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Yes | First to 5G
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      • explore postpaid Plans

      • Yes Power 35
      • Yes Infinite Basic
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  • Prepaid
      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
  • Infinite+
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      • 5G Wireless Broadband
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      • Yes 5G Wireless Broadband
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      • Device Manual
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      • Yes Zoom 70GB
      • Yes Zoom 100GB
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      • Quick Options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
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  • Broadband
      • 5G Wireless Broadband
      • 4G Broadband
      Main Menu

      5G Wireless Broadband

      • explore postpaid Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
    • Main Menu

      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Promo/Campaign
      • Yes eSIM
      • Network Test Drive
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      • Pakej Yes 5G RAHMAH
      • OOKLA
      • The Wave
      • Nothing Phone(2)
  • Yes 5G Gaming
  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
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      Measure your internet connection speed.

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      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

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      Check the status of a Yes order.

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    • LOCATE us
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      Find the nearest Yes store.

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      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
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      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
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      • ... Product Notice
      • LOCATE us
      • ... Store Locator
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    • most asked questions
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      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
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    • GO TO HELP CENTRE
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      • Email Us
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  • Business Solutions

      BUSINESS SOLUTION

      • Mobile Plans
      • Internet Access
      • Yes 5G Biz Wireless Broadband
      • Yes Dedicated Internet Access (DIA)
      • Private Network
      • Yes VPN
      • Yes Dedicated Leased Line (DLL)​
      • Voice Communication
      • Yes SIPconnect
  • Yes 5G Biz Wireless Broadband
  • 5G Coverage
  • Support
      • Help & Support
      • FAQ
      • Ask Sofia
      • Payment Methods
      • Activate SIM
      • Tools & Services
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      • Supported Devices
      • Track Order
      • Partners
      • Contact Us
      • Talk to Us
  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
      • ... Talk to Us
    • most asked questions
    • ...
      Switch to Yes

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Free Fire SIM Pack Plan
  • Yes FT5G Discover SIM Pack Programme
  • Change of Plan from 4G to Yes Power 35 Postpaid and Yes Prepaid FT5G Service Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes 5G Wireless Broadband

  • Yes 5G Wireless Broadband Gateway Postpaid Service Plan
  • Yes 5G Wireless Broadband Flexi Postpaid Service Plan

Plans

  • Postpaid Plan
    • Kasi Up Postpaid Service Plan
    • Kasi Up Postpaid Six (6) months of FREE Internet Programme
    • Postpaid Data Add-On
      • Infinite Postpaid Hotspot Add-On
      • Postpaid Data Add-On and Konfem Turbo
      • Postpaid Hotspot Add-On
  • Prepaid Plan
    • Yes Travellers SIM Prepaid Plan
    • Kasi Up Prepaid LTE SIM Plan
    • OKU Yes LTE Prepaid Plan
    • Yes 4G LTE Prepaid Starter Pack
    • Prepaid Data Add-On
      • Reload
      • Prihatin Special 30GB RM20
      • Yes Prihatin Special Unlimited RM15
      • Prepaid Data Add-On
      • Prepaid Hotspot Add-On
      • Prepaid Voice Call Minutes Add-On
      • Kasi Up Unlimited and Kasi Up Turbo 5GB
  • Broadband
    • Broadband Warranty & Replacement
    • Broadband On The Go
    • Broadband Home (Yes 4G LTE ZOOM)

Campaign / Promotion

  • Prepaid Phone Bundle Programme
  • Yes 11.11 Pass Campaign
  • Yes Network Test Drive
  • Insentif Pascabayar RAHMAH Penjawat Awam (Civil Servant)
  • Pakej Yes 5G RAHMAH
  • Insentif Pascabayar RAHMAH Pengamal Media (Media Practitioners)
  • Yes Infinite Basic Postpaid Service Plan Merdeka Promotion
  • Yes Power 35 Discover Postpaid Service Plan Campaign
  • Yes x Nothing Phone (2) Postpaid Service Plans Promotion
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
  • Yes Shopee Promotion
    • Yes Infinite Discover Postpaid Service Plan Promotion
    • Prepaid Kasi Up LTE SIM Bundle Plan
    • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

  • About Yes
    • General FAQ
    • Yes ID, Yes Number & Password
  • Bill & Reload Channels
    • AutoPay
    • Banking Channels – JomPAY
    • Internet Banking
    • Over the Counter
    • e-Wallet
    • Yes Online Portals
  • Yes Devices
    • 5G Devices
    • Yes 5G Infinite Gateway
    • Yes Huddle XS LTE
    • Yes Zoom LTE
    • About Charging and Using Yes Smartphone
    • Warranty and Replacement
  • Roaming & IDD
    • International Roaming Service
    • Data Roaming
    • Yes International Direct Dial (IDD) Service
  • YesCare
    • YesCare
  • Yes Online Store
    • Shipping and Delivery
    • Purchases
  • Call Forwarding
    • Call Forwarding

How To Activate SIM

  • How To Activate SIM

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Yes Wireless Fibre Service Plan
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Jaringan Prihatin
    • General
    • Eligibility
    • Registration and Redemption
    • Switching Plans & Providers
    • Deregistration or Termination of the Jaringan Prihatin Subsidy
    • Yes Jaringan Prihatin Service Plan
    • Yes Prihatin x Shopee Cashback Rewards
    • Yes Jaringan Prihatin Postpaid Service Plan

Reference Access Offer (RAO)

  • YTLC Reference Access Offer (RAO)

Blocking of SMS Content that consists of URL Link, Personal Details, Phone Numbers or Others

  • Blocking of SMS Content that consist of URL Link, Personal Details, Phone Numbers or Others

Yes eSIM

  • Yes eSIM
  • Home
  • Docs
  • Frequently Asked Questions
  • General
  • Yes Devices

5G Devices

  1. Which 5G devices are compatible with 5G service?
    Please refer to yes.my/supported-devices/ for device compatibility and for more information.
  2. Is any configuration needed to enable 5G services on your 5G smartphone?
    No, there is no specific configuration required. You can use 5G services on your 5G smartphone as long as you within the 5G network coverage area. However , to ensure 5G connectivity, please make certain that your 5G smartphone is updated to the latest software and that your phone settings has been set to “5G” as a preferred network type.
  3. How do I enable 5G on my VIVO phones?
    To ensure your phone is updated to the latest software, follow the steps as listed below:
    i. Go to “Settings” and select “System update”
    ii. If there is a system update available click to update. If there is no system update available, your phone has the latest software and is therefore up to date.
    Once your system update is completed, switch your Network mode to 5G preferred.
    i. Go to “Settings” and select “Network & internet”
    ii. Select “SIM card & mobile network”
    iii. Select SIM card slot with the respective Yes FT5G SIM card
    iv. Select “Preferred network type”
    v. Select “5G (preferred)/4G/3G/2G”
  4. How do I enable 5G on my NOKIA phones?
    To ensure your phone is updated to the latest software, follow the steps as listed below:
    i. Go to “Settings” and select “System”
    ii. Select “System update”
    iii. If there is a system update available click to update. If there is no system update available, your phone has the latest software and is therefore up to date.
    Once your system update is completed, switch your Network mode to 5G preferred.
    i. Go to “Settings” and select “Network & internet.
    ii. Select “Mobile network”
    iii. Select “Preferred network type”
    iv. Select 5G
  5. How do I enable 5G on my OPPO phones?
    To ensure your phone is updated to the latest software, follow the steps as listed below:
    i. Go to “Settings” and select “Software update”
    ii. If there is a system update available click to update. If there is no system update available, your phone has the latest software and is therefore up to date.
    And you are all set to experience 5G service!
  6. How do I enable 5G on my XIAOMI phones?
    To ensure your phone is updated to the latest software, follow the steps as listed below:
    i. Go to “Settings” and select “About phone”
    ii. Select MIUI version
    iii. If there is a system update available click to update. If there is no system update available, your phone has the latest software and is therefore up to date.Once your system update is completed, switch your Network mode to 5G preferred
    i. Go to “Settings” and select “SIM cards & mobile networks”
    ii. Select SIM card slot with the respective Yes FT5G SIM card
    iii. Select “Preferred network type”
    iv. Select “Prefer 5G”;


  7. How do I enable 5G on my POCO phones?
    To ensure your phone is updated to the latest software, follow the steps as listed below;
    i. Go to “Settings” and select “About phone”
    ii. Select MIUI version
    iii. If there is a system update available click to update. If there is no system update available, your phone has the latest software and is therefore up to date.
    Once your system update is completed, switch your Network mode to 5G preferred.
    i. Go to “Settings” and select “SIM cards & mobile networks”
    ii. Select SIM card slot with the respective Yes FT5G SIM card
    iii. Select “Preferred network type”
    iv. Select “Prefer 5G”
  8. How do I enable 5G on my REALME phones?
    To ensure your phone is updated to the latest software, follow the steps as listed below:
    i. Go to “Settings” and select “Software update”
    ii. If there is a system update available click to update. If there is no system update available, your phone has the latest software and is therefore up to date. And you are all set to experience 5G service!
  9. How do I enable 5G on my Samsung phones?
    To ensure your phone is updated to the latest software, follow the steps as listed below:
    i. Go to “Settings” and select “Software update”
    ii. If there is a system update available click Download & Install.
    iii. Click the “Download” icon to proceed.
    Once the latest software is installed, you are all set to experience 5G service!

  10. How do I enable 5G on my ZTE phones?
    To ensure your phone is updated to the latest software, follow the steps as listed below:
    Note: Please make sure the device is connect to internet connection (wifi or SIM).
    i. Drag the menu down and click on setting at the right corner as below.ii. Choose the system and update -> system update. Check for update and download the software. After the software finished download, it will pop up restart. Please restart the device.iii. The new version will be – MyOS13.0.6_8150N_AS2. This can be check in the system and update page -> system update.

  11. How do I enable Volte on my iPhone?
    To enjoy the best 5G experience with iOS 17.1​ or later version, update your device & carrier setting:

    (i) Go to Settings > General > Software Update > Update to the latest iOS version
    (ii) Go to Settings > General > About > If prompted, follow the steps to update to the latest carrier settings.​For older iPhones please enable VoLTE steps listed below:
    (i) Open the “Settings” application on your phone.
    (ii) Select “Mobile Data Options”.
    (iii) Select “Voice & Data”.
    (iv) Enable “VoLTE”.​
  12. Why am I unable to receive TAC SMS on my phone?
    This maybe due to customer’s smartphone related issue in which apply for 5G and 4G smartphones.
    You may retry by following the steps as below :-
    • Make sure phone is in high coverage
    • Restart phone to refresh the network
    • Make sure phone inbox is not full
    • Check if any phone applications or settings that may filter our messages
    • Check if any software upgrade/security patch that require for upgrade in phone settings software update.
    • Alternatively, customer may swap SIM card to another phone and retry.

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