YES FT5G ePemula Service Plan

  1. What does YES FT5G ePemula Service Plan consists of?
    YES FT5G ePemula Service Plan consist of:
    (i) FREE One (1) YES 5G-enabled Prepaid SIM Card with a pre-assigned YES Mobile Number;
    (ii) FREE 40GB LTE Data with an account validity period of thirty (30) days from the date of service activation (“Account Validity Period”); and
    (iii) Basic Internet speed of 128kbps for the remaining duration of the Account Validity Period upon full utilisation of the FREE 40GB LTE Data.
    (hereinafter shall be collectively referred to as the “YES FT5G ePemula Service Plan”)
  2. Who is entitled to subscribe to the YES FT5G ePemula Service Plan?
    An individual who is:
    a) a Malaysian citizen between the ages of 18 to 20 years at the time of subscription to the YES FT5G ePemula Service Plan;
    b) a full-time student enrolled in courses equivalent to diploma or SKM4 or tertiary education in a university or university college respectively and regulated by the Universities and Universities Colleges Act 1971 (Act 30) or private higher education institution regulated by the Private Higher Educational Institutions Act 1996; and
    c) who is registered with and verified by Shopee as being eligible for the YES FT5G ePemula Service Plan.
    (hereinafter collectively referred to as an “Eligible Subscriber”).
  3. As an Eligible Subscriber, how can I redeem the YES FT5G ePemula Service Plan?
    You may redeem YES FT5G ePemula Service Plan by using the RM 50 ePemula YES Shopee Voucher allocated in your Shopee account.
  4. Is there any payment to be made during redemption of YES FT5G ePemula Service Plan with RM 50 ePemula YES Shopee Voucher?
    No, there is no payment to be made during redemption of YES FT5G ePemula Service Plan with RM 50 ePemula YES Shopee Voucher.
  5. Can an Eligible Subscriber purchase the YES FT5G ePemula Service Plan without using the RM 50 ePemula YES Shopee Voucher?
    An Eligible Subscriber may purchase YES FT5G ePemula Service Plan if he/she chooses not to redeem the YES FT5G ePemula Service Plan with RM 50 ePemula YES Shopee Voucher.
  6. Can an Eligible Subscriber purchase the YES FT5G ePemula Service Plan if he/she is not entitled to the RM 50 ePemula YES Shopee Voucher?
    Yes, an Eligible Subscriber may purchase YES FT5G ePemula Service Plan.
  7. What is YES FT5G ePemula Service Plan period?
    The YES FT5G ePemula Service Plan period is from 12.00 a.m. on 13 April 2022 to 11.59 p.m. on 1 June 2022 (“Programme Period”).
  8. If an Eligible Subscriber cancels the redeemed YES FT5G ePemula Service Plan with RM50 ePemula YES Shopee Voucher, can he/she at any time thereafter during Programme Period redeem YES FT5G ePemula Service Plan again with RM50 ePemula YES Shopee Voucher?
    Once an Eligible Subscriber cancels the redeemed YES FT5G ePemula Service Plan, the RM50 ePemula YES Shopee Voucher will automatically be deemed invalid. However, such Eligible Subscribers may contact Shopee to request for a new RM50 ePemula YES Shopee Voucher subject to Shopee’s sole discretion.

    The RM50 ePemula YES Shopee Voucher is non-transferable, non-refundable and cannot be converted to cash.

  9. 9.What happens if an Eligible Subscriber fails to redeem YES FT5G ePemula Service Plan with the RM50 ePemula Shopee Voucher before 11.59 p.m. on 1 June 2022 (“Expiry Date”)?
    All YES FT5G ePemula Service Plan shall be redeemed by the Expiry Date, failing which any unredeemed RM 50 ePemula Shopee Voucher will automatically lapse and shall not be replaced.

    For purposes of clarity, no refund will be provided for any failure to redeem the RM50 ePemula Shopee Voucher on or by the date mentioned hereinabove.

  10. As an Eligible Subscriber, how do I claim the YES ePemula Shopee Voucher?
    If you are an Eligible Subscriber, a RM50 ePemula YES Shopee Voucher will be credited to your Shopee account under “My Vouchers” tab within a day after the approval of the ePemula programme application.

    Please follow the steps stated below to redeem YES FT5G ePemula Service Plan:
    Step 1: Go to Shopee YES Official Store;
    Step 2: Choose YES FT5G ePemula Service Plan (40GB/30 Days Validity) Product;
    Step 3: Click “Buy Now” button;
    Step 4: Upon Checkout, click “Shopee Voucher” option and select the RM50 ePemula YES Shopee Voucher; and
    Step 5: Once you have selected RM50 ePemula YES Shopee Voucher, select on relevant payment method and proceed with payment.

    Click here to find out more about how you can claim the RM50 ePemula YES Shopee Voucher for YES FT5G ePemula Service Plan.

  11. Is there any specific period to activate YES FT5G ePemula Service Plan?
    An Eligible Subscriber shall activate the YES FT5G ePemula Service Plan via YES self-registration application (“eKYC”) within a period of thirty (30) days from date of issuance of SIM Card, failing which the SIM Card can no longer be activated and no replacement SIM Card will be provided.
  12. How will I know whether I have received the 40GB data upon activation of my YES FT5G ePemula Service Plan?
    The information will be displayed on your home screen once you log onto the MyYes app.
  13. Will I be able to use 5G services if I am on a 4G smartphone?
    No, you will not be able to use 5G services if you are using a 4G smartphone. For more information regarding the 5G services, you may refer to FAQ under the First To 5G Campaign.
  14. Can I purchase other Prepaid Data Add-Ons before my account expires?
    Yes, you can. For more information on the Prepaid Data Add-on, please refer to our Prepaid FAQ.
  15. What happens if my YES FT5G ePemula Service Plan account becomes inactive?
    You will still be able to receive calls and SMS, access your contacts and make emergency calls. However, you will not be able to make any calls, send SMS or surf the internet. To do so, you will need purchase a YES Reload for YES FT5G ePemula Service Plan. The minimum purchase of YES Reload is RM5.For more information, please refer to YES Reload Terms and Conditions available at YES Reload Terms and Conditions.
  16. Will there be any charges imposed when I call other YES mobile numbers?
    There will be no charges imposed for domestic calls from a YES mobile number to another YES mobile number. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at www.yes.my/roaming.
  17. Will there be any charges imposed when I call other networks?
    Yes, standard rates will apply. Please refer to the table below:-

    Type of Off Net Services

    		 Rates (RM) Charging Block
    (in seconds)

    Voice Calls

    		 RM 0.09 / minute

    30
    SMS RM 0.09/SMS

    –
  18. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @ www.yes.my/roaming.
  19. Can I keep my existing mobile number on YES FT5G ePemula Service Plan?
    Yes, you can port your existing mobile number to YES FT5G ePemula Service Plan after your SIM Card has been activated. Please refer https://www.yes.my/keep-your-number/for more information.
  20. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from Android Play Store, Huawei AppGallery or Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and YES customer advocate directly.