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First to 5G

  • First To 5G Campaign
  • YES Postpaid FT5G Plan
  • YES Prepaid FT5G Plan
  • YES FT5G Discover SIM Pack Programme
  • YES FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Kasi Up Prepaid Tourist Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU YES 4G LTE Prepaid Plan
  • YES 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Prihatin Special 30GB RM20
    • YES Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
    • Reload
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Campaign / Promotion

  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej YES Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej YES Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
YES Kasi Up Shopee Promotion
  • YES Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About YES
  • General FAQ
  • YES ID, YES Number & Password
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • YES Online Portals
YES Devices
  • YES Zoom LTE
  • Warranty and Replacement
  • YES Huddle XS LTE
  • Getting Started FAQ – Configuring Your YES Device
  • Getting Started FAQ – Change Your Password
  • About Charging and Using YES Smartphone
Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • YES International Direct Dial (IDD) Service
YesCare
  • YesCare
YES Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • YES Databack x Shopee Voucher Promotion

Switch to YES

  • YES Mobile Number Portability

Refer and Earn

  • Refer and Earn

MCMC Anti Scam

  • MCMC Anti Scam
  • Home
  • Docs
  • Frequently Asked Questions
  • General
  • YES Online Store

Shipping and Delivery

  1. When can I expect the delivery of my orders?
    Delivery of Products will be fulfilled within five (5) Business Days of successful clearance of your payment for the purchase of the Products.
  2. How can I track my orders?
    You can track the status of your order by following these steps:

    • Visit https://site.yes.my/trackorder
    • Key in the “Order Number” 
    • Click “submit”
  3. What time will my item(s) be delivered?
    The Products will be delivered to you on Business Days between 9am and 6pm or between 9am and 1pm on Saturdays.
  4. Can I have my item(s) delivered to an address other than my home address?
    Kindly ensure you key in the right delivery address before proceed to checkout.
  5. Can I change/update my delivery address after my order is confirmed?
    No, you are not allowed to change/update your delivery address once we confirm your product purchase via email.
  6. What if I am not present on the scheduled delivery date?
    In the event that you are not present at the delivery address on the scheduled delivery date, you will receive a notification from the delivery agent. You are required to contact the delivery agent (whose information will be listed in the notification) to arrange for the re-delivery or to collect your purchase at the nearest courier company branch within a period of five (5) days from the date of the unsuccessful delivery.
  7. What will happen to the product(s) if I am not able to collect them within five (5) days? 
    Your purchase will be returned to us by our delivery agent. In such instances, please contact YES Care via email (yescare@yes.my) to arrange for collection or re-delivery. YES Care operates between 8am and 11pm daily (inclusive of weekends and Public Holidays). Please take note that additional delivery charges may apply in the event of any re-delivery.
  8. What happens if my delivery goes missing, is damaged or contains the wrong product(s)? 
    If you experience any problem with your delivery, including missing, damage or delivery of a wrong product, please email yescare@yes.my. YES Care operates between 8am and 11pm daily (inclusive of weekends and Public Holidays)
  9. Can you ship my ordered item(s) outside of Malaysia?
    No, your delivery address must be within Malaysia. We do not do international shipping.
  10. What is your return policy?
    We do not accept returns for any purchases. Therefore, please verify your purchase immediately on receiving the Products from the delivery agent
  11. Am I eligible for a refund if I am not satisfied with my product(s)?
    All sales are non-refundable.
  12. How do I request for a replacement if I received the wrong product(s)?
    Return of products are not allowed. You are required to verify your order upon receiving your items from the delivery agent.

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