Yes Infinite Basic Postpaid Service Plan Merdeka Promotion

  1. What is Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    This is a time-limited device and postpaid plan bundle promotion where an eligible subscriber subscribes to a Yes Infinite Basic Postpaid Service Plans Merdeka Promotion launched by Yes.
    You may refer to our Yes Infinite Basic Postpaid Service Plans Merdeka Promotion Terms and Conditions for more information.
  2. Where can I purchase the Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    You can purchase at Yes Online Store (www.yes.my), MyYes App, Yes Stores or Yes Authorised Dealers.
  3. What are the service offerings under Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    For more information on the service and rate offerings, kindly refer below;

    Plan Name Yes Infinite Basic_Nubia Neo 5G_18M
    Monthly Commitment Fee RM58
    (+ RM3.48 SST)
    Data (5G/4G) Unlimited
    Contract Period 18 Months
    On-Net Service of domestic voice calls Unlimited
    Off-Net Service of domestic voice calls Unlimited
    On-Net Service of domestic SMS Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS
    Hotspot (5G/4G) 20GB
    Device Type Nubia Neo 5G
    Device Price RM299
    Plan Advance Payment RM58 (RM61.48 inclusive SST)
    (rebated in 1st month)
    Device Upfront Payment –
    Total Payment Upon Registration RM357
    Total Payment Upon Registration (With SST) RM360.48
    Foreigner Deposit RM200
  1. Is there any contract period if I subscribe to Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    Yes. This promotion is on a 18 months contract.
  2. Can I use my existing mobile number of another telco with the Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information.
  3. What is the minimum age requirement to subscribe to the Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    You must be 18 years of age and above.
  4. I have received my 5G-enabled SIM Card. How do I activate my SIM card?
    Please refer to How to Activate SIM for more information.
  5. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    Upon receiving the SIM CardYes Infinite Basic Postpaid Service Plans Merdeka Promotion, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Failing to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  6. As a foreigner, can I subscribe to this Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    Yes, you can. A foreigner deposit of RM200 is chargeable.
  7. What happens if I do not fully utilise my hotspot data?
    At the expiry of each Billing Cycle, any balance of unutilised Internet data in the Data Capacity Allocation in a particular Billing Cycle will not be carried forward to the succeeding Billing Cycle.
  8. What happens if I fully utilise the hotspot data during any Billing Cycle?
    To continue enjoying the Internet service at a faster speed, you may purchase Postpaid Hotspot Add-Ons through MyYes
  9. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at yes.my/roamingfor more details.
  10. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Services. As such, charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at yes.my/roaming for more details.
  11. Do I need to continue with payment of the Commitment Fee if my Yes Infinite Basic Postpaid Service Plans Merdeka Promotion Service account is barred during the contract period?
    Notwithstanding the suspension of your Yes Infinite Basic Postpaid Service Plans Merdeka Promotion, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  12. I have just signed up for a Yes Infinite Basic Postpaid Service Plans Merdeka Promotion and already made a payment before. Why do I immediately have an outstanding bill on my MyYes account?
    The initial payment that you made when you signed up Yes Infinite Basic Postpaid Service Plans Merdeka Promotionis a one-time charge that will be rebated in your first bill cycle. However, your bill cycle only starts once you have gone through the SIM activation process. If your account activation is done within the bill cycle, your bill will be pro-rated.
  13. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  14. Can I change my existing Yes Service Plan to Yes Infinite Basic Postpaid Service Plans Merdeka Promotion?
    Yes, you can visit any of our Yes Stores or Yes Authorised Dealers to do so or contact yescare@yes.my for more information.
  15. Can I upgrade my Yes Infinite Basic Postpaid Service Plans Merdeka Promotion within the contract period?
    Unfortunately, no plan upgrade or downgrade Yes Infinite Basic Postpaid Service Plans Merdeka Promotionis allowed during the contract period.
  16. Will there be any charges imposed if I terminate my Yes Infinite Basic Postpaid Service Plans Merdeka Promotion before the end of the Contract Period?
    Yes, if you are under contract period, you shall be subjected to Early Termination Charges (ETC) for the remainder of the Contract Period from the termination date.
  17. Where can I get more information about the smartphone such as specifications, repairs, replacements and warranty?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service. Please refer to ZTE Support Centre for more information.
  18. I have not received my device. Who shall I contact?
    You may check your order status at Track My Order or you can send your questions to yescare@yes.my. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
  19. My parcel is damaged, whom shall I contact?
    You can send Your questions to YesCare at yescare@yes.my. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
  20. What if I have any other questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.