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First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU Yes LTE Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Campaign / Promotion

  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Prepaid Kasi Up LTE SIM Bundle Plan
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About Yes
  • General FAQ
  • Yes ID, Yes Number & Password
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • Yes Online Portals
Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • About Charging and Using Yes Smartphone
  • Warranty and Replacement
Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • Yes International Direct Dial (IDD) Service
YesCare
  • YesCare
Yes Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

MCMC Anti Scam

  • MCMC Anti Scam
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  • Yes Devices

About Charging and Using Yes Smartphone

  1. How do I charge my Yes smartphone?
    Yes smartphones use Lithium-ion batteries.  To extend your battery’s performance, we recommend the following:
    • Use the original charger and charging cable provided with your smartphone
    • Do not leave your smartphone charging for long periods of time
    • Do not use your smartphone while charging.
  1. Why do smartphones heat up?
    Smartphones could heat up due to several factors, including the following:

    – Long-running videos or anything that keeps your screen on for long periods of time such as video conference (Google Meet, Zoom, etc.) or gaming.
    – Multiple active apps running in the background (Tip: on the YES smartphone, you can remove background apps simply by clicking the menu button twice (in the bottom right of all the screens) and click “CLEAR ALL”)

  1. What is a normal operating temperature for a smartphone?
    Our fingertips are a pretty good judge – if you feel the device is warm or hot to the touch, it is time to let our smartphone (and ourselves) catch a break.
  1. What should I do if my smartphone is hot?
    If your smartphone is warm to the touch, please ensure there is sufficient airflow around it.  We also suggest the following:
    • Keep your apps up to date
    • Clean up background apps (clicking the menu button twice (in the bottom right of all the screens) and click “CLEAR ALL”)
    • Turn on Battery Saver Mode
    • Turn the brightness down
    • Check the charging cable – a faulty charging cable can cause the charging unit to malfunction. Please ensure the cable is in good condition and change it if necessary
    • Do not leave your smartphone on the dashboard in your car, or by the window with direct sunlight
  1. How would I know if my smartphone has a swollen battery?
    Open the back cover once in a while, and if the battery looks puffy or the center feels soft, it is likely to be swollen.Once swollen, the battery should not be used. Please take it out from the smartphone carefully (let it cool off if it is warm to the touch) and properly dispose of it.
  2. Where can I find the terms of use of the smartphone?
    Please see https://www.yes.my/tnc/general-tnc

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