• Yes | First to 5G
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Yes | First to 5G
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      • Yes Soho
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开始

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Kasi Up Postpaid Service Plan
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • OKU Yes LTE Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Voice Call Minutes Add-On
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Campaign / Promotion

  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

General

About Yes
  • Yes ID, Yes Number & Password
  • General FAQ
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • Yes Online Portals
Roaming & IDD
  • Yes International Direct Dial (IDD) Service
  • Data Roaming
  • International Roaming Service (Postpaid)
Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • About Charging and Using Yes Smartphone
  • Warranty and Replacement
YesCare
  • YesCare
Yes Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

Databack

  • Yes Databack x Shopee Voucher Promotion

MCMC Anti Scam

  • MCMC Anti Scam
  • Home
  • Docs
  • 常见疑问
  • Campaign / Promotion

Pakej Yes Peranti Keluarga Malaysia Promotion

  1. What is the Pakej Yes Peranti Keluarga Malaysia Promotion?
    The Pakej Yes Peranti Keluarga Malaysia (“Promotion”) is an initiative by the Government of Malaysia in collaboration with YTL Communications Sdn Bhd (Company No.200701035605 (793634-V)) (“YTLC”).
  2. Who is eligible to participate in this Promotion?
    Individuals who are Malaysians with a valid MyKad (or MyPR or MyTentera, as applicable) is eligible to participate in this Promotion.
  3. What is the duration of this Promotion?
    This Promotion commencing on 15th October 2021 until further notice.
  4. How can I subscribe to the Promotion Package?
    You may subscribe to the:-
    (a) Pakej Yes Peranti Keluarga Malaysia through MyYes app or Yes Online Store ; and
    (b) Peranti Keluarga Malaysia Samsung A02 Promo, Peranti Keluarga Malaysia Alcatel L7 Promo and Peranti Keluarga Malaysia Altitude 4 through Yes Stores only.
  5. How many Promotion Package can I subscribe to?
    You may subscribe a maximum of two (2) Pakej Yes Peranti Keluarga Malaysia, Peranti Keluarga Malaysia Samsung A02 Promo, Peranti Keluarga Malaysia Alcatel L7 Promo and Peranti Keluarga Malaysia Altitude 4 respectively provided always that you (i) do not have, in aggregate, more than six (6) postpaid Service accounts with us and (ii) there isn’t any outstanding payment due to us.
  6. Am I bound by a Contract Period if I subscribe to the Promotion Package?
    Yes, you will be subjected to a Contract Period of 12 months from the date of subscription of any of the Promotion Package.
  7. Do I need to pay any upfront payment if I subscribe to this Promotion Package?
    Yes, you are required to pay an upfront payment. Please refer to the Promotion Terms and Conditions @ https://www.yes.my/tnc/products-services-tnc for further details.
  8. Am I required to continue with payment of the Commitment Fees if the Service account of my Promotion Package is suspended during the Contract Period?
    Yes, you are still required to continue with payment of the Commitment Fee for each of the Billing Cycle during the Contract Period even though your Service account of your Promotion Package is suspended.
  9. Do I need to manually redeem the additional 1GB daily LTE Data?
    Yes, You must manually redeem the additional 1GB daily LTE Data via MyYes app.
  10. Must I activate the SIM Card immediately upon receipt of the SIM Card or can I do so at a later time?
    You are encouraged to activate your SIM Card immediately so that you can enjoy using the service offerings under the Promotion Package. Upon receiving the SIM Card, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card, failing which the SIM Card will be automatically activated after seven (7) days from the date you receive the SIM Card.
  11. I have received my SIM, how do I activate it to start using my data right away?
    To activate your SIM Card:

    For New User
    (i) Download the MyYes app
    (ii) On the login page, press “New User”
    (iii) Press “Activate SIM” button and follow the self-activation steps on the screen; and
    (iv) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

    For Existing User
    (i) Login to the MyYes app
    (ii) Go to Quick Access, press “Activate SIM” button and follow the self-activation steps on the screen
    (iii) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

  1. What happens if I have fully utilized my Data Capacity Allocation during a Billing Cycle?
    You may continue to use the internet data but at a reduced internet data speed of 256kbps, or you can purchase a Postpaid Data Add-On (via the MyYes app or YES Express Payment Channel) to enjoy internet data with no speed control. Please refer to the Postpaid Service Terms and Conditions available at https://www.yes.my/tnc/products-services-tnc for more information.
  2. Can I enjoy the free unlimited voice calls when I am outside of Malaysia and I perform voice call services to someone in or outside Malaysia?
    No, the free unlimited voice calls is applicable for use in Malaysia only which means you cannot enjoy free unlimited voice calls when roaming. If you are outside Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at https://www.yes.my/roaming for more details.
  3. Will I be able to enjoy the free unlimited voice calls if I perform voice calls services to someone outside Malaysia or commonly known as IDD Service?
    No, the free unlimited voice calls does not apply to IDD Service which means charges will be imposed if you perform voice call to someone outside Malaysia. Please refer to the rates published at https://www.yes.my/roaming for more details.
  4. What if I have more questions not addressed in this FAQ?
    You may refer to this website for more information or you can send your questions to yescare@yes.my. Alternatively you can download MyYes app from Android Play Store, Huawei AppGallery or Apple App Store to chat with our Chatbot Sofia or our Yes customer advocates, or to submit your questions via MyYes App.

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