- What is a Postpaid Data/Konfem Turbo Add-Ons?
If you have fully-utilised your data before the end of your billing cycle, you can still enjoy our service but with reduced speed based on our Fair Usage Policy. By purchasing Postpaid Data/Konfem Turbo Add-Ons, you can continue to enjoy our services. For the full list and prices of Postpaid Data Add-Ons, please visit Postpaid Data Add-Ons. Terms and conditions apply.
- How can I purchase Postpaid Data Add-Ons?
You can purchase the Postpaid Data Add-Ons via Yes Express Payment Channel or MyYes app.
You may refer to our Store Locator here to determine the available Yes Stores/Kiosks and Authorised Yes Retail Partners.
- Can I purchase Postpaid Data Add-Ons even if I have unutilised data on my Monthly Data Quota?
Yes, you can!
- How many times can I purchase Postpaid Data Add-Ons in a month?
There is no limit. You can purchase as many Postpaid Data Add-Ons as you intend to.
- Where do I check my Postpaid Data Add-On data balance?
You may check your data balance via MyYes app.
- What is the validity period for Postpaid Data/Konfem Turbo Add-Ons?
For more information you may refer to Postpaid Data and Konfem Turbo Add-Ons Terms and Conditions.
- Can I carry forward my unutilised internet data under the Postpaid Data Add-On purchased to the next Billing Cycle?
No, Postpaid Data Add-On quota purchased only valid during Validity Period and will be forfeited if unutilised and will not be carried forward to the succeeding Billing Cycle.
- Can I get a refund for my Postpaid Data Add-Ons?
No, unfortunately all Postpaid Data Add-Ons purchased but not used are non-refundable.
- Can I transfer the Internet data under the Postpaid Data/Konfem Turbo Add-On purchased under a particular Service account to another Service account?
No, the internet data under the Postpaid Data Add-On is non-transferrable.
- Can I purchase Postpaid Add-Ons for a friend?
Yes, you can. Simply enter your friend’s Yes Number at the Yes Express Payment Channel and complete your purchase.
- How long will it take for the reduced speed to go back to based plan speeds after purchasing Postpaid Data Add-On or Konfem Turbo Add-On?
It may take up to 10 minutes for the Postpaid Data Add-On or Konfem Turbo Add-On to take effect upon successful purchase.