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Yes 4G LTE Prepaid Starter Pack

  1. How much is the Yes 4G LTE Prepaid Starter Pack and what does it offer?
    The Yes 4G LTE Prepaid Starter Pack cost RM 10 and it comes with:
    • a pre-assigned Yes number
    • preloaded RM 5 Yes Credit
    • free 1GB 4G LTE internet
    • free basic internet (up to 256kbps)
    • unlimited on-net calls and SMS     Terms and conditions apply.
  2. Where can I purchase the Prepaid Starter Pack?
    You may purchase this Starter pack at our Yes Stores/Kiosk/official dealers.
  3. How many Prepaid Starter Packs can I register?
    As per the requirements set by the SKMM (Suruhanjaya Komunikasi dan Multimedia Malaysia), the maximum registration of Prepaid Starter Packs is (5) per NRIC / ID.
  4. Can I still use the Prepaid Starter Pack without registering my details?
    No, you cannot. As per the requirements set by the SKMM, all prepaid users will need to register with their respective service providers.
  5. Is there an expiry on the free data that comes with my Prepaid Starter Pack?
    Yes, the free data of your Prepaid Starter Pack is valid for seven (7) days from the date of service successful activation. The balance of unused free data will be forfeited
  6. How will I know if I have received the free data?
    Please log on to your MyYes app to see your account balance status.
  7. Can I purchase a Prepaid Data Add-on before my free data expires?
    Yes, you can. 
  8. Am I allowed to choose my Yes number when I purchase the Prepaid Starter Pack?
    The Yes number will be pre-assigned to the SIM Card which you can see displayed on the Starter Pack you purchased. However, you can choose the Starter Pack with the YES number that you prefer.
  9. What happens if my Yes account becomes inactive?
    You can still receive calls & SMS and make emergency calls. However, you will not be able to make any calls, send SMS or surf the internet. Kindly purchase a Yes Reload for your account to reactivate your account.
  10. What are the Call and SMS rates of this Prepaid Starter Pack?
    For this Prepaid Starter Pack, you will enjoy completely free on-net calls and SMS. Off-net SMS and Calls per minute are priced at RM0.09.
  11. What if I have more questions not addressed in this FAQ?
    We’re here to help! Reach out to Yes through these easy options:
    i. Chat with Sofia at yes.my.
    ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
    iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!
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