• Yes | First to 5G
  • Peribadi
  • Bisnes
  • Pembelajaran
BMBahasa Malaysia
  • English
  • Bahasa Malaysia
Yes | First to 5G
  • Pasca Bayar
      • explore postpaid Plans

      • Yes Power 35
      • Yes Infinite Basic
      • Yes Infinite Standard
      • Yes Infinite Premium
      • Yes Infinite Ultra
  • Prabayar
      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
  • Infinite+
  • iPhone
  • Jalur Lebar
      • 5G Wireless Broadband
      • 4G Broadband
      • Explore Our Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
      • Home Broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • Quick Options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Jalur Lebar
      • 5G Wireless Broadband
      • 4G Broadband
      Main Menu

      5G Wireless Broadband

      • explore postpaid Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
    • Main Menu

      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Promosi/Kempen
      • Yes eSIM
      • Merdeka Promo
      • Pakej Yes 5G RAHMAH
      • OOKLA
      • Nothing Phone(2)
  • Yes 5G Gaming
  • Dapatkan Bantuan
    • tools & services
    • ...
      Pemeriksa Liputan

      Check Yes network coverage in Malaysia.

    • ...
      Ujian Kelajuan

      Measure your internet connection speed.

    • ...
      Peranti yang Disokong

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Susunan Jejak

      Check the status of a Yes order.

    • ...
      Product Notice
    • LOCATE us
    • ...
      Pencari Kedai

      Find the nearest Yes store.

    • ...
      Lokasi Jerayawara

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
    • most asked questions
    • ...
      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE
  • Personal
  • Business
  • Learning
EN| BM
  • Shop
      • Pelan Mudah Alih
      • Jalur Lebar Tanpa Wayar 5G
      • Pelan Peranti
      • Jalur Lebar
      • Pelanggan Sedia Ada
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • FAQ
      • Tanya Sofia
      • Kaedah Pembayaran
      • Activate SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
      • Emel Kami
      • Facebook Messenger
      • Lokasi Kedai
  • Solusi Bisnes
      • Akses Internet
      • Yes Biz Wireless Fibre 5G
      • Yes DIA
      • Rangkaian Peribadi
      • Talian Pajak Berdedikasi Yes
      • Yes 4G VPN
      • Komunikasi Suara
      • Yes SIPconnect
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • FAQ
      • Tanya Sofia
      • Kaedah Pembayaran
      • Activate SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
      • Talk to Us
  • Dapatkan Bantuan
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
      • ... Talk to Us
    • most asked questions
    • ...
      Switch to Yes

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE

Juara 5G

  • Juara 5G
  • Pelan FT5G Yes Prabayar
  • Pelan FT5G Yes Pascabayar
  • 5G Devices
  • Pertukaran Pelan 4G ke Pelan Pascabayar Power 35 dan Prabayar Yes FT5G
  • YES FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Program Pelan Perkhidmatan Pascabayar Yes Infinite+
  • Program Pelan Perkhidmatan Pascabayar Yes Infinite
  • Pelan Perkhidmatan Talian Tambahan Infinite
  • Pertukaran Pelan Ke Yes Infinite+

Yes 5G Wireless Broadband

  • Yes 5G Wireless Broadband Gateway Postpaid Service Plan
  • Yes 5G Wireless Broadband Flexi Postpaid Service Plan

Pelan

  • Pelan Pascabayar
    • Program Internet PERCUMA Enam (6) bulan Pascabayar Kasi Up
    • Pelan Perkhidmatan Pascabayar Kasi Up
    • Data Tambahan untuk Pascabayar Yes
      • Infinite Postpaid Hotspot Add-On
      • Postpaid Data Add-On and Konfem Turbo
      • Postpaid Hotspot Add-On
      • Pascabayar Add-On Hotspot
  • Pelan Prabayar
    • Yes Travellers SIM Prepaid Plan
    • Pek Permulaan YES 4G LTE Prabayar
    • Pelan Prabayar Yes LTE OKU
    • Pelan Prabayar Kasi Up LTE SIM
    • Data Tambahan untuk Prabayar Yes
      • Tambah Nilai
      • Prihatin Special 30GB RM20
      • Yes Prihatin Special Unlimited RM15
      • Prepaid Voice Call Minutes Add-On
      • Data Tambahan Prabayar
      • Hotspot Add-On Prabayar
      • Kasi Up Unlimited dan Kasi Up Turbo 5GB
  • Jalur Lebar
    • Broadband Warranty & Replacement
    • Broadband On The Go
    • Broadband Home

Kempen / Promosi

  • Insentif Pascabayar RAHMAH Penjawat Awam
  • Insentif Pascabayar RAHMAH Pengamal Media
  • Pakej Yes 5G RAHMAH
  • Promosi Merdeka Pelan Perkhidmatan Pascabayar Yes Infinite Basic
  • Yes x Nothing Phone (2) Postpaid Service Plans Promotion
  • Yes Power 35 Discover Postpaid Service Plan Campaign
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Promosi Pakej Perpaduan Yes
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Promosi Pakej Yes Remaja Keluarga Malaysia
  • Kempen Sambungan SIM Percuma Belajar Dari Rumah
  • Kempen Pengekalan Telefon Percuma Belajar Dari Rumah
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x SIM Percuma Frog
  • Promosi Yes Shopee
    • Yes Infinite Discover Postpaid Service Plan Promotion
    • Promosi Pelan SIM Prabayar Yes Kasi Up x Shopee
    • Pelan Prabayar Bundel SIM Kasi Up LTE

General

  • Tentang Yes
    • ID Yes, Nombor Yes & Kata Laluan
    • Soalan Lazim Umum
  • Bil & Kaedah Tambah Nilai
    • AutoPay
    • Banking Channels – JomPAY
    • Internet Banking
    • e-Wallet
    • Pembayaran Atas Talian Yes
  • Roaming & IDD
    • Perkhidmatan Dial Terus Antarabangsa (IDD)
    • Data Roaming
    • Perkhidmatan Perayauan Antarabangsa (Pascabayar)
  • Peranti Yes
    • Yes 5G Infinite Gateway
    • Yes Huddle XS LTE
    • Yes Zoom LTE
    • Mengenai Pengecasan dan Penggunaan Telefon Pintar Yes
    • Waranti dan Penggantian
  • YesCare
    • YesCare
  • Kedai Atas Talian Yes
    • Pengiriman dan Penghantaran
    • Pembelian

Inisiatif Belajar Dari Rumah

  • Program Pendidikan Atas Talian Prabayar SIM 7GB YES
  • Program Pendidikan Atas Talian Prabayar SIM 7GB YES untuk Institusi Pelajaran Tinggi

Cara Untuk Mengaktifkan SIM Baru Yes

  • Cara Untuk Mengaktifkan SIM Baru Yes

Perusahaan

  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service
  • YES Terragraph Plan
  • YES DIA (Akses Internet berdedikasi)
  • YES Broadband (Jalur Lebar)
  • YES DLL (Talian Pajakan Berdedikasi)

Rujuk dan Jana

  • Rujuk & Jana

Bertukar Ke Yes

  • Pertukaran Talian Ke Yes
  • Yes Mobile Number Portability to Infinite Plans Promotion

Databack

  • Promosi Baucar Yes Databack x Shopee

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Pelan Perkhidmatan Jalur Lebar Wayarles Yes
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Pelan Perkhidmatan Bundel Jalur Lebar Wayarles Yes
  • Jaringan Prihatin
    • Soalan Lazim – Umum
    • Kelayakan
    • Pendaftaran & Penebusan
    • Penukaran Pelan & Penyedia Perkhidmatan
    • Pembatalan Subsidi Jaringan Prihatin
    • Pelan Yes Jaringan Prihatin
    • Yes Prihatin x Ganjaran Pulangan Tunai Shopee
    • Pelan Pascabayar Yes Jaringan Prihatin

Blocking of SMS Content that consists of URL Link, Personal Details, Phone Numbers or Others

  • Blocking of SMS Content that consist of URL Link, Personal Details, Phone Numbers or Others
  • Home
  • Docs
  • Soalan Lazim
  • Kempen / Promosi

NUTP Free SIM

  1. What is the NUTP Free SIM?
    The NUTP Free SIM is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”). It is available only for the members registered under the National Union Of The Teaching Profession Malaysia (“NUTP”).  Terms and conditions apply.
  2. How do I know that I am eligible for this programme?
    You need to be a member registered under the National Union Of The Teaching Profession Malaysia (“NUTP”). If you believe you qualify for registration, please visit http://www.nutp.org.my/ for member registration. In addition, you do not have more than five prepaid service accounts with Yes.
  3. Where can I apply for this programme?
    You can apply for the NUTP Free SIM through our MyYes app or the Yes Online Store.
  4. How many NUTP Free SIM Card(s) (“SIM Card”) can I apply for?
    Each eligible subscriber can only apply for one SIM Card.
  5. I have submitted my application for a SIM Card, now what?
    Upon receiving your application, we will verify if you are eligible (see FAQ no.2 for the eligibility criteria) and we will send you an email informing whether you are successful. If your application is successful, your SIM Card will be delivered to the address you provided in the application form.  
  6. I have successfully applied for a free SIM Card and received my confirmation email, how do I know when I will receive it?
    You should receive your delivery tracking number with your successful application email. To check your delivery status, go to www.yes.my/TrackOrder and enter your delivery tracking number.
  7. I have received my free SIM, how do I activate it to start using my free 40GB data right away?  
    To activate your SIM Card, 
    (i) Download the MyYes app
    (ii) On the login page, press “New User”
    (iii) Press “Activate SIM” button and follow the self-activation steps on the screen
    (iv) Once your activation is successful, you can now login to your account using your phone number and the password sent to your email. You can also login using the TAC method if you can’t find your password.
  8. Am I allowed to choose a Yes Mobile Number when I apply for the SIM Card?
    Not at this point in time. A YES Mobile Number will be assigned to each SIM Card upon activation.
  9. Why do I need to provide my myKad information and perform facial recognition during activation?
    In accordance with the guidelines set by the government, we are required to confirm that all subscribers are genuine and there is no fraud involved. 
  10. How long will my NUTP Free SIM account be active from the date of activation of the SIM Card?
    Your NUTP Free SIM service account will remain active for a period of 60 days from the date of activation of the SIM Card.
  11. What happens if my NUTP Free SIM account becomes inactive?
    You will still be able to receive calls & SMS, access your contacts and make emergency calls. However, you will not be able to make any other calls, send SMS or surf the internet. Kindly purchase a Yes Reload for your NUTP Free SIM. The minimum purchase of a Yes Reload is RM5 which has a Validity Period of ten (10) days.
    Any unutilised data after the expiry of your account shall be forfeited. 
  12. Does the 40GB free data have an expiry date?
    Yes, it does. It is valid for a period of 60 days only from the date of successful activation of your NUTP Free SIM Card.
  13. How will I know whether I have received my free 40GB data upon activation of my NUTP Free SIM Card?
    Login to MyYes app and the data should be reflected on your home screen.
  14. Can I purchase other Prepaid Data Add-Ons before my account expires?
    Yes, you can. For more information on the Prepaid Data Add-on, please check out our Prepaid FAQ.
  15. Will there be any charges imposed when I call other Yes numbers?
    There will be no charges imposed when you call Yes numbers from your Yes SIM. However, charges will be imposed on all international (IDD) calls and SMS in accordance with the voice calls and SMS rates as more specially published in www.yes.my/roaming.
  16. Will there be any charges imposed when I call other networks?
    Yes, all domestic calls to other networks are subjected to a standard rate. Please refer to the table below:-

    Type of Off Net Services Rates (RM) Charging Block (in seconds)
    Voice Calls RM 0.09/minute 30
    SMS RM 0.09/SMS –
  17. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @ www.yes.my/roaming.
  18. What if I have more questions not addressed in this FAQ?
    You can send an email to yescare@yes.my or get the MyYes app and manage your account anywhere with our Selfcare app.

Katakan Yes!

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Pelan & Perhargaan

  • Pelan Prabayar
  • Pelan Pascabayar
  • Pelan Percuma
  • Tambahan Data & Hotspot
  • Jalur Lebar On-the-go
  • Jalur Lebar Kediaman

Tinjau

  • Kekalkan Nombor Telefon Anda
  • Cara: Dapatkan Databack
  • Usahasama Strategik
  • Perayauan
  • Peniaga

Peralatan

  • Manual Peranti
  • Liputan
  • Ujian Kelajuan

Info Syarikat

  • Tentang Kami
  • Terma & Syarat
  • Polisi Data Peribadi

Bantuan

  • Soalan Lazim
  • Tanya Sofia
  • Emel Kami
  • Facebook Messenger
  • Kunjungi Kami

Sekiranya terdapat aduan yang masih belum diselesaikan, sila dapatkan bantuan di Consumer Forum Malaysia (CFM) | complaint.cfm.my

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