• Yes | First to 5G
  • Peribadi
  • Bisnes
  • Pembelajaran
BMBahasa Malaysia
  • English
  • Bahasa Malaysia
Yes | First to 5G
  • Pasca Bayar
      • explore postpaid Plans

      • Yes Power 35
      • Yes Infinite Basic
      • Yes Infinite Standard
      • Yes Infinite Premium
      • Yes Infinite Ultra
  • Prabayar
      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
  • Infinite+
  • iPhone
  • Jalur Lebar
      • 5G Wireless Broadband
      • 4G Broadband
      • Explore Our Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
      • Home Broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • Quick Options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Jalur Lebar
      • 5G Wireless Broadband
      • 4G Broadband
      Main Menu

      5G Wireless Broadband

      • explore postpaid Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
    • Main Menu

      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Promosi/Kempen
      • Yes eSIM
      • Merdeka Promo
      • Pakej Yes 5G RAHMAH
      • OOKLA
      • Nothing Phone(2)
  • Yes 5G Gaming
  • Dapatkan Bantuan
    • tools & services
    • ...
      Pemeriksa Liputan

      Check Yes network coverage in Malaysia.

    • ...
      Ujian Kelajuan

      Measure your internet connection speed.

    • ...
      Peranti yang Disokong

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Susunan Jejak

      Check the status of a Yes order.

    • ...
      Product Notice
    • LOCATE us
    • ...
      Pencari Kedai

      Find the nearest Yes store.

    • ...
      Lokasi Jerayawara

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
    • most asked questions
    • ...
      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE
  • Personal
  • Business
  • Learning
EN| BM
  • Shop
      • Pelan Mudah Alih
      • Jalur Lebar Tanpa Wayar 5G
      • Pelan Peranti
      • Jalur Lebar
      • Pelanggan Sedia Ada
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • FAQ
      • Tanya Sofia
      • Kaedah Pembayaran
      • Activate SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
      • Emel Kami
      • Facebook Messenger
      • Lokasi Kedai
  • Solusi Bisnes
      • Akses Internet
      • Yes Biz Wireless Fibre 5G
      • Yes DIA
      • Rangkaian Peribadi
      • Talian Pajak Berdedikasi Yes
      • Yes 4G VPN
      • Komunikasi Suara
      • Yes SIPconnect
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • FAQ
      • Tanya Sofia
      • Kaedah Pembayaran
      • Activate SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
      • Talk to Us
  • Dapatkan Bantuan
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
      • ... Talk to Us
    • most asked questions
    • ...
      Switch to Yes

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE

Juara 5G

  • Juara 5G
  • Pelan FT5G Yes Prabayar
  • Pelan FT5G Yes Pascabayar
  • 5G Devices
  • Pertukaran Pelan 4G ke Pelan Pascabayar Power 35 dan Prabayar Yes FT5G
  • YES FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Program Pelan Perkhidmatan Pascabayar Yes Infinite+
  • Program Pelan Perkhidmatan Pascabayar Yes Infinite
  • Pelan Perkhidmatan Talian Tambahan Infinite
  • Pertukaran Pelan Ke Yes Infinite+

Yes 5G Wireless Broadband

  • Yes 5G Wireless Broadband Gateway Postpaid Service Plan
  • Yes 5G Wireless Broadband Flexi Postpaid Service Plan

Pelan

  • Pelan Pascabayar
    • Program Internet PERCUMA Enam (6) bulan Pascabayar Kasi Up
    • Pelan Perkhidmatan Pascabayar Kasi Up
    • Data Tambahan untuk Pascabayar Yes
      • Infinite Postpaid Hotspot Add-On
      • Postpaid Data Add-On and Konfem Turbo
      • Postpaid Hotspot Add-On
      • Pascabayar Add-On Hotspot
  • Pelan Prabayar
    • Yes Travellers SIM Prepaid Plan
    • Pek Permulaan YES 4G LTE Prabayar
    • Pelan Prabayar Yes LTE OKU
    • Pelan Prabayar Kasi Up LTE SIM
    • Data Tambahan untuk Prabayar Yes
      • Tambah Nilai
      • Prihatin Special 30GB RM20
      • Yes Prihatin Special Unlimited RM15
      • Prepaid Voice Call Minutes Add-On
      • Data Tambahan Prabayar
      • Hotspot Add-On Prabayar
      • Kasi Up Unlimited dan Kasi Up Turbo 5GB
  • Jalur Lebar
    • Broadband Warranty & Replacement
    • Broadband On The Go
    • Broadband Home

Kempen / Promosi

  • Insentif Pascabayar RAHMAH Penjawat Awam
  • Insentif Pascabayar RAHMAH Pengamal Media
  • Pakej Yes 5G RAHMAH
  • Promosi Merdeka Pelan Perkhidmatan Pascabayar Yes Infinite Basic
  • Yes x Nothing Phone (2) Postpaid Service Plans Promotion
  • Yes Power 35 Discover Postpaid Service Plan Campaign
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Promosi Pakej Perpaduan Yes
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Promosi Pakej Yes Remaja Keluarga Malaysia
  • Kempen Sambungan SIM Percuma Belajar Dari Rumah
  • Kempen Pengekalan Telefon Percuma Belajar Dari Rumah
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x SIM Percuma Frog
  • Promosi Yes Shopee
    • Yes Infinite Discover Postpaid Service Plan Promotion
    • Promosi Pelan SIM Prabayar Yes Kasi Up x Shopee
    • Pelan Prabayar Bundel SIM Kasi Up LTE

General

  • Tentang Yes
    • ID Yes, Nombor Yes & Kata Laluan
    • Soalan Lazim Umum
  • Bil & Kaedah Tambah Nilai
    • AutoPay
    • Banking Channels – JomPAY
    • Internet Banking
    • e-Wallet
    • Pembayaran Atas Talian Yes
  • Roaming & IDD
    • Perkhidmatan Dial Terus Antarabangsa (IDD)
    • Data Roaming
    • Perkhidmatan Perayauan Antarabangsa (Pascabayar)
  • Peranti Yes
    • Yes 5G Infinite Gateway
    • Yes Huddle XS LTE
    • Yes Zoom LTE
    • Mengenai Pengecasan dan Penggunaan Telefon Pintar Yes
    • Waranti dan Penggantian
  • YesCare
    • YesCare
  • Kedai Atas Talian Yes
    • Pengiriman dan Penghantaran
    • Pembelian

Inisiatif Belajar Dari Rumah

  • Program Pendidikan Atas Talian Prabayar SIM 7GB YES
  • Program Pendidikan Atas Talian Prabayar SIM 7GB YES untuk Institusi Pelajaran Tinggi

Cara Untuk Mengaktifkan SIM Baru Yes

  • Cara Untuk Mengaktifkan SIM Baru Yes

Perusahaan

  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service
  • YES Terragraph Plan
  • YES DIA (Akses Internet berdedikasi)
  • YES Broadband (Jalur Lebar)
  • YES DLL (Talian Pajakan Berdedikasi)

Rujuk dan Jana

  • Rujuk & Jana

Bertukar Ke Yes

  • Pertukaran Talian Ke Yes
  • Yes Mobile Number Portability to Infinite Plans Promotion

Databack

  • Promosi Baucar Yes Databack x Shopee

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Pelan Perkhidmatan Jalur Lebar Wayarles Yes
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Pelan Perkhidmatan Bundel Jalur Lebar Wayarles Yes
  • Jaringan Prihatin
    • Soalan Lazim – Umum
    • Kelayakan
    • Pendaftaran & Penebusan
    • Penukaran Pelan & Penyedia Perkhidmatan
    • Pembatalan Subsidi Jaringan Prihatin
    • Pelan Yes Jaringan Prihatin
    • Yes Prihatin x Ganjaran Pulangan Tunai Shopee
    • Pelan Pascabayar Yes Jaringan Prihatin

Blocking of SMS Content that consists of URL Link, Personal Details, Phone Numbers or Others

  • Blocking of SMS Content that consist of URL Link, Personal Details, Phone Numbers or Others
  • Home
  • Docs
  • Soalan Lazim
  • Kempen / Promosi

Yes FT5G ePemula Service Plan

  1. What does Yes FT5G ePemula Service Plan consists of?
    Yes FT5G ePemula Service Plan consist of:
    (i) FREE One (1) Yes 5G-enabled Prepaid SIM Card with a pre-assigned Yes Mobile Number;
    (ii) FREE 40GB LTE Data with an account validity period of thirty (30) days from the date of service activation (“Account Validity Period”); and
    (iii) Basic Internet speed of 256kbps for the remaining duration of the Account Validity Period upon full utilisation of the FREE 40GB LTE Data.
    (hereinafter shall be collectively referred to as the “Yes FT5G ePemula Service Plan”)
  2. Who is entitled to subscribe to the Yes FT5G ePemula Service Plan?
    An individual who is:
    a) a Malaysian citizen between the ages of 18 to 20 years at the time of subscription to the Yes FT5G ePemula Service Plan;
    b) a full-time student enrolled in courses equivalent to diploma or SKM4 or tertiary education in a university or university college respectively and regulated by the Universities and Universities Colleges Act 1971 (Act 30) or private higher education institution regulated by the Private Higher Educational Institutions Act 1996; and
    c) who is registered with and verified by Shopee as being eligible for the Yes FT5G ePemula Service Plan.
    (hereinafter collectively referred to as an “Eligible Subscriber”).
  3. As an Eligible Subscriber, how can I redeem the Yes FT5G ePemula Service Plan?
    You may redeem Yes FT5G ePemula Service Plan by using the RM 50 ePemula Yes Shopee Voucher allocated in your Shopee account.
  4. Is there any payment to be made during redemption of Yes FT5G ePemula Service Plan with RM 50 ePemula Yes Shopee Voucher?
    No, there is no payment to be made during redemption of Yes FT5G ePemula Service Plan with RM 50 ePemula Yes Shopee Voucher.
  5. Can an Eligible Subscriber purchase the Yes FT5G ePemula Service Plan without using the RM 50 ePemula Yes Shopee Voucher?
    An Eligible Subscriber may purchase Yes FT5G ePemula Service Plan if he/she chooses not to redeem the Yes FT5G ePemula Service Plan with RM 50 ePemula Yes Shopee Voucher.
  6. Can an Eligible Subscriber purchase the Yes FT5G ePemula Service Plan if he/she is not entitled to the RM 50 ePemula Yes Shopee Voucher?
    Yes, an Eligible Subscriber may purchase Yes FT5G ePemula Service Plan.
  7. What is Yes FT5G ePemula Service Plan period?
    The Yes FT5G ePemula Service Plan period is from 12.00 a.m. on 13 April 2022 to 11.59 p.m. on 1 June 2022 (“Programme Period”).
  8. If an Eligible Subscriber cancels the redeemed Yes FT5G ePemula Service Plan with RM50 ePemula Yes Shopee Voucher, can he/she at any time thereafter during Programme Period redeem Yes FT5G ePemula Service Plan again with RM50 ePemula Yes Shopee Voucher?
    Once an Eligible Subscriber cancels the redeemed Yes FT5G ePemula Service Plan, the RM50 ePemula Yes Shopee Voucher will automatically be deemed invalid. However, such Eligible Subscribers may contact Shopee to request for a new RM50 ePemula Yes Shopee Voucher subject to Shopee’s sole discretion.The RM50 ePemula Yes Shopee Voucher is non-transferable, non-refundable and cannot be converted to cash.
  9. 9.What happens if an Eligible Subscriber fails to redeem Yes FT5G ePemula Service Plan with the RM50 ePemula Shopee Voucher before 11.59 p.m. on 1 June 2022 (“Expiry Date”)?
    All Yes FT5G ePemula Service Plan shall be redeemed by the Expiry Date, failing which any unredeemed RM 50 ePemula Shopee Voucher will automatically lapse and shall not be replaced.For purposes of clarity, no refund will be provided for any failure to redeem the RM50 ePemula Shopee Voucher on or by the date mentioned hereinabove.
  10. As an Eligible Subscriber, how do I claim the Yes ePemula Shopee Voucher?
    If you are an Eligible Subscriber, a RM50 ePemula Yes Shopee Voucher will be credited to your Shopee account under “My Vouchers” tab within a day after the approval of the ePemula programme application.

    Please follow the steps stated below to redeem Yes FT5G ePemula Service Plan:
    Step 1: Go to Shopee Yes Official Store;
    Step 2: Choose Yes FT5G ePemula Service Plan (40GB/30 Days Validity) Product;
    Step 3: Click “Buy Now” button;
    Step 4: Upon Checkout, click “Shopee Voucher” option and select the RM50 ePemula Yes Shopee Voucher; and
    Step 5: Once you have selected RM50 ePemula Yes Shopee Voucher, select on relevant payment method and proceed with payment.

    Click here to find out more about how you can claim the RM50 ePemula Yes Shopee Voucher for Yes FT5G ePemula Service Plan.

  11. Is there any specific period to activate Yes FT5G ePemula Service Plan?
    An Eligible Subscriber shall activate the Yes FT5G ePemula Service Plan via Yes self-registration application (“eKYC”) within a period of thirty (30) days from date of issuance of SIM Card, failing which the SIM Card can no longer be activated and no replacement SIM Card will be provided.
  12. How will I know whether I have received the 40GB data upon activation of my Yes FT5G ePemula Service Plan?
    The information will be displayed on your home screen once you log onto the MyYes app.
  13. Will I be able to use 5G services if I am on a 4G smartphone?
    No, you will not be able to use 5G services if you are using a 4G smartphone. For more information regarding the 5G services, you may refer to FAQ under the First To 5G Campaign.
  14. Can I purchase other Prepaid Data Add-Ons before my account expires?
    Yes, you can. For more information on the Prepaid Data Add-on, please refer to our Prepaid FAQ.
  15. What happens if my Yes FT5G ePemula Service Plan account becomes inactive?
    You will still be able to receive calls and SMS, access your contacts and make emergency calls. However, you will not be able to make any calls, send SMS or surf the internet. To do so, you will need purchase a Yes Reload for Yes FT5G ePemula Service Plan. The minimum purchase of Yes Reload is RM5. For more information, please refer to Yes Reload Terms and Conditions available at Yes Reload Terms and Conditions.
  16. Will there be any charges imposed when I call other Yes mobile numbers?
    There will be no charges imposed for domestic calls from a Yes mobile number to another Yes mobile number. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at www.yes.my/roaming.
  17. Will there be any charges imposed when I call other networks?
    Yes, standard rates will apply. Please refer to the table below:-

    Type of Off Net Services

    Rates (RM) Charging Block
    (in seconds)

    Voice Calls

    RM 0.09 / minute

    30

    SMS RM 0.09/SMS

    –

  18. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @ www.yes.my/roaming.
  19. Can I keep my existing mobile number on Yes FT5G ePemula Service Plan?
    Yes, you can port your existing mobile number to Yes FT5G ePemula Service Plan after your SIM Card has been activated. Please refer https://www.yes.my/keep-your-number/ for more information.
  20. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from Android Play Store, Huawei AppGallery or Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and YES customer advocate directly.

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Pelan & Perhargaan

  • Pelan Prabayar
  • Pelan Pascabayar
  • Pelan Percuma
  • Tambahan Data & Hotspot
  • Jalur Lebar On-the-go
  • Jalur Lebar Kediaman

Tinjau

  • Kekalkan Nombor Telefon Anda
  • Cara: Dapatkan Databack
  • Usahasama Strategik
  • Perayauan
  • Peniaga

Peralatan

  • Manual Peranti
  • Liputan
  • Ujian Kelajuan

Info Syarikat

  • Tentang Kami
  • Terma & Syarat
  • Polisi Data Peribadi

Bantuan

  • Soalan Lazim
  • Tanya Sofia
  • Emel Kami
  • Facebook Messenger
  • Kunjungi Kami

Sekiranya terdapat aduan yang masih belum diselesaikan, sila dapatkan bantuan di Consumer Forum Malaysia (CFM) | complaint.cfm.my

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