- Who is eligible for the OKU Yes LTE Prepaid Plan?
All Malaysian citizens registered with the Social Welfare Department in Malaysia as “Orang Kelainan Upaya” (individuals with disabilities) (“OKU”) are eligible for the OKU Yes LTE Prepaid Plan. Terms and conditions apply. - Can you tell me more about the OKU Yes LTE Prepaid Plan?
The OKU Yes LTE Prepaid Plan is a prepaid plan with a discounted price. Kindly refer to the table below for further details:-
a) OKU Yes LTE Prepaid Plan starter packPlan Details OKU Yes LTE
Prepaid Plan starter packCommercial Price RM10 Discounted Price RM5 Data Capacity Free 1GB 4G LTE
(thereafter throttled to 256kbps)Pre-loaded Credit RM5 Account Validity 45 days Voice Charges (Off-Net Services) RM 0.09 sen/mins SMS Charges (Off-Net Services) RM 0.09 sen/SMS b)OKU Data Add-On
Prepaid Data Add-on types Price 4G LTE Data Capacity Data Add-on Validity Period Hotspot Kasi Up 1Day 1GB_RM1 RM1 1GB 1 day – Kasi Up 2Days 2GB_RM2 RM2 2GB 2 days – Kasi Up 3Days 3GB_RM3 RM3 3GB 3 days – Kasi Up 5Days 5GB_RM5 RM5 5GB 5 days – Kasi Up 7Days 10GB_RM10 RM10 10GB 7 days – Kasi Up 30Days 10GB_RM15 RM15 10GB 30 days – Kasi Up 30Days 20GB_RM20 RM20 20GB 30 days – Kasi Up Unlimited_OKU
(up to 7 Mbps speed)RM15 Unlimited* 30 days 9GB Kasi Up Turbo 5GB_OKU
(best effort LTE speed)RM2.50 5GB 24 hours from the time of purchase – *Video streaming is based on standard definition quality.
- Can I register for the OKU Yes LTE Prepaid Plan through a representative?
If you are twelve (12) years and above and as a result of your disability you are unable to register for the OKU Yes LTE Prepaid Plan by yourself, you may register for the OKU Plan through your representative. In such instances, the OKU Yes LTE Prepaid Plan will be registered directly under your representative’s name. - What documents do I need to provide if I intend to subscribe to the OKU Yes LTE Prepaid Plan starter pack?
The following documents are required namely:-
(a) If you are 12 years and above and intend to register to the OKU Yes 4G LTE Prepaid Plan under your name, your original NRIC and original OKU card issued by the Social Welfare Department (“OKU Card”);
(b) If You are 12 years and above and intend to register to the OKU Yes LTE Prepaid Plan through a representative, your original NRIC, original OKU Card and authorisation letter issued by you consenting for the registration of the OKU Yes LTE Prepaid Plan under your representative’s name and Your representative’s original NRIC; or
(c) If You are below 12 years, your parents or guardians are required to produce their original NRIC, your original OKU Card, birth certificate or in the case of a child under the care of a legal guardian, such legal guardian’s proof of guardianship. For clarity and avoidance of doubt, in such instances, the OKU Yes LTE Prepaid Plan will be registered directly under Your parents or legal guardian/(s) names. - How many OKU Yes LTE Prepaid Plan starter packs can I subscribe to?
Each valid OKU Card will be able to subscribe to one (1) OKU Yes LTE Prepaid Plan starter pack only. - How can I subscribe to OKU Yes LTE Prepaid Plan starter pack?
You can subscribe to the OKU Yes LTE Prepaid Plan starter pack through any of our Yes Stores nationwide. Please note that you will need to provide your OKU Card and the list of documents mentioned in the response to Question 4 above. For the list of Yes Stores near you click here ! - How do I subscribe to the Kasi Up OKU Prepaid Add-Ons?
You can subscribe to the Kasi Up OKU Prepaid Add-Ons via:
• Our Online Store
• MyYes app
• Yes Stores or Yes Retail Partners - If I’m an existing Yes Postpaid or Prepaid customer, can I convert to OKU Yes LTE Prepaid Plan starter pack?
Yes, you may convert to OKU Yes LTE Prepaid Plan as long as you are a Malaysian citizen and you are registered with the Social Welfare Department in Malaysia as “Orang Kelainan Upaya” (individuals with disabilities) (“OKU”). - How long does it take to convert the existing Postpaid and Prepaid Plan to OKU Yes LTE Prepaid Plan?
Conversion to the OKU Yes LTE Prepaid Plan takes between 3-5 working days. Please refer to Our response in Q4 above on the list of documents. - I am currently a subscriber of the OKU Yes LTE Prepaid Plan but I now no longer require the OKU LTE Prepaid Plan. Can I transfer ownership to another person?
No, ownership of the OKU Yes LTE Prepaid Plan is non-transferrable. - What if I have more questions not addressed in this FAQ?
We’re here to help! Reach out to Yes through these easy options:
i. Chat with Sofia at yes.my.
ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!
