- What is Yes Infinite+ Postpaid Service Plans Programme?
This Programme is a device bundle plan with smartphone on a 18, 24 or 36 months contract. - Who is eligible to register for Yes Infinite+ Postpaid Service Plans Programme?
It is offered to individuals residing in Malaysia and who are 18 years of age and above. Eligible subscribers who successfully pass the credit check process will enjoy RM0 upfront. All other eligible subscribers will be required to pay a device deposit which will be fully rebated over the contract period. - Where can I register for Yes Infinite+ Postpaid Service Plans?
You can purchase at Yes Online Store (yes.my), MyYes App, Yes Stores or Yes Authorised Dealers. - How many Yes Infinite+ Postpaid Service Plans can I register?
Subject to credit and eligibility approval, you may register one (1) Yes Infinite+ Postpaid Service Plan or more provided you always do not have more than a maximum of fifteen (15) postpaid service accounts with Yes. - When do I need to activate the Yes SIM?
Upon receiving the Yes SIM, you are required to perform a one-time activation of the Yes SIM within seven (7) days from the subscription date. Failing to do so will result in the Yes SIM being automatically activated after seven (7) days from the subscription date. - Am I allowed to choose a Yes Mobile Number when I apply for Yes Infinite+ Postpaid Service Plans?
A Yes Mobile Number will be assigned to each Yes SIM upon activation. - What happens if I do not fully utilise my hotspot data capacity allocation?
At the expiry of each billing cycle, any unused data within the billing cycle hotspot data will not be carried forward to the succeeding billing cycle. - Can I use my existing mobile number of another telco with the Yes Infinite+ Postpaid Service Plans?
Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information. - Do I need to continue with payment of the Commitment Fee if my Yes Infinite+ Postpaid Service account is barred during the contract period?
Yes, notwithstanding the suspension of your Yes Infinite+ Postpaid Plan Service account, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension. - Why does my bill cycle fall in the middle of every month?
When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle. - Will there be any charges imposed on IDD Service?
Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @yes.my/roaming. - Do I still get free unlimited voice calls if I am outside of Malaysia?
No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at yes.my/roaming for more details. - Can I change my existing Yes Service Plan to Yes Infinite+ Postpaid Service Plans?
Yes, you can. Visit any of our Yes Stores or Yes Authorised Dealers to do so or contact yescare@yes.myfor more information. - Can I upgrade my Yes Infinite+ Postpaid Service Plans within the contract period?
Not at the moment. Unfortunately, no plan upgrade or conversion of your Yes Infinite+ Postpaid Service Plans is allowed during the contract period. - Can I downgrade my Yes Infinite+ Postpaid Service Plans within the contract period?
Not at the moment. - Will there be any charges imposed if I terminate my Yes Infinite+ Postpaid Service Plans before the end of the Contract Period?
Yes, Early Termination Charges (ETC) for the remainder of the contract period will be due and payable by you immediately if your Yes Infinite+ Postpaid Service Plan is terminated before the end of the contract period. - Where can I get more information about the smartphone such as specifications, repairs, replacements and warranty?
You may refer to the respective manufacturer’s official website or contact the manufacturer’s customer service for assistance. - I have not received my device. Who shall I contact?
You may check your order status at yes.my/trackorder or you can send your questions to yescare@yes.my. Alternatively, you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia. - My parcel is damaged. Who shall I contact?
You can contact yescare@yes.my. Alternatively, you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia. - What shall I do if my device IMEI is blocked?
Your device IMEI will be blocked if you have any outstanding payments and your account is barred. To unblock the device IMEI, you must settle all outstanding settlements under your Yes Infinite+ Postpaid Plan Service account. - I am interested in purchasing a Yes iPhone plan. How do I backup or transfer my files from the previous device?
You can back up the files from your device using your iCloud, computer or, as an alternative, using “Move to iOS” application.Before you begin;
– On your Android device, make sure that Wi‑Fi is turned on
– Plug your new iOS device and your Android device into power.
– Make sure that the content you’re moving, including what’s on your external Micro SD card, will fit on your new iOS device.
– If you want to transfer your Chrome bookmarks, update to the latest version of Chrome on your Android device.Download “Move to iOS” application on your Android device to get started.
Step 1 :
Turn on your new Apple device and place it near your Android device.
Step 2 :
Tap Move Data from Android.
Step 3 :
Open the Move to iOS app.
Step 4 :
Wait for a code.
Step 5 :
Use the code
Step 6 :
Choose your content and wait.
Step 7 :
Set up your iOS device
Step 8 :
Your content is successfully transferred. - I purchased an add-on, iPhone accessories and it is broken. Who shall I contact?
You may refer to the respective manufacturer’s official website or contact the manufacturer’s customer service for assistance. - I wrongly purchased an add-on for iPhone model case accessories. Could I exchange the accessories?
Any accessories or add-ons purchased are non-transferable and non-refundable. - What if I have more questions not addressed in this FAQ?
We’re here to help! Reach out to Yes through these easy options:
i. Chat with Sofia at yes.my.
ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!
