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First to 5G

  • First To 5G Campaign
  • YES Postpaid FT5G Plan
  • YES Prepaid FT5G Plan
  • YES FT5G Discover SIM Pack Programme
  • YES FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Kasi Up Prepaid Tourist Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU YES 4G LTE Prepaid Plan
  • YES 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Prihatin Special 30GB RM20
    • YES Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
    • Reload
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Campaign / Promotion

  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej YES Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej YES Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
YES Kasi Up Shopee Promotion
  • YES Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About YES
  • General FAQ
  • YES ID, YES Number & Password
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • YES Online Portals
YES Devices
  • YES Zoom LTE
  • Warranty and Replacement
  • YES Huddle XS LTE
  • Getting Started FAQ – Configuring Your YES Device
  • Getting Started FAQ – Change Your Password
  • About Charging and Using YES Smartphone
Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • YES International Direct Dial (IDD) Service
YesCare
  • YesCare
YES Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • YES Databack x Shopee Voucher Promotion

Switch to YES

  • YES Mobile Number Portability

Refer and Earn

  • Refer and Earn

MCMC Anti Scam

  • MCMC Anti Scam
  • Home
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  • Frequently Asked Questions
  • Enterprise

YES DIA (Dedicated Internet Access)

  1. What is YES DIA?
    YES DIA is a service that provides dedicated Internet access just for you, from your location to the local Internet Gateway. This ensures that you will always have the subscribed bandwidth for your business’s mission critical applications.
  2. What is the difference between YES DIA and a normal broadband service?
    With normal broadband services, your Internet connectivity is shared by other customers in the same area. Hence, you may not receive the actual bandwidth that you subscribed to. With YES DIA, you will always have the bandwidth that you are subscribed to as it is reserved for your usage, with assured availability of 99.5%.
  3. Is there any contention ratio for YES DIA?
    No. Since the Internet connection is dedicated to you, you are guaranteed the bandwidth subscribed as only you alone will be using the allocated bandwidth.
  4. Can YES provide and manage my CPE at my location?
    Yes. For your peace of mind, we can refer you to our trusted partner who can help you manage your CPE.
  5. Can I upgrade/downgrade the bandwidth during the commitment period?
    Yes. During the commitment period, you are allowed to upgrade the bandwidth at any time.
    However, you are not allowed to downgrade the bandwidth during the commitment period. You can only do so after the completion of the commitment period.
  6. Will there be any penalty if I choose to terminate the service before the end of the commitment period?
    Yes. There will be a penalty charge if you terminate the service before the end of the commitment period. You will be penalised with the remaining monthly recurring charges.
  7. What are the available payment options for the service?
    Below are the accepted payment methods for the subscribed service. We will keep you updated if there are new payment options in the future.
    a. Cheque
    b. Bank Transfer
  8. What are the available billing cycles for the service?
    Below are the available billing cycles for the subscribed service:
    a. Monthly
    b. Quarterly
    c. Half yearly
    d. Yearly
  9. Are there any equipment provided by YES for this service?
    Yes, we will provide the following equipment as part of the YES DIA service. These equipment will be maintained and owned by YES.
    High Frequency Microwave:
    1x Antenna, 1x Bracket / Pole, 1x Microwave IDU, 1x UPE, Cabling, 1x Backup Battery, 1x Rectifier
    Point-to-Point Microwave:
    1x Antenna, 1x Bracket , 1x UPE, Cabling
    Fibre Backhaul:
    1x Fibre Router, 1x UPE, Fibre to the UPE
  10. Who should I contact if there are connectivity issues with my service?
    You may contact your Account Manager during office hours. Alternatively, you can contact our 24×7 Support Desk at +6018-3330033 to resolve your issue.

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