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Yes | First to 5G
  • Postpaid
      • explore postpaid Plans

      • Yes Power 35
      • Yes Infinite Basic
      • Yes Infinite Standard
      • Yes Infinite Premium
      • Yes Infinite Ultra
  • Prepaid
      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
  • Infinite+
  • iPhone
  • Broadband
      • 5G Wireless Broadband
      • 4G Broadband
      • Explore Our Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
      • Home Broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • Quick Options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Broadband
      • 5G Wireless Broadband
      • 4G Broadband
      Main Menu

      5G Wireless Broadband

      • explore postpaid Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
    • Main Menu

      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Promo/Campaign
      • Yes eSIM
      • Network Test Drive
      • Merdeka Promo
      • Pakej Yes 5G RAHMAH
      • OOKLA
      • The Wave
      • Nothing Phone(2)
  • Yes 5G Gaming
  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • ...
      Product Notice
    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
    • most asked questions
    • ...
      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE
  • Personal
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EN| BM
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      • Wireless Fibre 5G
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  • Business Solutions

      BUSINESS SOLUTION

      • Mobile Plans
      • Internet Access
      • Yes 5G Biz Wireless Broadband
      • Yes Dedicated Internet Access (DIA)
      • Private Network
      • Yes VPN
      • Yes Dedicated Leased Line (DLL)​
      • Voice Communication
      • Yes SIPconnect
      • Internet of Things
  • Yes 5G Biz Wireless Broadband
  • 5G Coverage
  • Support
      • Help & Support
      • FAQ
      • Ask Sofia
      • Payment Methods
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      • Partners
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      • Talk to Us
  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
      • ... Talk to Us
    • most asked questions
    • ...
      Switch to Yes

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Free Fire SIM Pack Plan
  • Yes FT5G Discover SIM Pack Programme
  • Change of Plan from 4G to Yes Power 35 Postpaid and Yes Prepaid FT5G Service Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes 5G Wireless Broadband

  • Yes 5G Wireless Broadband Gateway Postpaid Service Plan
  • Yes 5G Wireless Broadband Flexi Postpaid Service Plan

Plans

  • Postpaid Plan
    • Kasi Up Postpaid Service Plan
    • Kasi Up Postpaid Six (6) months of FREE Internet Programme
    • Postpaid Data Add-On
      • Infinite Postpaid Hotspot Add-On
      • Postpaid Data Add-On and Konfem Turbo
      • Postpaid Hotspot Add-On
  • Prepaid Plan
    • Yes Travellers SIM Prepaid Plan
    • Kasi Up Prepaid LTE SIM Plan
    • OKU Yes LTE Prepaid Plan
    • Yes 4G LTE Prepaid Starter Pack
    • Prepaid Data Add-On
      • Reload
      • Prihatin Special 30GB RM20
      • Yes Prihatin Special Unlimited RM15
      • Prepaid Data Add-On
      • Prepaid Hotspot Add-On
      • Prepaid Voice Call Minutes Add-On
      • Kasi Up Unlimited and Kasi Up Turbo 5GB
  • Broadband
    • Broadband Warranty & Replacement
    • Broadband On The Go
    • Broadband Home (Yes 4G LTE ZOOM)

Campaign / Promotion

  • Prepaid Phone Bundle Programme
  • Yes 11.11 Pass Campaign
  • Yes Network Test Drive
  • Insentif Pascabayar RAHMAH Penjawat Awam (Civil Servant)
  • Pakej Yes 5G RAHMAH
  • Insentif Pascabayar RAHMAH Pengamal Media (Media Practitioners)
  • Yes Infinite Basic Postpaid Service Plan Merdeka Promotion
  • Yes Power 35 Discover Postpaid Service Plan Campaign
  • Yes x Nothing Phone (2) Postpaid Service Plans Promotion
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
  • Yes Shopee Promotion
    • Yes Infinite Discover Postpaid Service Plan Promotion
    • Prepaid Kasi Up LTE SIM Bundle Plan
    • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

  • About Yes
    • General FAQ
    • Yes ID, Yes Number & Password
  • Bill & Reload Channels
    • AutoPay
    • Banking Channels – JomPAY
    • Internet Banking
    • Over the Counter
    • e-Wallet
    • Yes Online Portals
  • Yes Devices
    • 5G Devices
    • Yes 5G Infinite Gateway
    • Yes Huddle XS LTE
    • Yes Zoom LTE
    • About Charging and Using Yes Smartphone
    • Warranty and Replacement
  • Roaming & IDD
    • International Roaming Service
    • Data Roaming
    • Yes International Direct Dial (IDD) Service
  • YesCare
    • YesCare
  • Yes Online Store
    • Shipping and Delivery
    • Purchases
  • Call Forwarding
    • Call Forwarding

How To Activate SIM

  • How To Activate SIM

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Yes Wireless Fibre Service Plan
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Jaringan Prihatin
    • General
    • Eligibility
    • Registration and Redemption
    • Switching Plans & Providers
    • Deregistration or Termination of the Jaringan Prihatin Subsidy
    • Yes Jaringan Prihatin Service Plan
    • Yes Prihatin x Shopee Cashback Rewards
    • Yes Jaringan Prihatin Postpaid Service Plan

Reference Access Offer (RAO)

  • YTLC Reference Access Offer (RAO)

Blocking of SMS Content that consists of URL Link, Personal Details, Phone Numbers or Others

  • Blocking of SMS Content that consist of URL Link, Personal Details, Phone Numbers or Others

Yes eSIM

  • Yes eSIM
  • Home
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  • Jaringan Prihatin

Yes Jaringan Prihatin Service Plan

  1. What is the Jaringan Prihatin with Yes Programme?
    The Jaringan Prihatin with Yes Programme is a joint subsidy by the Government and YES, offering telecommunication packages & devices. 
  2. Who is eligible to participate in the Jaringan Prihatin with Yes Programme?
    All Malaysian citizens eligible for Bantuan Prihatin Rakyat (“BPR”) aid are eligible to participate in the Jaringan Prihatin with Yes Programme. But only the primary BPR applicant from each household can apply. Terms and conditions apply.
  3. What are the products which I may subscribe to as part of the Jaringan Prihatin with Yes Programme?
    For more information on the products’ subscription under the Jaringan Prihatin with Yes Programme, please refer to our website @ yes.my. In respect of Yes Prihatin Learn From Home For Families Service Plan and Yes Prihatin Learn From Home For Individuals Service Plan you will be entitled to a Yes smartphone. Please refer to the table below on the minimum specifications of the Yes smartphone:

    Description Specifications
    Display 5.0”
    OS Android Go; Google GMS Certified
    Camera 5MP (rear) + 2MP(Front)
    Battery 2000mAh
    RAM 1GB
    ROM 8GB with SD Card support
    Chipset Quad-core 64-bit
  4. As a non-Malaysian, can I register for any of the Jaringan Prihatin with Yes Programmes?
    No, the Jaringan Prihatin with Yes Programme is only available to Malaysian citizens who are eligible for BPR aid. 
  5. Does the Jaringan Prihatin with Yes Programme allow you to participate in the Kasi Up and Prihatin Refer & Earn Programmes?
    Yes, after activating the Yes Prihatin SIM, customers may share their referral code with family and friends. For further details, please refer to the Yes Kasi Up and Prihatin Refer & Earn terms and conditions.
  6. What happens if I do not utilise my Data Capacity Allocation completely?
    Any unused data will not be brought forward to the following month. 
  7. What happens if I fully utilise the Data Capacity Allocation prior to the service validity expiration date?
    You can continue enjoying access to the internet, but at a throttled internet speed of up to 256kbps. To continue enjoying our services at a faster speed, you may purchase the Prepaid Data Add-On via the MyYes app or Yes Express Payment Channel.
  8. Could I make a switch from a non-Yes mobile number to a Jaringan Prihatin with Yes Programme?
    Yes, you may do so by following the steps below:
    Step 1: Install the MyYes app
    Step 2: Click “Switch To Yes” in the “Quick Access” tab. Another “Switch to Yes” button will appear. Click on that as well
    Step 3: Enter the number you would like to port in and click “VERIFY”
    Step 4: Click on the replacement Yes number and select “SUBMIT”
    Step 5: Await a confirmation text message from your previous Service Provider, reply with a “yes”
    Step 6: To check your status, go to “Switch to Yes” under “Quick Access”. Finally, select “CHECK STATUS”.
  9. I have received my SIM. How do I proceed with activation?
    To activate your SIM:
    (i) Download the MyYes app
    (ii) On the login page, press “New User”
    (iii) Click the “Activate SIM” button and follow the self-activation steps on the screen
    (iv) Once your activation is successful, log on to your account using your phone number and the password sent to your email. If you are unable to use your password, try logging in using the TAC method. 
  10. Can I change my delivery address after registration?
    Yes, but only if the SIM hasn’t been mailed out yet.

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