- When can I expect the delivery of my orders?
Delivery of Products will be fulfilled within five (5) Business Days of successful clearance of your payment for the purchase of the Products.
- How can I track my orders?
You can track the status of your order by following these steps:
- Visit https://site.yes.my/trackorder
- Key in the “Order Number”
- Click “submit”
- What time will my item(s) be delivered?
The Products will be delivered to you on Business Days between 9am and 6pm or between 9am and 1pm on Saturdays.
- Can I have my item(s) delivered to an address other than my home address?
Kindly ensure you key in the right delivery address before proceed to checkout.
- Can I change/update my delivery address after my order is confirmed?
No, you are not allowed to change/update your delivery address once we confirm your product purchase via email.
- What if I am not present on the scheduled delivery date?
In the event that you are not present at the delivery address on the scheduled delivery date, you will receive a notification from the delivery agent. You are required to contact the delivery agent (whose information will be listed in the notification) to arrange for the re-delivery or to collect your purchase at the nearest courier company branch within a period of five (5) days from the date of the unsuccessful delivery.
- What will happen to the product(s) if I am not able to collect them within five (5) days?
Your purchase will be returned to us by our delivery agent. In such instances, please contact YES Care via email (firstname.lastname@example.org) to arrange for collection or re-delivery. YES Care operates between 8am and 11pm daily (inclusive of weekends and Public Holidays). Please take note that additional delivery charges may apply in the event of any re-delivery.
- What happens if my delivery goes missing, is damaged or contains the wrong product(s)?
If you experience any problem with your delivery, including missing, damage or delivery of a wrong product, please email email@example.com. YES Care operates between 8am and 11pm daily (inclusive of weekends and Public Holidays)
- Can you ship my ordered item(s) outside of Malaysia?
No, your delivery address must be within Malaysia. We do not do international shipping.
- What is your return policy?
We do not accept returns for any purchases. Therefore, please verify your purchase immediately on receiving the Products from the delivery agent
- Am I eligible for a refund if I am not satisfied with my product(s)?
All sales are non-refundable.
- How do I request for a replacement if I received the wrong product(s)?
Return of products are not allowed. You are required to verify your order upon receiving your items from the delivery agent.