• Yes | First to 5G
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开始

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Kasi Up Postpaid Service Plan
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • OKU Yes LTE Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Voice Call Minutes Add-On
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Campaign / Promotion

  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

General

About Yes
  • Yes ID, Yes Number & Password
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Bill & Reload Channels
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  • Yes Online Portals
Roaming & IDD
  • Yes International Direct Dial (IDD) Service
  • Data Roaming
  • International Roaming Service (Postpaid)
Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
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YesCare
  • YesCare
Yes Online Store
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How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

Databack

  • Yes Databack x Shopee Voucher Promotion

MCMC Anti Scam

  • MCMC Anti Scam
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  • 常见疑问
  • First to 5G

Yes Prepaid FT5G Plan

  1. What are the service offerings under the Yes Prepaid FT5G Plan?
    The service offerings and rate offerings are as stated below:

    Plan Name Yes Prepaid FT5G Plan
    Price RM30
    (SST Included)
    Internet Data Unlimited 5G
    Unlimited 4G (up to 7Mbps)
    Account Validity Period 60 days (from the date of activation of the SIM Card)
    Service Validity Period 30 days (from the date of activation of the SIM Card)
    Hotspot 12GB (5G/4G)*
    On-Net Services of domestic voice calls Unlimited
    Off-Net Services of domestic voice calls Unlimited
    On-Net Services of domestic SMS Unlimited
    Off-Net Services of domestic SMS RM 0.09 per SMS

    *Data Usage and Speed are subject to relevant 5G or 4G coverage

  2. How many Yes Prepaid FT5G Plans can I register for?
    In accordance with the law, an individual may register for up to a total of five (5) Prepaid Mobile Numbers.
  3. What will happen once the hotspot of 12GB internet data under the Yes Prepaid FT5G Plan is fully utilised?
    Once fully utilised, you will not able to use the hotspot for the remainder of the Service Validity Period. You may purchase additional hotspot add-ons through the MyYes app. Please refer to https://www.yes.my/tnc/products-services-tnc.
  4. Can I purchase any Prepaid Data Add-On before expiry of my Account Validity Period?
    Yes, you may do so.
  5. Must I activate the SIM Card immediately upon receipt of the SIM Card or can I do so at a later time?
    Upon receiving the SIM Card, you are required to perform a one-time activation of the SIM Card within thirty (30) days from the date you receive the SIM Card. Failing to do so will result in the SIM Card automatic expiration and your Service account shall be terminated accordingly. In such instance, any payment made by you, including the plan fee shall be automatically forfeited and no refund shall be made to you.
  6. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Services, as such, charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at https://www.yes.my/roaming for more details.
  7. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @ https://www.yes.my/roaming 
  8. Where can I purchase the Yes Prepaid FT5G Plan?
    You can purchase the Yes Prepaid FT5G Plan through the Yes website @ first to 5G prepaid, on the MyYes apps, Shopee, MyNews, at any of our Yes Stores/Kiosk or through our Yes dealers.
  9. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my.
    Alternatively you can download MyYes app from the Android Play Store or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes customer advocate directly.

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