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First to 5G

  • First To 5G Campaign
  • YES Postpaid FT5G Plan
  • YES Prepaid FT5G Plan
  • YES FT5G Discover SIM Pack Programme
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  • 5G Devices
  • Change of Plan from 4G to FT5G

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Kasi Up Prepaid Tourist Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU YES 4G LTE Prepaid Plan
  • YES 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Prihatin Special 30GB RM20
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    • Prepaid Data Add-On
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Broadband
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Jaringan Prihatin
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Campaign / Promotion

  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej YES Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej YES Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
YES Kasi Up Shopee Promotion
  • YES Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About YES
  • General FAQ
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YES Devices
  • YES Zoom LTE
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  • How To Activate SIM

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  • YES Converged Service

Databack

  • YES Databack x Shopee Voucher Promotion

Switch to YES

  • YES Mobile Number Portability

Refer and Earn

  • Refer and Earn

MCMC Anti Scam

  • MCMC Anti Scam
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  • YES Devices

About Charging and Using YES Smartphone

  1. How do I charge my YES smartphone?

YES smartphones use Lithium-ion batteries.  To extend your battery’s performance, we recommend the following:

  • Use the original charger and charging cable provided with your smartphone
  • Do not leave your smartphone charging for long periods of time
  • Do not use your smartphone while charging.
  1. Why do smartphones heat up?

Smartphones could heat up due to several factors, including the following:

  • Long-running videos or anything that keeps your screen on for long periods of time such as video conference (Google Meet, Zoom, etc.) or gaming
  • Multiple active apps running in the background (Tip: on the YES smartphone, you can remove background apps simply by clicking the menu button twice (in the bottom right of all the screens) and click “CLEAR ALL”)
  1. What is a normal operating temperature for a smartphone?

Our fingertips are a pretty good judge – if you feel the device is warm or hot to the touch, it is time to let our smartphone (and ourselves) catch a break.

  1. What should I do if my smartphone is hot?

If your smartphone is warm to the touch, please ensure there is sufficient airflow around it.  We also suggest the following:

  • Keep your apps up to date
  • Clean up background apps (clicking the menu button twice (in the bottom right of all the screens) and click “CLEAR ALL”)
  • Turn on Battery Saver Mode
  • Turn the brightness down
  • Check the charging cable – a faulty charging cable can cause the charging unit to malfunction. Please ensure the cable is in good condition and change it if necessary
  • Do not leave your smartphone on the dashboard in your car, or by the window with direct sunlight
  1. How would I know if my smartphone has a swollen battery?

Open the back cover once in a while, and if the battery looks puffy or the centre feels soft, it is likely to be swollen.

Once swollen, the battery should not be used. Please take it out from the smartphone carefully (let it cool off if it is warm to the touch) and properly dispose of it.

Phone battery side

  1. Where can I find the terms of use of the smartphone?

Please see https://www.yes.my/tnc/general-tnc

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