Yes Infinite+ Postpaid Service Plans Programme

  1. What is Yes Infinite+ Postpaid Service Plans Programme?
    The Yes Infinite+ Postpaid Service Plans Programme (“Programme”) is a time limited programme launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”) in collaboration with its partners CompAsia Sdn Bhd (Company No. 201201022161 (1006653-T)) and Terra Optimus Pearl Sdn Bhd (Company No. 201401027003 (1103093-X)) (“TOP”). It is offered to all Malaysian citizen aged 18 to 65 years old with a valid MyKad or MyTentera. Terms and conditions apply.
  2. How do I check on my eligibility to register for Yes Infinite+ Postpaid Service Plan Programme?
    Please visit Yes website yes.my, MyYes app or at any of Yes Stores/Kiosk or through our Yes authorised phone dealers Samsung, Vivo, Oppo & Xiaomi.
  3. What are the service offerings under Yes Infinite+ Postpaid Service Plans Programme?
    For more information on the service and rate offerings, kindly refer to yes.my.
  4. Is there any contract period if I subscribe to Yes Infinite+ Postpaid Service Plans Programme?
    Yes, a contract period of 36 months will apply commencing from the date of activation of the SIM Card.
  5. How long is the Yes Infinite+ Postpaid Service Plans Programme period?
    The Yes Infinite+ Postpaid Service Plans Programme will commence on 9 June 2022 (“Commencement Date”) and will continue for such period unless otherwise notified by YTLC.
  6. Where can I register for Yes Infinite+ Postpaid Service Plans?
    If you have registered your interest via yes.my for a Yes Infinite+ Postpaid Service Plan during the pre-registration period (26 May 2022 to 8 June 2022), you will receive an email notification on the status of your pre-registration of interest after the relevant credit and eligibility assessments have been carried out on or after the Commencement Date (as defined above). If your pre-registration application is successful, please complete your subscription by making the required payment for the subscription of your selected Yes Infinite+ Postpaid Service Plan.

    After the Commencement Date, you can register for the Yes Infinite+ Postpaid Service Plan through Yes website www.yes.my, MyYes app or at any of Yes Stores/Kiosk or through our Yes authorised phone dealers Samsung, Vivo, Oppo & Xiaomi.

  7. I have pre-registered for Infinite+ Postpaid Service Plan, but I would like to sign up to a different Infinite+ Postpaid Service Plan from the pre-registered plan, can I do so?
    Please visit yes.my to sign up and choose your preferred Infinite+ Postpaid Service Plan.
  8. How many of Yes Infinite+ Postpaid Service Plan can I register?
    Subject to credit and eligibility approvals, you can only register for one (1) Yes Infinite+ Postpaid Service Plan provided that you do not have, in aggregate, more than six (6) postpaid service accounts with Yes.
  9. I’m having trouble signing up for Yes Infinite+. Is there a step-by-step guide to refer to?
    If you’re having trouble signing for a Yes Infinite+ plan, here’s a step-by-step guide to sign up:
    Step 1 – Head to yes.my and click “INFINITE+” on the navigation bar.
    Step 2 – Pick a plan; choose a FREE 5G phone and click “GET PLAN” to proceed.
    Step 3 – Choose your preferred FREE 5G phone colour and then click “CONTINUE”.
    Step 4 – Fill in personal information and click “CHECK ELIGIBILITY” to proceed.
    Step 5 – Scan the front and back of your MyKad/MyTentera in a well-lit room facing on a flat surface with minimum reflection. (If you’re on a desktop, scan the QR code shown with your smartphone first to begin verification process.)
    Step 6 – Take a video of yourself while ensuring your face is within the frame for accurate detection. (If you’re not sure how to do this correctly, try again by fulfilling the video instructions shown.)
    Step 7 – Fill in delivery information and verify your personal details before clicking “CONTINUE”.
    Step 8 – Review your order details and click “ORDER”. (If you wish to change any information given, you may click “EDIT” to do so.)
    Step 9 – Fill and sign contract terms and conditions before clicking “SUBMIT CONTRACT”.
    Step 10 – Fill in payment information and click “PAY” to purchase your order successfully.
  10. I’m having trouble with the face verification process (eKYC), what am I doing wrong?
    i) Please smile during face scanning.
    ii) Please ensure that the light is sufficient.
    Please do not wear sunglasses, hats, masks, or make other objects to cover your nose, eyes, or mouth.
    iv) Please keep your eyes open during face scanning.
    v) Please ensure your face is within the frame for accurate detection.
  11. I’m having trouble with the MyKad/MyTentera verification process (eKYC), what am I doing wrong?
    i) Please scan both the front and back of your ID on a flat surface.
    ii) Please take the picture in a room with sufficient light.
    iii) Please ensure the picture taken is non-reflective.
  12. If I am not eligible for Yes Infinite+ Postpaid Service Plans Programme, is there any available plan that I can register to?
    You may visit our website yes.my for more information and offerings.
  13. I have received my 5G-enabled SIM Card, how do I activate my SIM card?
    Please refer to how to activate SIM for more information.
  14. When do I need to activate the SIM Card?
    Your SIM Card will be automatically activated after seven (7) days from the date of receipt, however we would encourage you to activate your SIM Card immediately upon receipt so that you can enjoy using the service offerings under the Yes Infinite+ Postpaid Service Plan.
  15. Am I allowed to choose a Yes Mobile Number when I apply for Yes Infinite+ Postpaid Service Plans?
    Not at this point of time. A Yes Mobile Number will be assigned to each SIM Card upon activation.
  16. What happens if I do not fully utilise my hotspot data capacity allocation?
    At the expiry of each Billing Cycle, any unused data within the Billing Cycle Hotspot Data Capacity Allocation will not be carried forward to the succeeding Billing Cycle.
  17. If I am an existing Subscriber of any of the Postpaid Service Plans that is subjected to a Contract Period, will I be able to subscribe to any of Yes Infinite+ Postpaid Service Plans?
    Yes, you may subscribe to a Yes Infinite+ Postpaid Service Plan as an additional line provided that you do not have in aggregate more than six (6) postpaid service accounts with Yes and you pass the credit and eligibility assessments.
  18. Can I keep my existing other telco mobile number on a Yes Infinite+ Postpaid Service Plan?
    Yes, you can port your existing mobile number into your Yes Infinite+ Postpaid Service Plan after activation of the 5G-enabled SIM Card. Please refer https://www.yes.my/keep-your-number/ for more information.
  19. Do I need to continue with payment of the Commitment Fee if my Yes Infinite+ Postpaid Service account is barred during the contract period?
    Yes, notwithstanding the suspension of your Yes Infinite+ Postpaid Plan Service account, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  20. I just signed up for a Yes Infinite+ plan and already made a payment before, why do I immediately have an outstanding bill on my MyYes account?
    The initial payment that you made when you signed up for a Yes Infinite+ plan is a one-time charge that will be rebated in your first bill cycle. However, your bill cycle only start once you have gone through the SIM activation process. If your account activation is done within the bill cycle, your bill will be pro-rated.
  21. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  22. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @https://www.yes.my/roaming.
  23. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at https://www.yes.my/roaming for more details.
  24. Can I change my existing Yes Service Plan to Yes Infinite+ Postpaid Service Plan?
    Yes, you can.
  25. Can I upgrade my Yes Infinite+ Postpaid Service Plan within the contract period?
    Not at the moment. Unfortunately, no plan upgrade or conversion of your Yes Infinite+ Postpaid Service Plan is allowed during the contract period.
  26. Can I downgrade my Yes Infinite+ Postpaid Service Plan within the contract period?
    Not at the moment.
  27. Is it really a FREE phone?
    Yes, the phone belongs to you at no extra charge at the end of contract period for your Yes Infinite+ Service Plan.
  28. Will there be any charges imposed if I terminate my Yes Infinite+ Postpaid Service Plan before the end of the Contract Period?
    Yes, Early Termination Charges (ETC) for the remainder of the contract period will be due and payable by you immediately if your Yes Infinite+ Postpaid Service Plan is terminated before the end of the contract period.
  29. What is the Device Rental Agreement?
    The Device Rental Agreement is an agreement signed between you and our partner TOP as part of the Programme. All rental payment obligations under the Device Rental Agreement will be paid by YTLC on your behalf as long as you pay the Monthly Commitment in accordance with the Programme Terms and Conditions available at [Yes Infinite+ Postpaid Service Plan Programme].
  30. Where can I get more information about the smartphone such as specification, repairs, replacements and warranties?
    You may refer to the manufacturer’s official website or contact their customer service for more information.
  31. I have not received my device, whom shall I contact?
    You may check your order status at https://site.yes.my/trackorder or you can send your questions to yescare@yes.my. Alternatively you can download MyYesapp from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  32. I accidently deleted my email and lost my QR code, what shall I do?
    You can contact yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  33. My parcel is damaged, whom shall I contact?
    You can contact yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  34. What shall I do if my device IMEI is blocked?
    Your device IMEI will be blocked if you have any outstanding payments and your Yes Infinite+ Postpaid Plan Service account has been To unblock the device IMEI, you must settle all outstanding settlements under your Yes Infinite+ Postpaid Plan Service account.
  35. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.