Frequently Asked Questions.


 
  1. What is YES Databack x Shopee?
    Every RM50 you spend in the Shopee entitles you to 5GB of free YES data. Each additional RM50 spent will earn you an extra 5GB per RM50 spent, up to a maximum of 100GB of free data." Terms and conditions apply. For example, if you have spent RM100 in January, you will receive 10GB in February. 
  2. Is there a limit to the number of YES Databack x Shopee vouchers that can be claimed by a single Shopee ID?
    There is no limit to the number of vouchers that can be claimed on a single Shopee ID. However, YES Databack x Shopee vouchers from one (1) ShopeeID can only be claimed on one (1) YES service account/mobile number. Once you have claimed the YES Databack from a particular Shopee ID to a YES service account or mobile number for the first time, the Shopee ID will be paired with the YES service account or mobile number in future. This means, in the future, all vouchers received from that Shopee ID can only be redeemed by the same YES service account or mobile number only.
  3. What is the validity period of the YES Databack x Shopee voucher?
    The YES Databack x Shopee voucher expires after four (4) months from the date of issue, but once activated the data claimed has to be used within 30 days.
  4. I did not receive any YES Databack x Shopee vouchers, how do I get the YES Databack x Shopee voucher?

    To qualify for the YES Databack vouchers, Shopee users must spend a minimum of RM50 in the Shopee. Each additional RM50 spent will earn you an extra 5GB per RM50 spent, up to a maximum of 100GB of free YES data.
     

    YES Databack x Shopee vouchers are credited automatically into your Shopee account, and you can find your vouchers in our Yes circle in the Shopee App!


    Please refer to your historical spend in the past calendar month (e.g. 1 June - 30 June). If you have spent RM50 or above, you will be able to retrieve your YES Databack x Shopee voucher.
     

    In the event you do not see it and have qualified based on your spending, please refer to Shopee’s Customer Service for further assistance.
     

    Please take note that the YES Databack x Shopee voucher is available while stocks last and is subject to the Terms and Conditions (available in Shopee) of the YES Databack x Shopee Promotion.

  5. I’m an existing Yes user, how do I redeem the YES Databack x Shopee voucher?

    Access and retrieve your YES Databack x Shopee voucher from the Shopee app. Here's how:
    1. Launch the Shopee app.
    2. Open Notifications.
    3. Look for Shopee updates.
    4. Claim your YES Databack x Shopee voucher.

     

    Then download/launch the MyYES app and follow these steps:
    1. Click on “Have a Voucher? Redeem Here” on the Main Page of the MyYES app.
    2. Key in the voucher serial number and Shopee ID then click the “Verify” button.
    3. Once your redemption is successful, the free data will be credited automatically into your YES account

  6. What is the validity of the free YES data once I've redeemed it on the MyYES app
    The free data will be valid for up to 30 days from the date of redemption.
  7. I have signed up for a Yes plan that comes with Unlimited Data. Will the YES Databack x Shopee voucher be beneficial to me?
    No, the YES Databack x Shopee Voucher cannot be claimed if you are subscribed to any Yes Unlimited Plan, however, you are able to claim the YES Databack x Shopee voucher upon the Yes Unlimited Plan's expiry.
  8. My YES Databack data is not reflected in my YES account, how do I resolve this?
    Ensure your YES service plan is active in order to utilise and enjoy the free data. If the free data is still not reflected in your YES account, please contact YES Care via email at yescare@yes.my and we will get back to you as soon as possible.
  9. Is the YES Databack x Shopee voucher stackable?
    Yes, the YES Databack x Shopee voucher is stackable.
  10. Can I transfer the YES Databack x Shopee voucher or share it with my friend or family member?
    YES Databack x Shopee vouchers from one (1) Shopee ID can only be claimed on one (1) YES service account/mobile number.
    If you have previously claimed the YES Databack x Shopee voucher from your ShopeeID on a YES service account/mobile number, you will not be able to claim it on a different YES service account mobile number.
    If you are claiming a YES Databack x Shopee voucher for the first time, please ensure that you claim the YES Databack x Shopee voucher using your preferred YES service account/mobile number.