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Yes | First to 5G
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      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
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      • Yes 5G Wireless Broadband
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      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • Quick Options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
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      • 5G Wireless Broadband
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      • Yes 5G Wireless Broadband
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      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Promo/Campaign
      • Yes eSIM
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  • Yes 5G Gaming
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    • LOCATE us
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      Location of the Yes Roadshow.

    • ... Email us
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      • tools & services
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      • ... Store Locator
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      • Yes Biz Wireless Fibre 5G
      • Yes DIA
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      • Yes Dedicated Leased Line
      • Yes 4G VPN
      • Voice Communication
      • Yes SIPconnect
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    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
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    • most asked questions
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      Switch to Yes

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First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Yes FT5G Discover SIM Pack Programme
  • Change of Plan from 4G to Yes Power 35 Postpaid and Yes Prepaid FT5G Service Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes 5G Wireless Broadband

  • Yes 5G Wireless Broadband Gateway Postpaid Service Plan
  • Yes 5G Wireless Broadband Flexi Postpaid Service Plan

Plans

  • Postpaid Plan
    • Kasi Up Postpaid Service Plan
    • Kasi Up Postpaid Six (6) months of FREE Internet Programme
    • Postpaid Data Add-On
      • Infinite Postpaid Hotspot Add-On
      • Postpaid Data Add-On and Konfem Turbo
      • Postpaid Hotspot Add-On
  • Prepaid Plan
    • Yes Travellers SIM Prepaid Plan
    • Kasi Up Prepaid LTE SIM Plan
    • OKU Yes LTE Prepaid Plan
    • Yes 4G LTE Prepaid Starter Pack
    • Prepaid Data Add-On
      • Reload
      • Prihatin Special 30GB RM20
      • Yes Prihatin Special Unlimited RM15
      • Prepaid Data Add-On
      • Prepaid Hotspot Add-On
      • Prepaid Voice Call Minutes Add-On
      • Kasi Up Unlimited and Kasi Up Turbo 5GB
  • Broadband
    • Broadband Warranty & Replacement
    • Broadband On The Go
    • Broadband Home (Yes 4G LTE ZOOM)

Campaign / Promotion

  • Insentif Pascabayar RAHMAH Penjawat Awam (Civil Servant)
  • Pakej Yes 5G RAHMAH
  • Insentif Pascabayar RAHMAH Pengamal Media (Media Practitioners)
  • Yes Infinite Basic Postpaid Service Plan Merdeka Promotion
  • Yes Power 35 Discover Postpaid Service Plan Campaign
  • Yes x Nothing Phone (2) Postpaid Service Plans Promotion
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
  • Yes Shopee Promotion
    • Yes Infinite Discover Postpaid Service Plan Promotion
    • Prepaid Kasi Up LTE SIM Bundle Plan
    • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

  • About Yes
    • General FAQ
    • Yes ID, Yes Number & Password
  • Bill & Reload Channels
    • AutoPay
    • Banking Channels – JomPAY
    • Internet Banking
    • Over the Counter
    • e-Wallet
    • Yes Online Portals
  • Yes Devices
    • Yes 5G Infinite Gateway
    • Yes Huddle XS LTE
    • Yes Zoom LTE
    • About Charging and Using Yes Smartphone
    • Warranty and Replacement
  • Roaming & IDD
    • International Roaming Service (Postpaid)
    • Data Roaming
    • Yes International Direct Dial (IDD) Service
  • YesCare
    • YesCare
  • Yes Online Store
    • Shipping and Delivery
    • Purchases

How To Activate SIM

  • How To Activate SIM

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Yes Wireless Fibre Service Plan
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Jaringan Prihatin
    • General
    • Eligibility
    • Registration and Redemption
    • Switching Plans & Providers
    • Deregistration or Termination of the Jaringan Prihatin Subsidy
    • Yes Jaringan Prihatin Service Plan
    • Yes Prihatin x Shopee Cashback Rewards
    • Yes Jaringan Prihatin Postpaid Service Plan

Reference Access Offer (RAO)

  • YTLC Reference Access Offer (RAO)

Blocking of SMS Content that consists of URL Link, Personal Details, Phone Numbers or Others

  • Blocking of SMS Content that consist of URL Link, Personal Details, Phone Numbers or Others

Yes eSIM

  • Yes eSIM
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  • Yes eSIM

Yes eSIM

  1. What is Yes eSIM?
    Yes eSIM is a digital and embedded SIM that allows you to activate a Yes mobile plan without having to use a physical SIM card to connect to the Yes network (for calls, SMS and data usage). With Yes eSIM, you can quickly and easily get a new mobile plan and/ or transfer an existing Yes mobile plan from one phone to another, activate Yes eSIM anytime, anywhere.
  2. Where can I get Yes eSIM?
    Yes eSIM is available via Yes Online Store (YOS), MyYes App, Yes Stores and Yes Authorised Dealers.
  3. Do I have to pay for the Yes eSIM?
    There are no charges on Yes eSIM for newly registered and new Port in (MNP) customer. For Yes eSIM replacement, usual SIM replacement charges will apply.
  4. How do I activate my Yes eSIM?
    You may activate your Yes eSIM using MyYes App. Please follow the on-screen steps.
  5. Do I have to sign up to any specific Yes mobile plan in order to use Yes eSIM?
    Yes, you may sign up to any Yes Prepaid and Postpaid mobile plans using a Yes eSIM as long as your device is eSIM supported. Yes eSIM does not support any broadband devices.
  6. Why do I need to install the Yes eSIM profile on my device?
    The Yes eSIM profile allows customers device to connect to the Yes network to enjoy the Yes services via the eSIM supported device
  7. What are the devices supported by Yes eSIM?
    To use Yes eSIM, you need to have an eSIM supported device. Please refer to eSIM supported devices for more information.
  8. Can I change my existing physical SIM card to a Yes eSIM, and vice versa?
    Yes you may. The usual replacement SIM charges will apply.
  9. What happens to my Yes mobile plan if I remove my Yes eSIM profile?
    If you remove/delete your Yes eSIM profile, your Yes mobile plan is still valid and is not affected. To continue using the Yes network and services, please reinstall the Yes eSIM profile via MyYes App.
  10. What should I do if my device activated with Yes eSIM is lost or stolen?
    You will need to lodge a police report and email to yescare@yes.my and request for temporary suspension of mobile line to prevent unauthorised usage. Once you have a new eSIM-supported device, you can request for Yes eSIM replacement.
  11. What should I do if my Yes eSIM profile fails to be installed?
    Kindly ensure that the device has internet connection throughout the process. You may attempt to install again the Yes eSIM profile via MyYes app. Please also ensure that your account is in active status (not suspended or barred).
  12. Can I switch my Yes eSIM profile to another eSIM-supported device?
    Yes, you need to delete your Yes eSIM profile from the current device and reinstall the Yes eSIM profile in the new eSIM-supported device. Most devices support only one (1) active Yes eSIM profile at any time.
  13. Can I install the same Yes eSIM profile on multiple devices?
    No, you cannot install the same Yes eSIM profile on multiple devices. Most devices support only one (1) active Yes eSIM profile at any time.
  14. I have accidentally removed my Yes eSIM profile/reset my phone. Can I restore my Yes eSIM profile?
    Yes, you can always install your Yes eSIM profile again via MyYes app.
  15. I accidentally deleted my Yes eSIM profile. Will it affect my personal or supplementary lines registered under me?
    No, this will not affect your personal or supplementary lines. You will just need to reinstall your Yes eSIM profile in any eSIM-supported device.
  16. What should I do if I want to sell or pass on my device with Yes eSIM?
    You should delete your Yes eSIM profile from the device. If it’s not deleted, any future usage incurred will still be billed to your account.
  17. Can I add multiple Yes eSIM profile into my eSIM supported device?
    Multiple eSIM profiles can be installed in your eSIM supported device. However, most devices support only one (1) active Yes eSIM profile at a time.
  18. I did not receive any email on Yes eSIM barcode for activation, what do I need to do?
    You may contact our YesCare via email yescare@yes.my.
  19. Will my Yes mobile plan services be interrupted after I installed the eSIM profile?
    No, there will not be any interruptions to your Yes mobile plan services.
  20. Can Yes eSIM be used for roaming or IDD?
    Yes, it works the same as roaming or IDD with a physical SIM. Please visit yes.my/roaming/ for more information.
  21. Will my contacts be transferred to my eSIM when I move from a physical SIM?
    No, you would need to do a backup and transfer your contacts to your device before switching to Yes eSIM.
  22. Does Yes eSIM have a valid mobile number?
    Yes, a valid Yes mobile number will be assigned.
  23. Will I be tied to a contract if I activate the Yes eSIM?
    Yes eSIM is not tied to any contract. However the contract will be depending on the Yes mobile plan that you subscribed to.
  24. Can my supplementary line use the Yes eSIM?
    Yes as long as you’re supplementary line is using an eSIM supported devices.
  25. Do I need an internet connection to activate my Yes eSIM and install the Yes eSIM profile?
    Yes, you will need an internet connection.
  26. Does Yes eSIM affect internet speed?
    No. Yes eSIM will not affect your internet speed.
  27. Can I change my mobile plan from physical SIM to eSIM? Is there any cost for the change of SIM? How fast is the change of SIM?
    Yes, you can change from Yes physical SIM to eSIM. You can do so via MyYes app, Yes Stores or Yes Authorised Dealers by choosing SIM replacement. The usual SIM replacement charges will apply.
  28. Does Yes eSIM drain battery in your device?
    No, the Yes eSIM itself does not drain the battery of your device.
  29. My device is not eSIM supported device, and I have bought the Yes eSIM. What should I do?
    You may perform replacement SIM from Yes eSIM to physical SIM. The usual SIM replacement charges will apply.
  30. I have successfully installed the Yes eSIM profile device but still unable to connect to Yes network, what should I do?
    Ensure the availability of Yes 5G/4G coverage in your area and eSIM is turned on in your phone setting. If the problem still persists, please contact YesCare via email yescare@yes.my.

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