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开始

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Kasi Up Postpaid Service Plan
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • OKU Yes LTE Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Voice Call Minutes Add-On
    • Prepaid Data Add-On
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    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home

Campaign / Promotion

  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Free SIM
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  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

General

About Yes
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  • Yes International Direct Dial (IDD) Service
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  • Yes 5G Infinite Gateway
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YesCare
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How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
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  • YES 4G-VPN
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  • YES Converged Service

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

Databack

  • Yes Databack x Shopee Voucher Promotion

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
Jaringan Prihatin
  • Yes Jaringan Prihatin Postpaid Service Plan
  • Yes Prihatin x Shopee Cashback Rewards
  • Yes Jaringan Prihatin Service Plan
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  • Yes Devices
  • Yes 5G Infinite Gateway

Yes 5G Infinite Gateway

  1. How do I connect devices to Yes 5G Infinite Gateway?
    Make sure your Yes 5G Infinite Gateway is powered on.
    If you are trying to connect via;

    Wi-Fi
    Under the Yes 5G Infinite Gateway device there’s a label with the SSID for 2.4Ghz & 5Ghz including the password.

    LAN
    There’s one (1) LAN port behind the Yes 5G Infinite Gateway device to connect using LAN cable.

  2. How do I change my Yes 5G Infinite Gateway Network detail?
    i. Enter URL http://192.168.0.1
    ii. Enter username admin and password can be found on label under the device and login.
    iii. From the Home page on the left side click Settings.
    iv. Under Wi-Fi Settings page can configure the SSID and password for both 2.4Ghz & 5Ghz Wi-Fi.
  3. How do I set up the Yes 5G Infinite Gateway?
    i. Remove the SIM slot cover
    ii. Install the SIM card into the spring-loaded SIM slot as directed. To remove the SIM, press the edge of the SIM inward and the SIM will pop out (Please ensure that you use the Standard and not the Micro or Nano SIM)
    iii. Close the SIM cover
    iv. Connect your power adaptor to the wall outlet
    v, Connect power adaptor to the 12V port on the device
    vi. Use LAN port to connect your wired device via Ethernet cable
    vii. To connect using WiFi, scan the WiFi SSID name the device label and enter the password
  4. How to configure my Yes Device configuration?
    Yes Device Manager application is not supported.
  5. How many users can connect to the Yes 5G Infinite Gateway at one time?
    Yes 5G Infinite Gateway can connect up to 32 devices per SSID.
  6. How do I perform a factory reset on my Yes 5G Infinite Gateway?
    i. Make sure your Yes 5G Infinite Gateway is powered ON.
    ii. Insert a pin into the Reset pin hole, push down and hold for 5 seconds
    iii. The device will reboot to factory settings
  7. What is the SIM card type Yes 5G Infinite Gateway use?
    Yes 5G Infinite Gateway use Standard size SIM card
  8. How far Yes 5G Infinite Gateway Wi-Fi network connection radius?
    The Yes 5G Infinite Gateway has an approximate coverage of 50-100 meters. The actual coverage will depend on the walls and obstacles in a typical indoor building.
    (2.4GHz – <100 meters, 5GHz – <50meters)
  9. Does the Yes 5G Infinite Gateway support FOTA (Firmware Over The Air)?
    Yes, Yes 5G Infinite Gateway supports FOTA. Your Yes 5G Infinite Gateway will automatically download updates via its own connection and seamlessly installs them. (Reboot device to take effect)
  10. What does the LED icon status mean?
  11. How long can the WiFi SSID name be?
    32 characters
  12. How long can the WiFi password be?
    63 Characters
  13. What is the warranty period for the Yes 5G Infinite Gateway device and accessories?
    The standard warranty period for Yes 5G Infinite Gateway device are for 12 months and the accessories for devices are only 6 months.
  14. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia

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