Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan

  1. What is the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    The Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan powers up your home with fast internet experience to enjoy unlimited data for home-learning and work-from-home productivity as well as fun and games. The Postpaid offering of the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan consist of one (1) Yes Wireless Fibre Raya Special Promo Family Service Plan and two (2) Yes Infinite Basic Service Plan supplementary lines for mobile plans. *Terms and conditions apply.

  2. What is the minimum age requirement to sign up for the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    You must be 18 years of age and above before you can subscribe to the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan.
  3. As a foreigner, can I subscribe to the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    Yes, you can subscribe to the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan. However, there will be a deposit of RM200 which is applicable.
  4. What are the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan offerings?
    The service offerings under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan are as stated below:

    Plan Name Yes Wireless Fibre 120Mbps Discount
    Device RRP RM1199
    Monthly Commitment Fee RM190
    Contract 24 months
    Data(5G) Unlimited
    (uncapped speed)
    (shared hotspot)
    Data (4G) 150GB
    (uncapped speed)
    (shared hotspot)
    Device Price Free
    (subject to fulfilment of contract period)
    Plan Advance Payment RM190
    (RM201.40 including SST)
    (to be credited to the subscriber’s initial bill)
    Upfront Payment (Device) –
    Activation Fee –
    Total Payment Upon Registration RM190
    (RM201.40 including SST)
    Foreigner Deposit RM200

    *Effective 25th of August 2023, 5G data will no longer be on 120 mbps but is now uncapped.

    There are two (2) Supplementary Line available under the Yes Wireless Fibre Service Bundle Plan. The Supplementary Line offering will be as per below:

    Plan Name Infinite Basic_s
    Monthly Commitment Fee RM0
    Data (5G/4G) Unlimited
    On-Net Service of domestic voice calls Unlimited
    Off-Net Service of domestic voice calls Unlimited
    On-Net Service of domestic SMS Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS
    Hotspot (5G/4G) 20GB
  5. You may apply for up to another three (3) additional supplementary line(s) under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan. The details of such additional supplementary line(s) are as stated below:
    Plan Name Infinite Special s
    Monthly Commitment Fee RM20 (RM21.20 including SST)
    Data Capacity Allocation (5G/4G) 20GB
    On-Net Service of domestic voice calls Unlimited
    Off-Net Service of domestic voice calls RM 0.09
    On-Net Service of domestic SMS Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS
    Hotspot (5G/4G) up to 20GB (shared with data)
  6. Where can I sign up for the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    You can purchase the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan through the Yes website yes.my, on MyYes app, at any of our Yes Stores/Kiosk or through our Yes dealers.
  7. Can I sign up more than one (1) Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    You may subscribe to one or more the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plans provided always that You do not have, in aggregate, more than six (6) Postpaid Service Plans registered with Us.
  8. Why did I received Three (3) SIM cards after purchasing the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    Under the Yes Wireless Bundle Fibre Raya Special Promo Family Bundle Service Plan, You will be getting three (3) SIM cards which consist of One (1) SIM card for Principal to be used in Yes Infinite Gateway router and two (2) SIM cards for Supplementary Lines to be used in smartphones.
  9. How do I activate my SIM cards for the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    Step 1
    Choose one (1) SIM from the three (3) SIM cards that you have received. The first SIM card will be your Principal SIM 1 that needs to be inserted into your Yes 5G Infinite Gateway device. The other two (2) SIM cards (SIM 2 & SIM 3) will be your supplementary SIM cards that need to be inserted into your supported mobile devices.
    Step 2
    Download the MyYes app, open the application and click on “New User”.​
    Step 3
    Click on “Activate SIM”, then “Start”.​
    Step 4
    Scan the barcode found on the back of the SIM jacket or manually input your 19-digit SIM serial number.
    Step 5
    Accept the assigned number and click “Next”.​
    Step 6
    Complete your Principal SIM 1 activation by following the eKYC steps for ID and face verification.​
    Step 7
    Next, to proceed with SIM 2 activation for your supplementary lines, “Book” number selection and “Continue” to complete SIM activation. Please repeat the same steps for SIM 3 activation.
    Step 8
    A confirmation message of your activation will be sent upon completion of the verification process.
  10. How do I know which SIM card will be my Principal number?
    The first SIM card that is activated will be your Principal number in which will need to be used in your Yes Infinite Gateway router and the remaining two (2) SIM cards will be your Supplementary Lines.
  11. Can I change my Supplementary Line to be in any Postpaid Service Plan Principal account?
    No, it is not allowed.
  12. I am an existing Yes customer. Can I keep my existing number and transfer the number to the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    No, the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan is only applicable for new sign up customer.
  13. Can I port in to the Yes Wireless Fibre Bundle Service Plan?
    No, the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan is only applicable for new sign up.
  14. What happens if I terminate the Principal Line under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan and Supplementary Lines?
    Upon termination of all the lines, You charges will be pro-rated for the usage period and this is in addition to any outstanding bill amount owing to us. Further, if You are under a fixed contract, You will also be subjected to early termination charges.
  15. Does the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan come with a voice or SMS service?
    Yes, the Supplementary Line(s) under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan is to be use in smartphones which support Calls and outgoing SMS, offerings as per FAQ 4.
    However please take note, for Principal Line of the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan is to be used only in Yes 5G Infinite Gateway router purely for data usage only.
  16. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    You are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card for the Yes Wireless Bundle Fibre Service Plan. Failing to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  17. Can I use the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan’s 5G enable SIM card in my smartphone?
    For the Principal Line, the 5G enable SIM card only allowed to be use for Yes Infinite Gateway router device.
    As the Supplementary Line is a mobile plan, the 5G enable SIM card support for smartphone use.
  18. How do I check my data usage or make bill payment for my Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    You may check your data balance or make bill payment via MyYes app. You can refer to the Yes Payment Channels for more information.
  19. Can I upgrade my Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan to higher plan rate during the contract period?
    No, you are not allowed to do so as of now.
  20. What is the Yes Wireless Raya Special Promo Family Fibre Bundle Service Plan’s speed level assurance that Yes is providing?
    The speed level is provided based on best effort.
  21. What if my area is not within the 5G coverage?
    The 5G coverage is expanding and getting wider coverage. Whilst certain areas are not within the 5G network coverage range, You will still get to continue enjoying our 4G connectivity and services on Yes network.
  22. What is the warranty period for the device and accessories?
    The standard warranty period for Yes 5G Infinite Gateway device is for 12 months and the standard warranty for devices/ accessories is only 6 months.
  23. How do I claim the warranty if the Yes Infinite Gateway router that I purchased is defective?
    You can walk into any nearest Yes Store to do One to One swap providing the device is still within the warranty period. However, you will need to buy a new device at RM1199if the device is out of warranty.
  24. How many users can connect to the Yes Infinite Gateway router at one time?
    The Yes Infinite Gateway router can connect up to 32 devices per SSID.
  25. How do I set up the Yes Infinite Gateway router?
    Remove the SIM slot cover
    Install the SIM card into the spring-loaded SIM slot as directed. To remove the SIM, press the edge of the SIM inward and the SIM will pop out (Please ensure that you use the Standard and not the Micro or Nano SIM)
    iii. Close the SIM cover
    iv. Connect your power adaptor to the wall outlet
    v. Connect power adaptor to the 12V port on the device
    vi. Use the LAN port to connect your wired device via Ethernet cable
    vii. To connect using WiFi, scan the WiFi SSID name the device label and enter the password
    *For more information you may refer to Yes 5G Infinite Gateway device.
  26. Does the Yes 5G Infinite Gateway device supports CCTV?
    The Yes 5G Infinite Gateway device supports IP Cameras with Wi-Fi and also cloud base CCTV.
  27. Will a penalty fee be imposed if I decide to terminate my subscription within the contract period?
    If You terminates the Yes Wireless Fibre Service Plans during the Contract Period, You will be subject to Early Termination Charges (“ETC”).
  28. Can I port in to the Supplementary Line under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    Yes, You may port in to the Supplementary Line under the Yes Wireless Fibre Bundle Service Plan.
  29. How can I switch to the Supplementary Line under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    Please visit to our nearest Yes Stores, Authorized Yes Dealer or via MyYes app for any port in request.
  30. Will I be bound by any contract period if I subscribe to the Infinite Supplementary Line Service Plans under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    No, you will not be subjected to any contract period when You subscribe to the Infinite Supplementary Line Service Plans. Please visit yes.my for more information.
  31. How many Infinite Supplementary Line Service Plans s that I can subscribe under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    You may subscribe up to five (5) Supplementary Lines under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan provided always that You do not have, in aggregate, more than six (6) Postpaid Service Plans registered with Us. Please visit yes.my for more information.
  32. How can I subscribe to the Infinite Supplementary Line Service Plans s under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan?
    You may subscribe to the Infinite Supplementary Line Service Plans s under the Yes Wireless Fibre Raya Special Promo Family Bundle  Service Plan through the following channels:
    (a) MyYes app;
    (b) Yes Store;
    (c)  Yes Authorized Dealer
  33. Will the Supplementary Line user under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan receive any bill statement?
    No, only one bill statement will be issued for Principal Line and the same can be viewed and managed via the MyYes app
  34. Will there be any charges if I want to have more than two (2) Supplementary Lines under the Yes Wireless Fibre Raya Special Promo Family Bundle Supplementary Line Service Plan?
    Yes, there will be charges for Infinite Supplementary Line Service Plans which will be added into your next bill cycle, please visit yes.my for more information on the available Supplementary Lines that you can subscribe under the Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan.
  35. Do I need to pay any charges to have the Infinite Supplementary Line Service Plans during registration?
    Please keep in mind that no money collection is required during the registration process for an Infinite Supplementary Line Service Plans. The charges shown will be reflected on the upcoming bill cycle instead.
  36. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.