General (Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan)
- Am I allowed to change from my existing Postpaid Service Plan or Prepaid Service Plan to the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan respectively?
Yes, you may change to higher plan provided always that You have not subscribed to any of the Excluded Service Plans or You are not bound by any contract, You are allowed to switch Your existing Postpaid Service Plan or Prepaid Service with the followings:-
(a) Postpaid Service Plan to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan; and
(b) Prepaid Service to any of Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan. - What are the Excluded Service Plans?
They are:-
(a) Yes 4G Broadband Bundle Plans;
(b) Fixed Wireless Internet Service; and
(c) Kasi Up Family Plan
(hereinafter shall be collectively referred to as the “Excluded Service Plans”). - Am I allowed to downgrade from my existing Postpaid Service Plan or Prepaid Service Plan?
You are not allowed to downgrade the plan. - Can I continue to use my existing SIM Card once I have successfully switched to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan with the given SIM that I received after change of Plan?
No, You can’t since Your existing SIM Card will not be compatible for use with Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan. As such, once You have successfully switched to either the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan, We will proceed to deliver to You at Your delivery address a new SIM Card. You are required to activate the new SIM Card before enjoying the service offerings under Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan. Please refer to How to Activate SIM for further details on SIM Card activation. - How would I know whether my existing Postpaid Service Plan or Prepaid Service is successfully switched to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan?
You will receive a notification by way of e-mail or SMS once the plan is successfully switched. - How do I activate the SIM Card with the given SIM that I received?
Please follow the steps stated below if Change of Plan via MyYes app;
1. Login to the MyYes app
2. Go to Quick Access, press “Activate SIM” button and follow the self-activation steps on the screen
3. Once your activation is successful, you will be automatically log into your Service account. - If there is any unused internet data in my existing Postpaid Service Plan or Prepaid Service, will such unused internet data be transferred to my new Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan?
No, You will not be able to carry forward any unused internet data from Your existing Postpaid Service Plan or Prepaid Service once You switched to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan. This means any internet data under Your existing Postpaid Service Plan or Prepaid Service which remains unutilised will be forfeited upon successful change of plan. - If I am bound by a contract and I am still within the Contract Period, am I allowed to switch any of my existing service plans?
No, You will not be able to do so. - If I have paid the Commitment Fee under my existing Postpaid Service Plan in a particular calendar month, will such Commitment Fee be pro-rated accordingly in the event I switch to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan?
The Commitment Fee paid in a calendar month will be pro-rated accordingly and be deducted from the Bill issued in the calendar month succeeding the month when Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan is successfully switch.
For example:-
Subscriber had paid the Commitment Fee for the month of June 2022 as reflected in the Bill issued in June 2022 under an existing Postpaid Service Plan on 2/6/2022;
Subscriber had requested for switch of the existing Postpaid Service Plan to Yes Infinite Postpaid Service Plan on 5/6/2022; or
• Subscriber had activated his/her SIM Card on 8/6/2022,
in such instance, the Commitment Fee for the month of June 2022 which is paid on 2/6/2022 will be pro-rated and deducted accordingly from the Commitment Fee for the month of July 2022 and will be reflected in the Bill issued in the month of July 2022. - Will there be any changes to the credit limit once I switch my existing Postpaid Service Plan to the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan?
Yes, there will be changes to the credit limit enjoyed by You once You switch from an existing Postpaid Service Plan to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan.
For further information on Your enjoyment of credit limit, please:-
(a) Download and Login to MyYes app;
(b) Click on “profile” tab; and
(c) click on “Account” tab. - Will there be any charges imposed when I switch from my existing Postpaid Service Plan or Prepaid Service to the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan?
Yes, there will be charges imposed when You switch to the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan. The applicable charges will depend on the type of rate offerings under the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan subscribed by You. You may refer to Yes Infinite+ and Infinite Postpaid Plans Terms & Condition for further details. - Will there be any charges imposed when I switch from my existing Prepaid Service to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan?
Yes, there will be charges imposed when You switch to the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan. You may refer to yes.my for further details. - Can I use the balance sum remaining in Yes Credit to off-set against any applicable charges payable during the switch to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan??
No, You can’t use the balance sum remaining in the Yes Credit to off- set against any applicable charges during such switch to the Yes Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan. - What happens to the balance sum remaining in my Yes Credit once I have switched my existing Prepaid Service Plan to Yes Infinite Postpaid Service Plan?
Any balance sum remaining in Your Yes Credit will be transferred to your new Postpaid Service account under the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan and will be utilised towards payment of the Commitment Fee in the month succeeding the calendar month of Your SIM Card activation. The details on the utilisation of Yes Credit towards payment of the Commitment Fee will be reflected on the next Bill succeeding the calendar month when the plan is successfully change. - Can I pay the Commitment Fee under Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan by way of Auto Billing?
If You want to pay the Commitment Fee of the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan by way of Auto Billing, You are required to select the Auto Billing option in MyYes app by following the relevant steps stated therein. For clarity, please take note that if You have opted for payment of Commitment Fee under Your existing Postpaid Service Plan by way of Auto Billing, such option will automatically end once You switch to the Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan. - Am I requires to change my SIM when changing the plan to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan?
For change of plan from existing Postpaid and Prepaid plans via Yes Store including Prepaid plans done via MyYes App, a new SIM will be provided for change of plan to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plans. - I have successful change my plan to Yes Infinite+ Postpaid Service Plan or Yes Infinite Postpaid Service Plan and received the new SIM card, what do I need to do?
All you need to do is activate the New SIM card via MyYes app upon receipt to continue using Yes services. - What happens if I did not fully utilise my internet data under the hotspot data capacity allocation?
Any internet data under the hotspot data capacity allocation which remains unutilised in a relevant Billing Cycle will be deemed as unutilised and cannot be carried forward to the succeeding Billing Cycle. - What if I have more questions not addressed in this FAQ?
You may refer to Yes Infinite+ and Infinite Postpaid Plans Terms & Condition for further details.
You can send your questions to yescare@yes.my. Alternatively, You can download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with Our Chatbot Sofia or to submit Your questions via MyYes app and chat with Our customer advocate directly.Yes Infinite+ Postpaid Service Plan
- How do I change from an existing Postpaid Service Plan or Prepaid Service Plan to Yes Infinite+ Postpaid Service Plan respectively?
You may do so through any one of the channels stated below:
(a) Yes Stores; or
(b) Yes Dealer
- Is there any contract period if I subscribe to Yes Infinite+ Postpaid Service Plans Programme?
There will be contract period of 36 months applicable for Yes Infinite+ Postpaid Service Plans Programme. - How many of Yes Infinite+ Postpaid Service Plan can I register to?
You can only register to one (1) Yes Infinite+ Postpaid Service Plan per valid MyKad or MyTentera (provided that the Eligible Subscriber does not have, in aggregate, more than six (6) postpaid service accounts with Yes). - Will there be any eligibility check for change of plan to Yes Infinite+ Postpaid Service Plan Programme?
Yes, there will be eligibility check before you can change plan to Yes Infinite+ Postpaid Service Plans Programme. - For the service offering under Yes Infinite+ Postpaid Service Plans Programme, when do I need to activate the SIM Card upon receipt of the SIM Card?
You are encouraged to activate your SIM Card immediately so that you can enjoy using the service offerings under the Package. Upon receiving the SIM Card, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card, failing which the SIM Card will be automatically activated after seven (7) days from the date you receive the SIM Card.Yes Infinite Postpaid Service Plan
- How do I change from an existing Postpaid Service Plan or Prepaid Service Plan to Yes Infinite Postpaid Service Plan respectively?
You may do so through any one of the channels stated below:
(a) Yes Stores; or
(b) Yes Authorized Dealer
(c) MyYes app - When can I activate the SIM Card which I receive under this Yes Infinite Postpaid Service Plan?
You must activate the SIM Card within thirty (30) days from date you receive the SIM Card (“SIM Activation Period”). Your SIM Card will expire automatically and Your Service account will be terminated accordingly if You don’t activate Your SIM Card within the SIM Activation Period. In such instance, any payment made by you, including the Commitment Fee and any deposit will be forfeited and no refund will be made to you. - What if I have more questions not addressed in this FAQ?
We’re here to help! Reach out to Yes through these easy options:
i. Chat with Sofia at yes.my.
ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!
