Frequently Asked Questions.


 
  1. How do I charge my YES smartphone?

YES smartphones use Lithium-ion batteries.  To extend your battery’s performance, we recommend the following:

  • Use the original charger and charging cable provided with your smartphone
  • Do not leave your smartphone charging for long periods of time
  • Do not use your smartphone while charging.

 

  1. Why do smartphones heat up?

Smartphones could heat up due to several factors, including the following:

  • Long-running videos or anything that keeps your screen on for long periods of time such as video conference (Google Meet, Zoom, etc.) or gaming
  • Multiple active apps running in the background (Tip: on the YES smartphone, you can remove background apps simply by clicking the menu button twice (in the bottom right of all the screens) and click “CLEAR ALL”)

 

  1. What is a normal operating temperature for a smartphone?

Our fingertips are a pretty good judge – if you feel the device is warm or hot to the touch, it is time to let our smartphone (and ourselves) catch a break.

 

  1. What should I do if my smartphone is hot?

If your smartphone is warm to the touch, please ensure there is sufficient airflow around it.  We also suggest the following:

  • Keep your apps up to date
  • Clean up background apps (clicking the menu button twice (in the bottom right of all the screens) and click “CLEAR ALL”)
  • Turn on Battery Saver Mode
  • Turn the brightness down
  • Check the charging cable – a faulty charging cable can cause the charging unit to malfunction. Please ensure the cable is in good condition and change it if necessary
  • Do not leave your smartphone on the dashboard in your car, or by the window with direct sunlight

 

  1. How would I know if my smartphone has a swollen battery?

Open the back cover once in a while, and if the battery looks puffy or the centre feels soft, it is likely to be swollen.

Once swollen, the battery should not be used. Please take it out from the smartphone carefully (let it cool off if it is warm to the touch) and properly dispose of it.

 

Phone battery side

 

  1. Where can I find the terms of use of the smartphone?

                Please see https://www.yes.my/tnc/general-tnc

 

  1. I’ve received a temporary password from Yes, do I need to change that password?
    To ensure that account remains secure, change your password immediately after your first log in.
    Don't forget to also change the password on your Yes device.

    For more info on how you can change your password, click here.

    Tips:

    For maximum security, make sure that your password:
    • Is at least eight characters long.
    • Does not contain your user name, real name, or company name.
    • Does not contain a complete word.
    • Is significantly different from previous passwords.
    • Contains uppercase letters, lowercase letters, numbers and symbols

     
  1. Device configuration
    Step 1: Connect your Yes Device to your PC via USB or WiFi.
    Step 2: Open your web browser and browse to http://192.168.1.1/.
    Step 3: Login with your Yes ID and password.
    Step 4: Follow the instructions to configure your Yes Device.
1. How do I connect my WiFi devices to the YES Huddle XS 4G LTE?
Firstly, turn on your YES Huddle XS 4G LTE. Then, search for the YES Huddle XS 4G LTE default SSID (network name) on your WiFi enabled device. You should see something like this:

YES 4G Huddle LTE - XXXX

Lastly, key in the default WiFi password provided at the back of YES Huddle XS 4G LTE.

[Note: Default WiFi password is the last 8 digits of IMEI number]
 
2. How do I change my YES Huddle XS 4G LTE WiFi network details?
● Connect your YES Huddle XS 4G LTE to your computer through a WiFi connection.
● Open a web browser on the computer, type http://192.168.1.1/ in the URL field and press enter.
● The YES Huddle XS 4G LTE admin page should open in your browser.
● Type ‘admin’ in the password field. The browser will now take you to the setup page.
● Follow on screen instructions to complete the setup.
 
3. How many users can connect to the YES Huddle XS 4G LTEat one time?
You can connect up to 11 users at the same time: 10 users via WiFi and one tethered connection via USB (Can set in admin page).
 
4. How do I perform a factory reset on my Huddle XS 4G LTE?
You can reset your Huddle XS 4G LTE by pressing and holding the reset button at the back of the device for 30 seconds until the all LED lights up.
 
5. What is the SIM card type Huddle XS 4G LTE use?
Huddle XS 4G LTE uses a micro sized SIM card.
 
6. What is the YES Huddle XS 4G LTE battery capacity?
It has a battery capacity of 2300mAH and takes approximately 2 – 3 hours to be fully charged. The LTE power light will turn solid green when the battery is fully charged.
 
7. How Long will the battery last on a full charge?
The YES Huddle XS 4G LTE battery lasts up to 8 hours on a full charge, depending on the usage of the device, operating conditions, WiFi transmitting power level, LTE signal strength level, as well as the regular wear and tear can have an effect on battery performance.
 
8. Does the Huddle XS 4G LTE support FOTA (Firmware Over The Air)?
Yes, Huddle XS 4G LTE supports FOTA. Your Huddle XS 4G LTE will always check with the server for newer versions that it will automatically download and install. Battery capacity needs to be above 45% for the new firmware to be installed.
 
9. What does the battery light mean?
Battery Charging
Blinking Green Charging with high battery level
Blinking Red Charging with low battery level
Solid Green Fully charged
Battery Indicator
Solid Green High battery level
Solid Red Low battery level

 
10. How to check the battery status?
You can login to the admin page to check at the top right panel.
 
11. How long can the WiFi SSID Name be?
It can be a maximum of 32 characters.
 
12. How long can the WiFi password be?
It can be 8 - 63 characters.
 
13. What do the 4G LTE LEDs mean?
Blinking Red Out of service / No SIM card Inserted
Solid Green Connected to LTE network
Solid Blue LTE signal RSRP < -105
Solid Green LTE signal RSRP > -105

 
14. How to tether/connect with USB cable?
● Connect via USB cable to laptop/PC
● Wait a moment, the YES Huddle XS 4G LTE will be detected by Windows 7 and above & Mac OS automatically
● For Windows XP / Vista, please proceed to " http://192.168.1.1 -> Advanced Settings > RNDIS > Download " to install the driver
15. What OS is supported for USB tethering?
● Windows - XP, Vista, 7, 8 ,10
● Mac OS versions X10.6 and above
 
16. Does YES Huddle XS 4G LTE have SIM pin security?
Yes, user can login to admin page to setup the pin: - Advanced Settings ⇒ 4G LTE ⇒ SIM Settings
  1. How long is the warranty period for the devices?
    All our devices come with a 12-month warranty period from the date of purchase.
  2. How long does it take to receive a replacement device?
    We won't make you wait longer than you have to. Subject to our return policy, we will give you an immediate replacement for a Go 4G Dongle and Huddle 4G Mobile Hotspot at our YES Stores if stocks are available.
  1. How do I connect devices to the Zoom 4G LTE?
    Make sure your Zoom 4G LTE is powered on. Next search for the Zoom 4G LTE default SSID (network name) on your Wi-Fi enabled device. You should see something like this:
    Yes4G Zoom LTE – XXXX

    Then, key in the default WiFi password provided at the back of device
    [Note: Default WiFi password is the last 8 digits of IMEI number]
  2. How do I change my Zoom 4G LTE WiFi Network detail?
    First, connect your Zoom 4G LTE to your computer through the Zoom 4G LTE Wi-Fi connection. Open a web browser on the computer, type http://192.168.1.1/ in the URL field and press enter. The Zoom 4G LTE admin page should open in your browser. Type ‘admin’ in the password field. The browser will now take you to the setup page.
  3. How many users can connect to the Zoom 4G LTE at one time?
    Zoom 4G LTE can connect up to 32 devices per SSID.
  4. How do I perform a factory reset on my Zoom 4G LTE?
    • Manual factory reset can be achieved by pushing in the RESET hole and hold it for 30 seconds. When this is successful, device will reboot. Alternatively, you can also perform factory reset from within the Admin page.
    • A factory reset can also be done via the Zoom 4G LTE admin page (http://192.168.1.1/) under Advanced Settings => Management => System Configuration => Restore to factory
  5. What is the SIM card type Zoom 4G LTE use?
    Zoom 4G LTE use Nano size SIM card
  6. How far is Zoom 4G LTE Wi-Fi network connection radius?
    The Zoom has an approximate indoor coverage of 20-30 meters. The actual coverage will depend on the walls and obstacles in a typical indoor building.
    (2.4GHz - 25-30 meters, 5GHz - 20-25 meters)
  7. Can I use other type of antenna for Zoom 4G LTE to increase LTE signal?
    No, please use original antenna provided.
  8. Does the Zoom 4G LTE support FOTA (Firmware Over The Air)?
    Yes, Zoom 4G LTE supports FOTA. Your Zoom 4G LTE will automatically download updates via its own connection and seamlessly installs them. (Reboot device to take effect)
  9. What does the LED icon status mean?
    PWR Power Indicator
    -Red when boot up
    -Yellow blinking when FOTA
    4G LTE 4G LTE Signal Indicator
    Wi-Fi Wi-Fi Indicator
    LAN1 LAN Port 1 Indicator
    LAN2 LAN Port 2 Indicator
  10. How long can the WiFi SSID name be?
    Maximum 32 characters
  11. How long can the WiFi password be?
    8-63 characters
  12. What does the 4G LTE LED status mean?
    Yellow Blinking
    • No Sim card detected
    • (You should feel a click when the SIM is inserted successfully)
    Red Blinking
    • Insert SIM pin
    • Scanning
    Green Static LTE connected with excellent signal
    Yellow Static LTE connected with good signal
    Red Static LTE connected with low signal