Frequently Asked Questions.


 
  1. What is Data Raya Campaign?
    Data Raya Campaign is a campaign allowing family members, relatives and friends to purchase and give Data Raya Add-On to Recipient during the Hari Raya Aidilfitri celebration.
  2. How long is the Data Raya Campaign period?
    The Data Raya Campaign is from 17th May 2020, 12:00 a.m. until 20th June 2020, 11:59 p.m.
  3. Who can purchase the Data Raya Add-On?
    Any person can purchase the Data Raya Add-On (“Sender”) by following the steps stated in question 5 below.
  4. Who is eligible to receive the Date Raya Add-On?
    A YES Subscriber with a valid and active Postpaid or Prepaid Service account of a Service Plan, other than those listed below, may receive the Data Raya Add-On from the Sender:
    (a) 1Bestarinet 2GB Teachers Data Plan;
    (b) 1Bestarinet Service Plan;
    (c) Fixed Wireless Internet Plan;
    (d) FIZ 2 Service Plans;
    (e) Yes Speedzy 2 Service Plans;
    (f) Yes 4G Home 2 Service Plan;
    (g) Konfem Unlimited 49/79/99 Postpaid Plan;
    (h) Konfem Unlimited 79/99 Family Plan;
    (i) Konfem Unlimited Supplementary Plan 30; and
    (j) YTLC’s enterprise customers.
  5. How can I purchase the Data Raya Add-On?
    You can purchase the Data Raya Add-On by following the steps stated below:
    (a) login to MyYes4G app (if the Sender is a YES Subscriber) or visit the YESExpress Add-On page available @
    https://www.yes.my/ (applicable to both Yes Subscriber and non YES Subscriber);
    (b) key in the Recipient’s YES mobile number or YES ID or Postpaid or Prepaid account number;
    (c) select a Data Raya Add-On that the Sender would like to purchase and give as a gift to the Recipient;
    (d) key in Sender’s name and mobile number respectively; and
    (e) click on the tab “Proceed” and pay through either credit or debit card or by way of online banking transaction.
  6. What are the types of Data Raya Add-On rates and service offerings?
    Please login to MyYes4G app (if the Sender is a YES Subscriber) or visit the YESExpress Add-On page available @ www.yes.my (applicable to both Yes Subscriber and non YES Subscriber) for more information on the types of Data Raya Add-On rates and service offerings.
  7. What is the validity period of the Postpaid Data Raya Add-On?
    The validity period of each Postpaid Data Raya Add-On is thirty (30) days from the date of successful purchase by the Sender (“Postpaid Data Raya Validity Period”).
  8. Will the Postpaid Data Raya Add-On purchased during a particular Billing Cycle expire automatically at the expiry of such Billing Cycle?
    As long as the Postpaid Data Raya Add-On is:
    (1) within the Postpaid Data Raya Validity Period; and
    (2) the Recipient’s Postpaid Account Validity Period is valid and active,
    the Recipient may enjoy and use the allocated internet data in the Postpaid Data Raya Add-On throughout the Postpaid Data Raya Validity Period irrespective of the Recipient’s applicable Billing Cycle. For example, if a Recipient’s Billing Cycle ends on 25th May 2020 and he/she receives a Data Raya Add-On with a validity period of thirty (30) days on 23rd May 2020, provided always that the Recipient’s Postpaid Service account is valid and active throughout the Postpaid Data Raya Add-On Validity Period, he/she will continue to enjoy the internet data in such Postpaid Data Raya Add-On until 21st June 2020. Any internet data which remains unutilized after the Postpaid Data Raya Validity Period will expire automatically after 21st June 2020.
  9. What is the validity period of the Prepaid Data Raya Add-On?
    Each Prepaid Data Raya Add-On has a particular validity period from the date of successful purchase by the Sender (“Prepaid Data Raya Validity Period”). Please refer to MyYes4G app (if the Sender is a YES Subscriber) or visit the YESExpress Add-On page available @ www.yes.my (applicable to both Yes Subscriber and non YES Subscriber) for further information on the Prepaid Data Raya Validity Period.
  10. Which Account Validity Period will apply in the event a Sender purchases multiple Prepaid Data Raya Add-On?
    In the event a Sender purchases multiple Prepaid Data Raya Add-On, the Recipient’s Account Vailidity Period will be extended accordingly based on the last Prepaid Data Raya Add-On’s successful purchase date. For example, if a Recipient’s Account Validity Period ends on 30 April 2020, and on 25th April 2020 he/she receives a Prepaid Data Raya Add-On with a validity period of thirty (30) days and again on 28th April 2020, the Recipient receives another Prepaid Data Raya Add-On with a validity period of thirty (30) days, in such instance, his/her account validity period will be extended to 27 May 2020 based on the Prepaid Data Raya Add-On received by him on 28th April 2020. For clarity and avoidance of doubt, if multiple Prepaid Data Raya Add-On is purchased, the order of priority in calculating the usage of internet data is from the earliest to the latest purchase of the Prepaid Data Raya Add-On.
  11. How many Data Raya Add-On can a Sender purchase at any one time?
    There is no limitation on the number of Data Raya Add-On. A Sender may purchase for use of the Recipient which means a Sender may make multiple purchases of the Data Raya Add-On provided always that the purchase is done by the Sender during the Data Raya Campaign Period.
  12. Will a Sender receive notification upon successful purchase of the Data Raya Add-On?
    A transaction successful page will pop up if the purchase of the Data Raya Add-On by the Sender is successful. The Sender is advised to refer to his/her credit or online banking statement transaction to view details on such purchase of Data Raya Add-On.
  13. Can a Sender request for refund upon successful purchase of theData Raya Add-On?
    There will be no refund initiated by YTLC on any successful purchase of the Data Raya Add-On.
  14. Will a Recipient receive notification if a Sender purchases the Data Raya Add-On for them?
    Recipient will receive notification via SMS or e-mail on the Data Raya Add-On gifted to him/her. Recipient may check further details on the Data Raya Add-On via the “Purchase History” tab on MyYes4G app or MyAccount.
  15. What happens if the Sender entered the wrong YES Active Subscriber mobile number or YES ID or Account Number for Data Raya Campaign?
    It is the responsibility of the Sender to ensure accuracy of the information provided to YTLC in relation to the purchase of the Data Raya Add-On. YTLC assumes no responsibility and/or liability on any wrong or mistaken information provided by the Sender and YTLC shall not be liable for any loss, claim and/or expense incurred by the Sender or Recipient arising from any inaccuracies in the information provided by the Sender.
  16. Who shall I contact if I need more details on the Data Raya Campaign?
    You may email to yescare@yes.my.
  1. What is the Teachers’ Day Free 30GB 4G LTE Data Campaign?
    In conjunction with Teachers’ Day, YTL Communications Sdn Bhd wishes to give free 30GB 4G LTE Data to all active subscribers of 1Bestarinet 2GB Teachers Data Plan (“Eligible Subscriber”) by crediting free 30GB 4G LTE Data into Eligible Subscriber’s Service account.
  2. How long is the Teachers’ Day Free 30GB 4G LTE Data Campaign?
    It is for one (1) day only on 16th May 2020 from 12:00 a.m. until 11:59 p.m. (“Campaign Period”).
  3. Who is an active subscriber?
    An active subscriber is a subscriber who had:
    (a) sent at least one (1) successful outgoing message;
    (b) made at least one (1) successful outgoing voice call; and
    (c) used the internet data
    under the 1Bestarinet 2GB Teachers Data Plan at any time between the periods of 1st April 2020 and 14th May 2020.
  4. How does an Eligible Subscriber receive the Teachers’ Day Free 30GB 4G LTE Data?
    The Teachers’ Day Free 30GB 4G LTE Data will be automatically credited into an Eligible Subscriber’s Service account within 24 hours of the Campaign Period.
  5. What are the service offerings under the Teachers’ Day Free 30GB 4G LTE Data Campaign?
    The service offerings are as stated below:-
    Plan Name Data Capacity Speed Validity Period Tethering / Hotspot
    Teachers’ Day Free 30GB 4G LTE Data Campaign 30GB 4G LTE Data No Cap(best effort) Thirty (30) days commencing from the date the Free 30GB 4G LTE Data is credited to the Eligible Subscriber’s Service account Allowed
  6. What happens to any internet data from the Teachers’ Plan Free 30GB 4G LTE Data which remains unutilised after the Validity Period?
    Unutilised internet data will be automatically forfeited and will not be carried forward to any of the succeeding days after the end of the Validity Period.
  7. What type of internet services can an Eligible Subscriber use under the Teacher’s Day Free 30GB 4G LTE Data?
    An Eligible Subscriber may use the Teacher’s Day Free 30GB 4G LTE Data for internet services such as web surfing, video streaming and messaging.
  8. Is an Eligible Subscriber allowed to use the Teachers’ Day Free 30GB 4G LTE Data for tethering or hotspot?
    Yes, an Eligible Subscriber is allowed to use the Teachers’ Day Free 30GB 4G LTE Data for tethering or hotspot.
  9. Is an Eligible Subscriber under the Teachers’ Day Free 30GB 4G LTE Data subjected to any terms and conditions?
    Yes, an Eligible Subscriber under the Teachers’ Day Free 30GB 4G LTE Data is subjected to the Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions, 1Bestarinet 2GB Teachers Data Plan Terms and Conditions and the Postpaid Data Add-On Terms and Conditions found @ https://www.yes.my/tnc/products-services-tnc