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      • explore postpaid Plans

      • Yes Power 35
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      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
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      • quick options

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      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
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      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
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      • Yes Huddle XS 130GB
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  • 宽频
      • 5G Wireless Broadband
      • 4G Broadband
      Main Menu

      5G Wireless Broadband

      • explore postpaid Plans

      • quick options

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      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Promo/Campaign
  • Yes 5G Gaming
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    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

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      Measure your internet connection speed.

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      Browse devices compatible with 4G LTE and 5G technology.

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      Check the status of a Yes order.

    • ...
      Product Notice
    • LOCATE us
    • ...
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      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
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    • most asked questions
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      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
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    • GO TO HELP CENTRE
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      BUSINESS SOLUTION

      • 移动计划
      • Internet Access
      • Yes 5G Biz Wireless Broadband
      • Yes DIA
      • Private Network
      • Yes Dedicated Leased Line
      • Yes 4G VPN
      • Voice Communication
      • Yes SIPconnect
      • Internet of Things
  • Yes 5G Biz Wireless Broadband
  • 5G Coverage
  • Support
      • Help & Support
      • FAQ
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      • Payment Methods
      • Activate SIM
      • Tools & Services
      • Roadshow Locations
      • Speed Test
      • Supported Devices
      • Track Order
      • Partners
      • Contact Us
  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
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      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
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    • most asked questions
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      Switch to Yes

      Switch to Yes while keeping your number.

    • Activate SIM card
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    • GO TO HELP CENTRE

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Change of Plan from 4G to Yes Power 35 Postpaid and Yes Prepaid FT5G Service Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes 5G Wireless Broadband

  • Yes 5G Wireless Broadband Gateway Postpaid Service Plan
  • Yes 5G Wireless Broadband Flexi Postpaid Service Plan

Plans

  • Postpaid Plan
    • Kasi Up Postpaid Six (6) months of FREE Internet Programme
    • Kasi Up Postpaid Service Plan
    • Postpaid Data Add-On
      • Infinite Postpaid Hotspot Add-On
      • Postpaid Data Add-On and Konfem Turbo
      • Postpaid Hotspot Add-On
  • Prepaid Plan
    • Yes Travellers SIM Prepaid Plan
    • Yes 4G LTE Prepaid Starter Pack
    • OKU Yes LTE Prepaid Plan
    • Kasi Up Prepaid LTE SIM Plan
    • Prepaid Data Add-On
      • Reload
      • Prihatin Special 30GB RM20
      • Yes Prihatin Special Unlimited RM15
      • Prepaid Voice Call Minutes Add-On
      • Prepaid Data Add-On
      • Prepaid Hotspot Add-On
      • Kasi Up Unlimited and Kasi Up Turbo 5GB
  • Broadband
    • Broadband Warranty & Replacement
    • Broadband On The Go
    • Broadband Home

Campaign / Promotion

  • Yes 11.11 Pass Campaign
  • Yes Network Test Drive
  • Prepaid Phone Bundle Programme
  • Insentif Pascabayar RAHMAH Penjawat Awam (Civil Servant)
  • Insentif Pascabayar RAHMAH Pengamal Media (Media Practitioners)
  • Pakej Yes 5G RAHMAH
  • Yes Infinite Basic Postpaid Service Plan Merdeka Promotion
  • Yes x Nothing Phone (2) Postpaid Service Plans Promotion
  • Yes Power 35 Discover Postpaid Service Plan Campaign
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x Frog Free SIM
  • Yes Shopee Promotion
    • Prepaid Kasi Up LTE SIM Bundle Plan
    • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan
    • Yes Infinite Discover Postpaid Service Plan Promotion

General

  • About Yes
    • Yes ID, Yes Number & Password
    • General FAQ
  • Bill & Reload Channels
    • AutoPay
    • Banking Channels – JomPAY
    • Internet Banking
    • Over the Counter
    • e-Wallet
    • Yes Online Portals
  • Roaming & IDD
    • Yes International Direct Dial (IDD) Service
    • Data Roaming
    • International Roaming Service (Postpaid)
  • Yes Devices
    • 5G Devices
    • Yes 5G Infinite Gateway
    • Yes Huddle XS LTE
    • Yes Zoom LTE
    • About Charging and Using Yes Smartphone
    • Warranty and Replacement
  • YesCare
    • YesCare
  • Yes Online Store
    • Shipping and Delivery
    • Purchases
  • Call Forwarding
    • Call Forwarding

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Switch to Yes

  • Yes Mobile Number Portability
  • Yes Mobile Number Portability to Infinite Plans Promotion

Refer and Earn

  • Refer and Earn

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

Databack

  • Yes Databack x Shopee Voucher Promotion

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre Bundle Service Plan
  • Yes Wireless Fibre Service Plan
  • Jaringan Prihatin
    • Yes Jaringan Prihatin Postpaid Service Plan
    • Yes Prihatin x Shopee Cashback Rewards
    • Yes Jaringan Prihatin Service Plan
    • Deregistration or Termination of the Jaringan Prihatin Subsidy
    • Switching Plans & Providers
    • Registration and Redemption
    • Eligibility
    • General

Blocking of SMS Content that consists of URL Link, Personal Details, Phone Numbers or Others

  • Blocking of SMS Content that consist of URL Link, Personal Details, Phone Numbers or Others
  • Home
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  • Infinite+

Yes Infinite Postpaid Service Plans Programme

  1. What is Yes Infinite Postpaid Service Plans Programme?
    The Yes Infinite Postpaid Service Plans Programme (“Programme”) is a time limited programme launched by YTL Communications Sdn Bhd.
  2. What are the service offerings under Yes Infinite Postpaid Service Plans Programme?
    For more info on the service offerings, kindly refer to yes.my.
  3. Will I be bound by any contract period if I subscribe to any of the Yes Infinite Postpaid Service Plans?
    No, You will not be subjected to any contract period when You subscribe to the any of the Yes Infinite Postpaid Service Plans.
  4. How long is the Programme period?
    The Programme will commence on 26th May 2022 and continue until further notice.
  5. How can I subscribe to the Yes Infinite Postpaid Service Plans?
    You may subscribe to the Yes Infinite Postpaid Service Plans through the following channels:
    (a) Yes website @yes.my;
    (b) MyYes app;
    (c) Yes Stores/kiosk; and
    (d) Yes authorised dealers.
  6. How many Yes Infinite Postpaid Service Plans can I subscribe to?
    You may subscribe to one or more Yes Infinite Postpaid Service Plans provided always that You do not have, in aggregate, more than six (6) postpaid service accounts with Us.
  7. Can I subscribe to Yes Infinite Postpaid Service Plan if I am a foreigner?
    Yes, you may. However, in addition to the Commitment Fee, You will be required to pay a deposit of RM200 for each rate offerings under Yes Infinite Postpaid Service Plan subscribed by You. *Terms and conditions apply.
  8. I have received my 5G-enabled SIM Card, how do I activate my SIM card?
    Please refer to the how to activate SIM for more information.
  9. When can I activate the SIM Card which I receive under this Yes Infinite Postpaid Service Plan?
    You must activate the SIM Card within thirty (30) days from date you receive the SIM Card (“SIM Activation Period”).
  10. What happens if I don’t activate the SIM Card at any time during the SIM Activation Period?
    Your SIM Card will expire automatically and Your Service account will be terminated accordingly if You don’t activate Your SIM Card within the SIM Activation Period. In such instance, any payment made by you, including the Commitment Fee and any deposit will be forfeited and no refund will be made to you.
  11. Am I allowed to choose a Yes Mobile Number if I subscribe to any of the Yes Infinite Postpaid Service Plans?
    No, You will not be allowed to choose a Yes Mobile Number. In fact, We will assign the Yes Mobile Number for each Yes Infinite Postpaid Service Plan once You activate Your SIM Card.
  12. What happens if I did not fully utilise my internet data under the hotspot data capacity allocation?
    Any internet data under the hotspot data capacity allocation which remains unutilised in a relevant Billing Cycle will be deemed as unutilised and cannot be carried forward to the succeeding Billing Cycle.
  13. Can I use my existing mobile number of another telco with the Yes Infinite Postpaid Service Plan?
    Yes, you can by porting in your existing mobile number with Our network and activation of the SIM Card provided by us under the Yes Infinite Postpaid Service Plan. Please refer to https://www.yes.my/keep-your-number/ for further information.
  14. Will there be any charges imposed on my use of IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @yes.my/roaming.
  15. Will I be able to enjoy free unlimited voice calls if I am outside Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at yes.my/roaming for further information.
  16. Am I entitled to Refer & Earn Programme under Yes Infinite Postpaid Service Plan?
    Yes, you may Refer & Earn Programme FAQ, Click Here for more information.
  17. What is RM20 Shopee voucher?
    The RM20 Shopee voucher are offered to the first fifty (50) customers whom purchase Infinite Postpaid Service Plan during the period of 25th February 2023 to 26th February 2023 at Queensbay Mall (QBM) Yes Store.
  18. What is the validity period of the RM20 Shopee voucher?
    The RM20 Shopee voucher will have six (6) months validity period from the date of issue. The RM20 Shopee voucher will be send via email and customer may redeem by key in the voucher code when making the purchase during checkout via Shopee app.
  19. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app or chat with our Chatbot Sofia.

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