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      • Yes Zoom 70GB
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      • Yes Huddle XS 50GB
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      • Yes 5G Wireless Broadband
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      • Yes Zoom 70GB
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      • quick options

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      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
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  • Promo/Campaign
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      • Yes SIPconnect
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  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
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      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
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    • most asked questions
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      Switch to Yes

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First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Yes FT5G Discover SIM Pack Programme
  • Change of Plan from 4G to Yes Power 35 Postpaid and Yes Prepaid FT5G Service Plan

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes 5G Wireless Broadband

  • Yes 5G Wireless Broadband Gateway Postpaid Service Plan
  • Yes 5G Wireless Broadband Flexi Postpaid Service Plan

Plans

  • Postpaid Plan
    • Kasi Up Postpaid Service Plan
    • Kasi Up Postpaid Six (6) months of FREE Internet Programme
    • Postpaid Data Add-On
      • Infinite Postpaid Hotspot Add-On
      • Postpaid Data Add-On and Konfem Turbo
      • Postpaid Hotspot Add-On
  • Prepaid Plan
    • Yes Travellers SIM Prepaid Plan
    • Kasi Up Prepaid LTE SIM Plan
    • OKU Yes LTE Prepaid Plan
    • Yes 4G LTE Prepaid Starter Pack
    • Prepaid Data Add-On
      • Reload
      • Prihatin Special 30GB RM20
      • Yes Prihatin Special Unlimited RM15
      • Prepaid Data Add-On
      • Prepaid Hotspot Add-On
      • Prepaid Voice Call Minutes Add-On
      • Kasi Up Unlimited and Kasi Up Turbo 5GB
  • Broadband
    • Broadband Warranty & Replacement
    • Broadband On The Go
    • Broadband Home (Yes 4G LTE ZOOM)

Campaign / Promotion

  • Insentif Pascabayar RAHMAH Penjawat Awam (Civil Servant)
  • Pakej Yes 5G RAHMAH
  • Insentif Pascabayar RAHMAH Pengamal Media (Media Practitioners)
  • Yes Infinite Basic Postpaid Service Plan Merdeka Promotion
  • Yes Power 35 Discover Postpaid Service Plan Campaign
  • Yes x Nothing Phone (2) Postpaid Service Plans Promotion
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
  • Yes Shopee Promotion
    • Yes Infinite Discover Postpaid Service Plan Promotion
    • Prepaid Kasi Up LTE SIM Bundle Plan
    • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

  • About Yes
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    • Yes ID, Yes Number & Password
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    • Warranty and Replacement
  • Roaming & IDD
    • International Roaming Service (Postpaid)
    • Data Roaming
    • Yes International Direct Dial (IDD) Service
  • YesCare
    • YesCare
  • Yes Online Store
    • Shipping and Delivery
    • Purchases

How To Activate SIM

  • How To Activate SIM

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Yes Wireless Fibre Service Plan
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Jaringan Prihatin
    • General
    • Eligibility
    • Registration and Redemption
    • Switching Plans & Providers
    • Deregistration or Termination of the Jaringan Prihatin Subsidy
    • Yes Jaringan Prihatin Service Plan
    • Yes Prihatin x Shopee Cashback Rewards
    • Yes Jaringan Prihatin Postpaid Service Plan

Reference Access Offer (RAO)

  • YTLC Reference Access Offer (RAO)

Blocking of SMS Content that consists of URL Link, Personal Details, Phone Numbers or Others

  • Blocking of SMS Content that consist of URL Link, Personal Details, Phone Numbers or Others

Yes eSIM

  • Yes eSIM
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Yes Infinite Basic Postpaid Service Plan Merdeka Promotion

  1. What is Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    This is a time-limited device and postpaid plan bundle promotion where an eligible subscriber subscribes to a Yes Infinite Basic Postpaid Service Plans Merdeka Promotion launched by Yes.
    You may refer to our Yes Infinite Basic Postpaid Service Plans Merdeka Promotion Terms and Conditions for more information.
  2. Where can I purchase the Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    You can purchase at Yes Online Store (www.yes.my), MyYes App, Yes Stores or Yes Authorised Dealers.
  3. What are the service offerings under Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    For more information on the service and rate offerings, kindly refer below;

    Plan Name Yes Infinite Basic_Nubia Neo 5G_18M
    Monthly Commitment Fee RM58
    (+ RM3.48 SST)
    Data (5G/4G) Unlimited
    Contract Period 18 Months
    On-Net Service of domestic voice calls Unlimited
    Off-Net Service of domestic voice calls Unlimited
    On-Net Service of domestic SMS Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS
    Hotspot (5G/4G) 20GB
    Device Type Nubia Neo 5G
    Device Price RM299
    Plan Advance Payment RM58 (RM61.48 inclusive SST)
    (rebated in 1st month)
    Device Upfront Payment –
    Total Payment Upon Registration RM357
    Total Payment Upon Registration (With SST) RM360.48
    Foreigner Deposit RM200
  1. Is there any contract period if I subscribe to Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    Yes. This promotion is on a 18 months contract.
  2. Can I use my existing mobile number of another telco with the Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information.
  3. What is the minimum age requirement to subscribe to the Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    You must be 18 years of age and above.
  4. I have received my 5G-enabled SIM Card. How do I activate my SIM card?
    Please refer to How to Activate SIM for more information.
  5. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    Upon receiving the SIM CardYes Infinite Basic Postpaid Service Plans Merdeka Promotion, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Failing to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  6. As a foreigner, can I subscribe to this Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    Yes, you can. A foreigner deposit of RM200 is chargeable.
  7. What happens if I do not fully utilise my hotspot data?
    At the expiry of each Billing Cycle, any balance of unutilised Internet data in the Data Capacity Allocation in a particular Billing Cycle will not be carried forward to the succeeding Billing Cycle.
  8. What happens if I fully utilise the hotspot data during any Billing Cycle?
    To continue enjoying the Internet service at a faster speed, you may purchase Postpaid Hotspot Add-Ons through MyYes
  9. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at yes.my/roamingfor more details.
  10. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Services. As such, charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at yes.my/roaming for more details.
  11. Do I need to continue with payment of the Commitment Fee if my Yes Infinite Basic Postpaid Service Plans Merdeka Promotion Service account is barred during the contract period?
    Notwithstanding the suspension of your Yes Infinite Basic Postpaid Service Plans Merdeka Promotion, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  12. I have just signed up for a Yes Infinite Basic Postpaid Service Plans Merdeka Promotion and already made a payment before. Why do I immediately have an outstanding bill on my MyYes account?
    The initial payment that you made when you signed up Yes Infinite Basic Postpaid Service Plans Merdeka Promotionis a one-time charge that will be rebated in your first bill cycle. However, your bill cycle only starts once you have gone through the SIM activation process. If your account activation is done within the bill cycle, your bill will be pro-rated.
  13. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  14. Can I change my existing Yes Service Plan to Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    Yes, you can visit any of our Yes Stores or Yes Authorised Dealers to do so or contact yescare@yes.my for more information.
  15. Can I upgrade my Yes Infinite Basic Postpaid Service Plans Merdeka Promotion within the contract period?
    Unfortunately, no plan upgrade or downgrade Yes Infinite Basic Postpaid Service Plans Merdeka Promotionis allowed during the contract period.
  16. Will there be any charges imposed if I terminate my Yes Infinite Basic Postpaid Service Plans Merdeka Promotion before the end of the Contract Period?
    Yes, if you are under contract period, you shall be subjected to Early Termination Charges (ETC) for the remainder of the Contract Period from the termination date.
  17. Where can I get more information about the smartphone such as specifications, repairs, replacements and warranty?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service. Please refer to ZTE Support Centre for more information.
  18. I have not received my device. Who shall I contact?
    You may check your order status at Track My Order or you can send your questions to yescare@yes.my. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
  19. My parcel is damaged, whom shall I contact?
    You can send Your questions to YesCare at yescare@yes.my. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
  20. What if I have any other questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.

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