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Yes | First to 5G
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      • First to 5G
      • Device Plans
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      • Broadband
      • Home Broadband
      • On-the-go Broadband
      • Existing Customers
      • How-To: Refer & Earn
      • How-To: Get Databack
  • Keep Your Number
  • Partners
  • Support
      • Help & Support
      • FAQ
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      • Email Us
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Get Started

First to 5G

  • First To 5G Campaign
  • YES Postpaid FT5G Plan
  • YES Prepaid FT5G Plan
  • YES FT5G Discover SIM Pack Programme
  • YES FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Kasi Up Prepaid Tourist Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU YES 4G LTE Prepaid Plan
  • YES 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Prihatin Special 30GB RM20
    • YES Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
    • Reload
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Campaign / Promotion

  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej YES Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej YES Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
YES Kasi Up Shopee Promotion
  • YES Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About YES
  • General FAQ
  • YES ID, YES Number & Password
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • YES Online Portals
YES Devices
  • YES Zoom LTE
  • Warranty and Replacement
  • YES Huddle XS LTE
  • Getting Started FAQ – Configuring Your YES Device
  • Getting Started FAQ – Change Your Password
  • About Charging and Using YES Smartphone
Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • YES International Direct Dial (IDD) Service
YesCare
  • YesCare
YES Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • YES Databack x Shopee Voucher Promotion

Switch to YES

  • YES Mobile Number Portability

Refer and Earn

  • Refer and Earn

MCMC Anti Scam

  • MCMC Anti Scam
  • Home
  • Docs
  • Frequently Asked Questions
  • General
  • About YES

General FAQ

  1. Who Are We? 
    We are YES, the first and only pure 100% 4G Mobile Operator in Malaysia powered by YTL Communications Sdn Bhd. We are also the first to offer voice-over-LTE (VoLTE) service for high definition, crystal clear calls, winning innovation awards for its services annually, two years before any other mobile operator in Malaysia.
  2. Why should I subscribe to YES?
    Amazing things happen when you say Yes! YES is made for today’s Internet – we are fast and reliable with wide enough coverage for all your communication needs. We believe in building a people-centric network as we continuously invest in making the nation truly connected regardless of your background.
  3. How do I register for the YES service?
    You can register for the YES service at www.yes.my. Alternatively, just visit any of our YES Stores or retail partners to register.
  4. Can I switch to YES while maintaining my number?
    Yes, you can! Purchase any of our Yes plans and when you receive our SIM, it’s as easy as 1, 2, 3!
    (i) Download the MyYes app to activate your SIM.
    (ii) During the activation process, select “Switch to YES and Keep Your Number”. You should then get a confirmation request SMS to your existing number from your existing service provider.
    (iii) Reply the SMS with your confirmation.

    The switching process should be done within 3 days provided that the existing number you intend to port in to our network is in the range of mobile numbers approved by MCMC; the Port In Number is active and not suspended, terminated or blacklisted and/or barred by any other service provider.

    You should experience no interruption to your service during this time. If your port-in request is denied, please contact your existing service provider.

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Plans & Pricing

  • Prepaid Plans
  • Postpaid Plans
  • Data Add-Ons
  • On-the-go Broadband
  • Home Broadband

Explore

  • Keep Your Number
  • Refer & Earn
  • Databack
  • Partners
  • Roaming

Tools

  • Device Manuals
  • Coverage
  • Speed Test
  • Store Locations

Company

  • About Us
  • Newsroom
  • Terms & Conditions
  • Privacy Policy

Help

  • FAQ
  • Ask Sofia
  • Email Us
  • Facebook Messenger
  • Visit Our Store

POWERED BY YTL, YTL Communications Sdn. Bhd. (793634-V)