Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme

  1. What is Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme?
    The Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme (“Programme”) is a time limited device and postpaid plan bundle promotion where an eligible subscriber subscribes to a Yes Infinite Plus (Foodpanda) Postpaid Service Plan launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”) in collaboration with Foodpanda Malaysia Sdn. Bhd. (“Foodpanda. *Terms and conditions apply.
  2. Where can I purchase the Yes Infinite Plus (Foodpanda) Postpaid Service Plan?
    You can purchase any of Yes Infinite Plus (Foodpanda) Postpaid Service Plan at Yes Online Store.
  3. What are the service offerings under Yes Infinite Plus (Foodpanda) Postpaid Service Plan?
    For more information on the service and rate offerings, kindly refer to below;

    Plan Name Infinite Plus Standard_Y_FP
    Monthly Commitment Fee RM88
    (+ RM5.28 SST)
    Data (5G/4G) Unlimited
    Contract 36 months from the date of activation of SIM Card
    On-Net Service of domestic voice calls Unlimited
    Off-Net Service of domestic voice calls Unlimited
    On-Net Service of domestic SMS Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS
    Hotspot (5G/4G) 50GB
    Device Type Nokia X20 5G
    Device Price RM1399
    Plan Advance Payment RM68
    (RM72.08 with SST)
    (Rebated in 1st month)
    *(RM20 discount on monthly commitment fees
    for 36 bill cycles (36 months contract)
    Device Upfront Payment –
    Total Payment Upon Registration RM68
    Total Payment Upon Registration
    (With SST)    		 RM72.08
    Remarks (i) Open to all Malaysian Only (Mykad and My Tentera
    (ii) Discount of RM20 on monthly commitment fees
    for 36 bill cycles (36 months contract)

    *RM20 Discount for 36 months contract period of Monthly Commitment Fee from the date of service activation only.

  1. Is there any contract period if I subscribe to Yes Infinite Plus (Foodpanda) Postpaid Service Plan?
    Yes, a contract period of 36 months will apply commencing from the date of activation of the SIM Card.
  2. What is the minimum age requirement to subscribe to the Yes Infinite Plus (Foodpanda) Postpaid Plan?
    You must be 18 years of age and above before you can subscribe to any of the Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme.
  3. As a foreigner, can I subscribe to any of the Yes Infinite Plus (Foodpanda) Postpaid Service Plan?
    Yes, you can subscribe to any of our Yes Infinite Plus (Foodpanda) Postpaid Service Plan. However, there will be a deposit of RM200 which is applicable for each rate offerings under the Yes Infinite Plus (Foodpanda) Postpaid Service Plan and payable upon registration.
  4. What happens if I do not fully utilise my Hotspot Data Capacity Allocation?
    At the expiry of each Billing Cycle, any balance unutilised Internet data in the Data Capacity Allocation in a particular Billing Cycle will not be carried forward to the succeeding Billing Cycle.
  5. What happens if I fully utilise the Hotspot Data Capacity Allocation during any Billing Cycle?
    To continue enjoying the Internet service at a faster speed, you may purchase Postpaid Hotspot Add-Ons through the MyYes app.
  6. I have received my 5G-enabled SIM Card, how do I activate my SIM card?
    Please refer to how to activate SIM for more information.
  7. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    Upon receiving the SIM Card for Yes Infinite Plus (Foodpanda) Postpaid Service Plan, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Failing to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  8. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at https://www.yes.my/roaming for more details.
  9. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Services, as such, charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at https://www.yes.my/roaming for more details.
  10. Can I keep my existing other telco mobile number on a Yes Infinite Plus (Foodpanda) Postpaid Service Plan?
    Yes, you can port your existing mobile number into your Yes Infinite Plus (Foodpanda) Postpaid Service Plan after activation of the 5G-enabled SIM Card. Please refer https://www.yes.my/keep-your-number/ for more information.
  11. Do I need to continue with payment of the Commitment Fee if my Yes Infinite Plus (Foodpanda) Postpaid Service Plan account is barred during the contract period?
    Yes, notwithstanding the suspension of your Yes Infinite Plus (Foodpanda) Postpaid Service Plan account, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  12. I just signed up for a Yes Infinite Plus (Foodpanda) Postpaid Service Plan and already made a payment before, why do I immediately have an outstanding bill on my MyYes account?
    The initial payment that you made when you signed up for a Yes Infinite Plus (Foodpanda) plan is a one-time charge that will be rebated in your first bill cycle. However, your bill cycle only start once you have gone through the SIM activation process. If your account activation is done within the bill cycle, your bill will be pro-rated.
  13. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  14. Upon expiry of the Discount Period for Monthly Commitment Fee waiver, can I apply for any further extension so that I can continue to enjoy the Discount Monthly Commitment Fee?
    The Monthly Commitment Fee Discount is only for the fixed period of time. Unfortunately, no further extension on Discount of the Monthly Commitment Fee will be granted beyond the period specified. *Terms and conditions apply.
  15. Can I change my existing Yes Service Plan to Yes Infinite Plus (Foodpanda) Postpaid Service Plan?
    No, Yes Infinite Plus (Foodpanda) Postpaid Service Plan is only for new sign-up customer. *Terms and conditions apply.
  16. Can I upgrade my Yes Infinite Plus (Foodpanda) Postpaid Service Plan within the contract period?
    Not at the moment. Unfortunately, no plan upgrade or conversion of your Yes Infinite Plus (Foodpanda) Postpaid Service Plan is allowed during the contract period.
  17. Can I downgrade my Yes Infinite Plus (Foodpanda) Postpaid Service Plan within the contract period?
    Not at the moment.
  18. Will there be any charges imposed if I terminate my Yes Infinite Plus (Foodpanda) Postpaid Service Plan before the end of the Contract Period?
    Yes, you shall be subjected to Early Termination Charges (ETC) for the remainder of the Contract Period from the termination date.
  19. Where can I get more information about the smartphone such as specification, repairs, replacements and warranties?
    You may refer to the manufacturer’s official website or contact their customer service for more information.
  20. I have not received my device, whom shall I contact?
    You may check your order status at https://site.yes.my/trackorderor you can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  21. My parcel is damaged, whom shall I contact?
    You can contact yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  22. What if I have any other questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Huawei AppGallery or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes customer advocate directly.