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First to 5G

  • First To 5G Campaign
  • YES Postpaid FT5G Plan
  • YES Prepaid FT5G Plan
  • YES FT5G Discover SIM Pack Programme
  • YES FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Kasi Up Prepaid Tourist Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU YES 4G LTE Prepaid Plan
  • YES 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Prihatin Special 30GB RM20
    • YES Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
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    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
    • Reload
Broadband
  • Broadband Warranty & Replacement
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Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
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  • General

Campaign / Promotion

  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej YES Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej YES Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
YES Kasi Up Shopee Promotion
  • YES Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About YES
  • General FAQ
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Bill & Reload Channels
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YES Devices
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  • International Roaming Service (Postpaid)
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  • YES International Direct Dial (IDD) Service
YesCare
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How To Activate SIM

  • How To Activate SIM

Enterprise

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  • YES DIA (Dedicated Internet Access)
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  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • YES Databack x Shopee Voucher Promotion

Switch to YES

  • YES Mobile Number Portability

Refer and Earn

  • Refer and Earn

MCMC Anti Scam

  • MCMC Anti Scam
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Reload

  1. How do I reload my YES account with a Reload Card?
    The Reload Card comes with a 16-digit activation code. Scratch the card to reveal the activation code.

    a) Via MyYes app:
    b) Via YES Express Payment Channel
    Enter YES Number e.g. 0181230000 > verify
    Select Service > Activate Reload Card and Convert To Add-On
    c) Via SMS:
    Type REL <space><YES Number><space><Activation Code> and send it to 018 330 1111 e.g. REL 0181230000 1234567890123456

    *Standard SMS charges apply to reloads via other telco operators.

     

  2. Is there an expiry date for the Reload Card?
    Yes, there is. The expiry date is printed on the Reload Card.
  3. What happens to my credit balance after I have made a new reload?
    Your new reload will be added on to your remaining credit balance. e.g. If you have a balance of RM 20 and you reload another RM 20, your new account balance would be RM 40.  
  4. How do I check my balance once the reload is done? Will I receive any notification?
    Yes, you will receive an SMS notification.

    To check your balance, download the MyYes app and log in with your credentials. If your reload is successful, you should be able to see that the reload amount has been credited into your current account balance.

    To check your YES Credit balance via SMS:
    Type BAL<space><yourYESmobilenumber> and send it to 018 330 1111

  5. Can I get a refund for the unused credit on my Reload Card?
    No, all Reload Cards are non-refundable. The same applies to the credit that has already been loaded into your YES account.
  6. If the activation code is invalid, how do I get help?
    You can email us at yescare@yes.my.
  7. Can I reload for another YES number using the Reload Card?
    Yes, you can. Simply go here and enter the YES ID/Phone Number/Account Number of the YES account that you wish to reload along with the activation code from your YES Reload card.
  8. Can I purchase Prepaid Data Add-ons using the Reload Cards?
    The YES Reload Cards are currently for reloading your YES Credit only. However, you can use your credit balance to purchase the Prepaid Data Add-ons at MyYes app.
  9. Can I use the Reload Card to reload via SMS?
    Yes, you can.

    To reload via SMS:
    REL<space><YES number><space><Activation Code> and send it to 018330111

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