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Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan

Updated as at: 15th May 2025

  1. What is the Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan?
    This plan gives you uncapped 5G data at full speed, whether you’re at home or on the go. No installation, no waiting—just instant access. It comes with a free router on a 24-month contract, or you can get it for RM299 on a 12-month contract (device RRP: RM1,199).
  2. What is the minimum age requirement to sign up for the Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan?
    You must be 18 years of age and above.
  3. As a foreigner, can I subscribe to Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan?
    Yes, you can. There will be a deposit of RM200 which is applicable for the rate plan offerings.
  4. What are Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service
    Plan offerings?
    The service offerings and rate offerings are as stated below;

    Plan Name Yes 5G Wireless Broadband Gateway MAX Yes 5G Wireless Broadband Gateway MAX 12M
    Device Price Free (RRP RM1199)
    (subject to fulfilment of the entire contract period)    		 RM299
    (RRP RM1199)
    Monthly Commitment Fee RM99.00 (+RM5.94 SST) RM99.00 (+RM5.94 SST)
    Contract Period 24 months 12 months
    Data Data:
    Uncapped 5G
    500GB 4G
    Speed:
     Uncapped 5G (Full Speed)
    Uncapped 4G (Up to 500GB)    		 Data:
    Uncapped 5G
    500GB 4G
    Speed:
     Uncapped 5G (Full Speed)
    Uncapped 4G (Up to 500GB)
    Plan Advance Payment RM99.00 (RM104.94 inclusive SST)
    (to be credited to the Yes Subscriber’s initial bill)    		 RM99.00 (RM104.94 inclusive SST)
    (to be credited to the Yes Subscriber’s initial bill)
    Upfront Payment (Device) – –
    Activation Fee – –
    Total Payment Upon Registration RM99.00
    (RM104.94 inclusive SST)    		 RM398.00
    (RM403.94 inclusive SST)
    Foreigner Deposit RM200 RM200


    Note: The device supports 5G SA for faster speeds and better stability. The feature will be available soon — stay tuned!

  5. Where can I sign up for the Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan?
    You may subscribe to Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan through yes.my, MyYes app, Yes Authorised Dealers and Yes Store.
  6. Can I sign up for more than one (1) Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan?
    You may subscribe to one or more Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Service Plan provided you do not have, in aggregate, more than fifteen (15) Postpaid Service Plans registered with Yes.
  7. Does the Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan come with a voice or SMS service?
    This plan does not support calls and SMS. The Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan is for data usage only.
  8. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    You are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Any failure to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  9. How do I activate my SIM card for Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan?
    Step 1
    Download the MyYes app, open the application and click on “New User”

    Step 2
    Click on “Activate SIM”, then “Start”Step 3
    Scan the barcode found on the SIM card or manually input your SIM serial number

    Step 4
    Select a number and click on “Next”

    Step 5
    Select your ID, scan it, and confirm the ID type

    Step 6
    Complete activation by following the steps to perform an eKYC and verification of your ID

    Step 7
    Create a password to log into MyYes App

    Step 8
    A confirmation message of your activation will be sent upon completion of the verification

  10. Can I use the Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan’s 5G enabled SIM card on my smartphone?
    The 5G enabled SIM cards under Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan cannot be used in smartphones.
  11. How do I check my data usage or make bill payment for my Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan?
    You may contact our YesCare at yescare@yes.my to check on the data usage (4G+5G).
    For bill payment, you can make payment via MyYes app or refer to Yes Payment Channels for more information.
  12. What is the Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan’s speed level assurance that Yes is providing?
    Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router offers uncapped speeds. You can expect blazing fast speeds that will keep you connected and entertained.
  13. What if my area is not within the 5G coverage?
    We are expanding our 5G coverage. In the event that your area is not within the 5G coverage range, you will still get to enjoy our 4G connectivity and services on Yes network.
  14. What is the warranty period for the Yes Infinite Gateway MAX Router device and accessories? The standard warranty period for Yes Infinite Gateway MAX Router device is for 12 months and the accessories for the devices are for 6 months.
  15. How do I claim the warranty if the Yes Infinite Gateway MAX Router device that I purchased is defective?
    Walk in to the nearest Yes Store to do a One-to-One swap provided the device is still within the warranty period. However, you need to buy a new device for RM1,199 if the device is out of warranty.
  16. How many users can connect to Yes Infinite Gateway MAX Router device at one time?
    Yes Infinite Gateway MAX Router can connect up to 128 devices (64 on 2.4 GHz and 64 on 5 GHz.
  17. How do I set up Yes Infinite Gateway MAX Router device?
    i. Remove the SIM slot cover
    ii. Install the SIM card into the spring-loaded SIM slot as directed. To remove the SIM, press the edge of the SIM inward and the SIM will pop out (Please ensure that you use the Standard and not the Micro or Nano SIM)
    iii. Close the SIM cover
    iv. Connect your power adaptor to the wall outlet
    v. Connect power adaptor to the 12V port on the device
    vi. Use LAN port to connect to your wired device via Ethernet cable (Connection with Wired or Wireless Devices)
    vii. To connect using WiFi, scan the WiFi SSID name, the device label and enter the password.*For more information you may refer to Yes Infinite Gateway MAX Router device support page.
  18. Does Yes Infinite Gateway MAX Router device support CCTV?
    Yes Infinite Gateway MAX Router device supports IP Cameras with Wi-Fi and cloud-based CCTV.
  19. Will a penalty fee be imposed if I decide to terminate my subscription within the contract period?
    If you terminate the Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan during the Contract Period, you will be subject to Early Termination Charges (“ETC”).
  20. What is 7 Days Return Policy?
    7 Days Return Policy is for Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan customers who wish to cancel the contract within seven (7) days from the SIM activation date. *Terms and conditions apply.
  21. How do I cancel my subscription for the 7 Days Return Policy for Yes 5G Wireless Broadband Plans for Infinite Gateway MAX Router Postpaid Service Plan?
    The request can be made via Yes Store if you meet the below conditions;
    (i) you have no service or slow service connection at your registered premises; and
    (ii) your data usage consumption at your registered premises is less than 10GB (4G + 5G); and
    (iii) your request for termination is made within seven (7) days from the date of your SIM activation; and;
    (iv) you return the complete Device set (which shall include the Yes Infinite Gateway MAX Router device, power cord and Quick User Guide) in good condition.
    *Terms and conditions apply.
  22. What if I have more questions not addressed in this FAQ?
    We’re here to help! Reach out to Yes through these easy options:
    Chat with Sofia at yes.my.
    ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
    iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!
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