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First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU Yes LTE Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
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  • General

Campaign / Promotion

  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Prepaid Kasi Up LTE SIM Bundle Plan
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About Yes
  • General FAQ
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Bill & Reload Channels
  • AutoPay
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Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
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Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • Yes International Direct Dial (IDD) Service
YesCare
  • YesCare
Yes Online Store
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How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

MCMC Anti Scam

  • MCMC Anti Scam
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  • Frequently Asked Questions
  • Campaign / Promotion

YES x Frog Free SIM

  1. What is the YES x Frog Free SIM?The YES x Frog Free SIM is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“YES”). It is available only for the selected members determined by YTL Foundation. Terms and conditions apply.
  2. How do I know that I am eligible for this programme?YTL Foundation will notify you if you are eligible to participate for this programme. Please visit www.yes.my for registration. In addition, you must not have more than five prepaid service accounts with YES.
  3. Where can I apply for this programme?You can apply for the YES x Frog Free SIM through the YES Online Store.
  4. How many YES x Frog Free SIM Card(s) (“SIM Card”) can I apply for?Each eligible subscriber can only apply for one SIM Card.
  5. I have successfully applied for a free SIM Card and received my confirmation email, how do I know when I will receive it?You should receive your delivery tracking number with your successful application email. To check your delivery status, go to www.yes.my/TrackOrder and enter your delivery tracking number.
  6. I have received my free SIM Card, how do I activate it to start using my free data right away?To activate your SIM Card:
    For New User
    (i) Download the MyYES app
    (ii) On the login page, press “New User”
    (iii) Press “Activate SIM” button and follow the self-activation steps on the screen
    (iv) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.
     

    For Existing User
    (i) Login to the MyYES app
    (ii) Go to Quick Access, press “Activate SIM” button and follow the self-activation steps on the screen
    (iii) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

  7. Am I allowed to choose a YES Mobile Number when I apply for the SIM Card?Not at this point in time. A YES Mobile Number will be assigned to each SIM Card upon activation.
  8. What happens if my YES x Frog Free SIM account becomes inactive?You will still be able to receive calls & SMS, access your contacts and make emergency calls. However, you will not be able to make any other calls, send SMS or surf the internet. Kindly purchase a YES Reload for your YES x Frog Free SIM. The minimum purchase of a Yes Reload is RM5 which has a Validity Period of ten (10) days.
  9. Does the free data have an expiry date?Yes, a total of 120GB data with 10GB data allocated for each Service Cycle (“Data Allocation”) for twelve (12) Service Cycles. A Service Cycle commences on the activation date of The YES x Frog Free SIM for a period of thirty (30) calendar days thereafter. Each Data Allocation shall be valid for use during the relevant Service Cycle. Any unutilised Data Allocation from the preceding Service Cycle will be forfeited and will not be transferred to the succeeding Service Cycle.
  10. How will I know whether I have received my free data upon activation of my YES x Frog Free SIM Card?Login to MyYes app and the data should be reflected on your home screen.
  11. Can I purchase other Prepaid Data Add-Ons before my account expires?Yes, you can. For more information on the Prepaid Data Add-on, please check out our Prepaid FAQ.
  12. Will there be any charges imposed when I call other YES numbers?There will be no charges imposed when you call YES numbers from your YES SIM. However, charges will be imposed on all international (IDD) calls and SMS in accordance with the voice calls and SMS rates as more specially published in www.yes.my/roaming.
  13. Will there be any charges imposed when I call other networks?Yes, all domestic calls to other networks are subjected to a standard rate. Please refer to the table below:-
    Type of Off Net Services Rates (RM) Charging Block
    (in seconds)
    Voice Calls RM 0.09/minute 30
    SMS RM 0.09/SMS –
  14. Will there be any charges imposed on IDD Service?Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @ www.yes.my/roaming.
  15. What if I have more questions not addressed in this FAQ?You can send your questions to yescare@yes.my.
    Alternatively you can download MyYes app from Android Play Store or Apple App Store to chat with our Chatbot Sofia or our YES customer advocates, or to submit your questions via MyYes app.

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