• Yes | First to 5G
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Yes | First to 5G
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      • Yes Soho
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开始

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Kasi Up Postpaid Service Plan
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • OKU Yes LTE Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Voice Call Minutes Add-On
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Campaign / Promotion

  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

General

About Yes
  • Yes ID, Yes Number & Password
  • General FAQ
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • Yes Online Portals
Roaming & IDD
  • Yes International Direct Dial (IDD) Service
  • Data Roaming
  • International Roaming Service (Postpaid)
Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • About Charging and Using Yes Smartphone
  • Warranty and Replacement
YesCare
  • YesCare
Yes Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

Databack

  • Yes Databack x Shopee Voucher Promotion

MCMC Anti Scam

  • MCMC Anti Scam
  • Home
  • Docs
  • 常见疑问
  • Campaign / Promotion

Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme

  1. What is Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    The Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme (“Programme”) is a time limited device and postpaid plan bundle promotion where an eligible subscriber subscribes to a Yes Infinite Plus (with upfront payment) Postpaid Service Plans programme launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”). *Terms and conditions apply.
  2. Where can I purchase the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    You can purchase any of Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme at any of our Yes Stores/Kiosk or through our Yes dealers.
  3. What are the service offerings under Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    For more information on the service and rate offerings, kindly refer to my.
  4. Is there any contract period if I subscribe to Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Yes, a contract period of 36 months will apply commencing from the date of activation of the SIM Card.
  5. Can I change my existing line to a Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Please contact Our yescare@yes.myfor further details. Alternatively you can download the MyYes app from the Android Play Store, Huawei AppGallery or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes customer advocate directly.
  6. What is the minimum age requirement to subscribe to the Yes Infinite Plus (with upfront payment) Postpaid Plans Programme?
    You must be 18 years of age and above before you can subscribe to any of the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme.
  7. As a foreigner, can I subscribe to any of the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Yes, you can subscribe to any of our Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme. However, there will be a deposit of RM200 which is applicable for each rate offerings under the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme and payable upon registration.
  8. What happens if I do not fully utilise my Data Capacity Allocation?
    At the expiry of each Billing Cycle, any balance unutilised Internet data in the Data Capacity Allocation in a particular Billing Cycle will not be carried forward to the succeeding Billing Cycle.
  9. What happens if I fully utilise the Data Capacity Allocation during any Billing Cycle?
    You can still enjoy access to the Internet but at a stifled speed of up to 512kbps. To continue enjoying the Internet service at a faster speed, you may purchase Postpaid Data Add-Ons through the MyYes app.
  10. I have received my 5G-enabled SIM Card, how do I activate my SIM card?
    Please refer to how to activate SIMfor more information.
  11. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    Upon receiving the SIM Card for Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Failing to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  12. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at https://www.yes.my/roamingfor more details.
  13. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Services, as such, charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at https://www.yes.my/roaming for more details.
  14. Can I keep my existing other telco mobile number on a Yes Infinite Plus (with upfront payment) Postpaid Service Plan?
    Yes, you can port your existing mobile number into your Yes Infinite Plus (with upfront payment) Postpaid Service Plan after activation of the 5G-enabled SIM Card. Please refer https://www.yes.my/keep-your-number/for more information.
  15. Do I need to continue with payment of the Commitment Fee if my Yes Infinite Plus (with upfront payment) Postpaid Service account is barred during the contract period?
    Yes, notwithstanding the suspension of your Yes Infinite Plus (with upfront payment) Postpaid Plan Service account, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  16. I just signed up for a Yes Infinite Plus (with upfront payment) plan and already made a payment before, why do I immediately have an outstanding bill on my MyYes account?
    The initial payment that you made when you signed up for a Yes Infinite Plus (with upfront payment) plan is a one-time charge that will be rebated in your first bill cycle. However, your bill cycle only start once you have gone through the SIM activation process. If your account activation is done within the bill cycle, your bill will be pro-rated.
  17. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  18. Can I change my existing Yes Service Plan to Yes Infinite Plus (with upfront payment) Postpaid Service Plan?
    Yes, you can.
  19. Can I upgrade my Yes Infinite Plus (with upfront payment) Postpaid Service Plan within the contract period?
    Not at the moment. Unfortunately, no plan upgrade or conversion of your Yes Infinite Plus (with upfront payment) Postpaid Service Plan is allowed during the contract period.
  20. Can I downgrade my Yes Infinite Plus (with upfront payment) Postpaid Service Plan within the contract period?
    Not at the moment.
  21. Will there be any charges imposed if I terminate my Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme before the end of the Contract Period?
    Yes, you shall be subjected to Early Termination Charges (ETC) for the remainder of the Contract Period from the termination date.
  22. Where can I get more information about the smartphone such as specification, repairs, replacements and warranties?
    You may refer to the manufacturer’s official website or contact their customer service for more information.
  23. I have not received my device, whom shall I contact?
    You may check your order status at https://site.yes.my/trackorderor you can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  24. My parcel is damaged, whom shall I contact?
    You can contact yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYesapp and chat with our Chatbot Sofia.
  25. What if I have any other questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Huawei AppGallery or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes customer advocate directly.

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配套与价格

  • 预付配套
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