Samsung Galaxy Z Flip7?
    You can pre-order via Yes website at Yes x Pre-order for Samsung Galaxy Z Fold7 and Samsung Galaxy Z Flip7.
  3. What is the duration of the Yes x Pre-order for Samsung Galaxy Z Fold7 and Samsung Galaxy Z Flip7?
    The pre-order will be from 15th July 2025 (9:00am) until 31st July 2025 (11:59pm).
  4. What are Yes products and plans offerings for Yes x Pre-order for Samsung Galaxy Z Fold7 and Samsung Galaxy Z Flip7?
    You can get the Samsung Galaxy Z Fold7 from RM85/ month and Samsung Galaxy Z Flip7 from RM10/ month with our Yes Infinite+ plans. Check the plan’s availability Here.
  5. When will I receive the phone after I have pre-order?
    The phone will be delivered once we receive Samsung’s official launch date, which will be announced soon. You will receive the phone from your delivery address given, within five (5) to seven (7) working days after the Pre-order period.
  6. Can I get a refund if I change my mind?
    No. There will be no refund once the pre-order is placed.
  7. What happens if I change my delivery address?
    You are advised to provide the correct contact number and delivery address during the Pre-order. If you require any assistance, you may contact yescare@yes.my.
  8. I have not received my device. Who shall I contact?
    You may check your order status at www.yes.my/trackorder, or you can send your questions to yescare@yes.my.
  9. What if I have more questions not addressed in this FAQ?
    We’re here to help! Reach out to Yes through these easy options:
    i. Chat with Sofia at yes.my.
    ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
    iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!
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