Postpaid Data Add-On and Konfem Turbo

  1. What is a Postpaid Data/Konfem Turbo Add-Ons?
    If you have fully-utilised your data before the end of your billing cycle, you can still enjoy our service but with reduced speed based on our Fair Usage Policy. By purchasing Postpaid Data/Konfem Turbo Add-Ons, you can continue to enjoy our services. For the full list and prices of Postpaid Data Add-Ons, please visit Postpaid Data Add-Ons. Terms and conditions apply.
  2. How can I purchase Postpaid Data Add-Ons?
    You can purchase the Postpaid Data Add-Ons via Yes Express Payment Channel or MyYes app.
    You may refer to our Store Locator here to determine the available Yes Stores/Kiosks and Authorised Yes Retail Partners.
  3. Can I purchase Postpaid Data Add-Ons even if I have unutilised data on my Monthly Data Quota?
    Yes, you can!
  4. How many times can I purchase Postpaid Data Add-Ons in a month?
    There is no limit. You can purchase as many Postpaid Data Add-Ons as you intend to.
  5. Where do I check my Postpaid Data Add-On data balance?
    You may check your data balance via MyYes app.
  6. What is the validity period for Postpaid Data/Konfem Turbo Add-Ons?
    For more information you may refer to Postpaid Data and Konfem Turbo Add-Ons Terms and Conditions.
  7. Can I carry forward my unutilised internet data under the Postpaid Data Add-On purchased to the next Billing Cycle?
    No, Postpaid Data Add-On quota purchased only valid during Validity Period and will be forfeited if unutilised and will not be carried forward to the succeeding Billing Cycle.
  8. Can I get a refund for my Postpaid Data Add-Ons?
    No, unfortunately all Postpaid Data Add-Ons purchased but not used are non-refundable.
  9. Can I transfer the Internet data under the Postpaid Data/Konfem Turbo Add-On purchased under a particular Service account to another Service account?
    No, the internet data under the Postpaid Data Add-On is non-transferrable.
  10. Can I purchase Postpaid Add-Ons for a friend?
    Yes, you can. Simply enter your friend’s Yes Number at the Yes Express Payment Channel and complete your purchase.
  11. How long will it take for the reduced speed to go back to based plan speeds after purchasing Postpaid Data Add-On or Konfem Turbo Add-On?
    It may take up to 10 minutes for the Postpaid Data Add-On or Konfem Turbo Add-On to take effect upon successful purchase.