- What is YesRoam?
YesRoam provides you with unlimited data roaming when you connect to our preferred roaming partner while traveling overseas.
- How do I subscribe to YesRoam?
YesRoam is available to our Postpaid customers. After enabling the roaming service, please ensure your roaming is activated via MyYes app > YesRoam > Activate Roaming. A roaming deposit may be required. You will be auto subscribed to either YesRoam Daily or YesRoam Monthly when you arrive at the designated country and connect to the preferred roaming operator.Note: If you are a principal line user, you may assist your supplementary lines to activate YesRoam by increasing the credit limit or paying additional roaming deposit via MyYes app to activate YesRoam. Login to primary account > Switch to supplementary line in account dropdown > Click More > Roaming > Activate Roaming > Increase credit limit or pay deposit > Activate roaming.
- How do I select a roaming operator?
Step 1: From the “Settings” menu, tap “Mobile networks”.
Step 2: Tap “Network Operators”.
Step 3: Tap “Search networks”.
– You will see a list of networks.
– Choose the preferred network* and connect.
Step 4: Turn on Data Roaming and Mobile Data in your mobile device setting.*Please refer to yes.my/roaming for the list of roaming operators’ charges.
- What is YesRoam Monthly?
YesRoam Monthly offers free unlimited data roaming with our Yes Infinite and Yes Infinite+ Postpaid Plans. It also includes free incoming calls from all countries and free outgoing calls to any Malaysian number while in the roaming country. SMS is charged as per roaming rates at yes.my/roaming.
Customers will enjoy unlimited data roaming starting with 10GB high-speed data, followed by unlimited data roaming at 512kbps.
- I have turned on data roaming and mobile data in my mobile device but am unable to access data services?
Please ensure you turn on your Data Roaming and Mobile data on your mobile device setting.
Note: You will also need to ensure the Access Point Name (APN) in your phone settings is set to either ‘yesnet’ or ‘shwap’ in order to use the Data Roaming service. From your phone, go to Settings > Mobile Networks > Access Point Names > Choose ‘yesnet’ or ‘shwap’.
- When will my YesRoam expire?
For YesRoam Daily, your pass will expire at 23:59:59 at the local country time zone. It will be renewed and charged on a daily basis until you switch data roaming at your mobile device setting. For YesRoam Monthly, it follows the monthly bill cycle and will be renewed automatically on every bill cycle date at 23:59:59 at the local country time zone.
- How many YesRoam passes or YesRoam Top-Up can I purchase at one time?
There is no limit to the number of passes you can purchase in a day; the pass(es) are stack-able, i.e. you can buy as many as you prefer, even before you have exhausted the high-speed quota. If you have reached your usage credit limit, you may increase your credit limit via MyYes App to purchase the YesRoam passes.
- How will I be charged if I am connected to 2 or more preferred roaming operators on the same day while roaming in different countries?
You will be charged for each of the preferred roaming operators that you are connected to on the same day.
- What will happen if I use data roaming on Yes’s non-preferred roaming operator?
You will be charged at a Pay-As-You-Use (PAYU) rate where applicable. For more information on the rates please visit yes.my/roaming.
- Is there any applicable Fair Usage Policy (FUP)?
FUP applies. You can still enjoy unlimited data roaming after you have exhausted the allocated high-speed quota. However, data speed will be reduced.
- Can I restore my high-speed data upon reaching my high-speed quota for YesRoam passes?
You can purchase a YesRoam Daily Top-Up or YesRoam Top-Up via MyYes app. For more information on the rates please visit yes.my/roaming.
- Can I use my YesRoam data passes for hotspot?
Yes, you can. The charges and data usage of YesRoam will be based on your YesRoam passes that you are subscribed to. If you have exhausted the high-speed quota, you may purchase the YesRoam passes via MyYes App.
- I had turned off data roaming and was using Wi-Fi. Why am I still charged for data roaming usage?
It is possible for some smartphones to still incur data roaming usage even if you have turned off Data Roaming on your phone settings. This is especially true on the LTE, where data services can be activated by default when performing a location update. This is specific for the LTE standards and was not the case in GSM/GPRS/3G standards. Should you really need to turn off data roaming, we recommend the following steps to avoid incurring further data roaming charges.
a) Switch off Mobile Data and Data Roaming
b) Switch on airplane mode
c) Switch off airplane mode
d) Turn on Wi-Fi (If you want to use data services)
- What if I have more questions not addressed in this FAQ?
We’re here to help! Feel free to reach out to YesCare at firstname.lastname@example.org for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.