Frequently Asked Questions.


 
  1. I’ve received a temporary password from Yes, do I need to change that password?
    To ensure that account remains secure, change your password immediately after your first log in.
    Don't forget to also change the password on your Yes device!

    For more info on how you can change your password, click here.

    Tips:

    For maximum security, make sure that your password:
    • Is at least eight characters long.
    • Does not contain your user name, real name, or company name.
    • Does not contain a complete word.
    • Is significantly different from previous passwords.
    • Contains uppercase letters, lowercase letters, numbers and symbols

     
  1. Device configuration
    Step 1: Connect your Yes Device to your PC via USB or WiFi.
    Step 2: Open your web browser and browse to http://192.168.1.1/.
    Step 3: Login with your Yes ID and password.
    Step 4: Follow the instructions to configure your Yes Device.

Firstly, turn on your Yes Huddle XS 4G LTE. Then, search for the Yes Huddle XS 4G LTE default SSID (network name) on your WiFi enabled device. You should see something like this:

Yes4G Huddle LTE - XXXX

Lastly, key in the default WiFi password provided at the back of Yes Huddle XS 4G LTE.
[Note: Default WiFi password is the last 8 digits of IMEI number]
 
  • Connect your Yes Huddle XS 4G LTE to your computer through a WiFi connection.
  • Open a web browser on the computer, type http://192.168.1.1/ in the URL field and press enter.
  • The Yes Huddle XS 4G LTE admin page should open in your browser.
  • Type ‘admin’ in the password field. The browser will now take you to the setup page.
  • Follow on screen instructions to complete the setup.

You can connect up to 11 users at the same time: 10 users via WiFi and one tethered connection via USB (Can set in admin page).

You can reset your Yes Huddle XS 4G LTE by pressing and holding the power button for 30 seconds until the 4G LTE LED blinks in green colour rapidly.

Or

A factory reset can also be done via the Yes Huddle XS 4G LTE admin page (http://192.168.1.1/).

Go to Advanced Settings => Management => Upgrade => Factory Reset

Yes Huddle XS 4G LTE uses Nano SIM card.

It has a battery capacity of 2100mAH and takes approximately 2 – 3 hours to be fully charged. The LTE power light will turn green when the battery is fully charged.

The Yes Huddle XS 4G LTE battery lasts up to 8 hours on a full charge, depending on the usage of the device, operating conditions, WiFi transmitting power level, LTE signal strength level, as well as the regular wear and tear can have an effect on battery performance.

Yes, it supports FOTA. Your Yes Huddle XS 4G LTE will automatically download updates via its own connection and seamlessly installs them.
 
Charging
Red Static Charging
Green Static Full charge
Battery Indicator
Green > 60%
Yellow 60% < X > 30%
Red < 30%

You can login to the admin page to check at the top right panel:-

It can be a maximum of 32 characters.
It can be 8 - 63 characters.
Purple Blinking No SIM card detected
Yellow Blinking Scanning or insert SIM pin
Red Blinking No 4G LTE coverage or attempt to connect
Green Static 4G LTE connected with excellent signal
Yellow Static 4G LTE connected with good signal
Red Static 4G LTE connected with low signal
  • Connect via USB cable to laptop/PC
  • Wait a moment, the Yes Huddle XS 4G LTE will be detected by Windows 7 and above & Mac OS automatically
  • For Windows XP / Vista, please proceed to " http://192.168.1.1 -> Advanced Settings > RNDIS > Download " to install the driver
  • Windows - XP, Vista, 7, 8 ,10
  • Mac OS X10.6 and above version
Yes, user can login to admin page to setup the pin: - Advanced Settings ⇒ 4G LTE ⇒ SIM Settings
  1. Why should I get the Go?
    You'll need a 4G Internet access device to connect to Yes. The most basic of these is the USB version, 'Go' which just plugs into the USB port of your computer.
  2. How fast is 4G?
    Fast. It's up to 10 times faster than 3G. That's downloading a song in about 6 seconds, just no more wasting time waiting for your favourite web sites, videos and music to load. They'll be available instantly with no interruptions.
  3. How does using Go saves me money?
    • Save on cost from wastage. Yes 4G Internet is up to 10 times faster than 3G and we don't slow down your speed at any time. That give you uninterrupted downloads which doesn't require reloading, reducing wasted usage. Not to mention saving your precious waiting time.
  4. What does my laptop/PC require in order to use Go? Any issues with Vista or Macs?
    For the Go - Windows XP SP3 and above & Mac OSX 10.6 and above. For Mac OSX 10.5.8 (Intel), a separate installer is available on our support site.
  1. What is Connect?
    Yes Connect (formerly known as 4G Network Manager) is free software that allows you to connect to our 4G network and the Internet using the Yes Go 4G Dongle.
  2. What operating systems are supported for the Yes Go dongle?
    • Windows XP Service Pack 3 (or SP3)
    • Windows Vista (all versions)
    • Windows 7 (all versions)
    • Windows 8
    • Windows 8.1
    • Windows 10
    • Mac OS 10.7.X
    • Mac OS 10.6.X
    • Mac OS 10.5.8 (Intel only)
    • Mac OS X 10.8 Mountain Lion
    • Mac OS X 10.9 Mavericks
    • Mac OS X 10.10 Yosemite
    • Mac OS X 10.11 (El Capitan)
    • Mac OS X 10.12 (Sierra)
    • Linux Ubuntu 12 & 14 (32-bit & 64-bit)
    • Linux Red Hat 6.5 (32-bit & 64-bit)
    • Linux CentOS 6.5 (32-bit & 64-bit)
  3. I have P1 WiMAX Connection Manager (CM) installed. Will that be a problem?
    Yes. You must uninstall the P1 WiMAX CM first and restart when requested to ensure that the Yes Go software installs properly.

    You may then proceed with the installation of the Connect included on your Yes Go 4G Dongle (you may need to launch it manually if it does not automatically launch).

    Note: If you're using a Mac, you'll need the original P1 WiMAX CD-ROM to fully uninstall the application.

  4. My computer did not detect the Go 4G Dongle.
    Please check that the USB port is working and sufficiently powered. If the red LED on the Go 4G Dongle does not light up, please try on a different USB port or another computer. For this reason, we strongly recommend that you plug the Go directly in to your computer, rather than to an external USB hub.
  5. My computer immediately shuts down when I insert the Go.
    The USB port may be faulty. Please try a different USB port.
  6. My computer did not detect the Go immediately.
    It may take a bit of time for the system to detect the Go, depending on the computer performance. Some ports may have problems detecting the Go 4G Dongle if it is inserted very firmly into the USB port. If this is the case, slowly reinsert the Go 4G Dongle and immediately stop when it cannot proceed anymore. If it still takes too long, and especially if you do not see the red LED lighted up on the Go, please see question 4, above.
  7. The installer did not automatically launch.
    Sometimes, depending on your operating system and the auto-launch configuration in Windows, the Connect installer may not launch automatically. In these cases, Windows operating systems and Mac OS X will generally detect the Go as a CD-ROM drive.

    In this case, if you have an Internet connection, we strongly recommend that you download and install the latest version of Yes Connect from our website at www.yes.my/download-services.

    If you do not have an Internet connection available, it is still possible to install the Yes connection manager software from the dongle. However, installing via the process below will NOT allow the software to auto-update in the future. Therefore, at the end of the process, we recommend that you download and install the latest version of Yes Connect from our website at www.yes.my/download-services after getting online.

    Here's how to proceed:
    • Windows XP: find the Connect CD-ROM device in Windows Explorer. Double-clicking on the device icon will either:
       
      • Run the installer (in which case, just proceed with installation), or
      • Open the contents of the Connect CD-ROM. If this happens, double-click on the Connect Installer icon to start the installation.
      • Once you get online, visit www.yes.my/download-services to download the latest version of Yes Connect.
      • After downloading, but before installing, disconnect from Yes 4G and uninstall your current version of the connection manager (Start > Programs > Yes > Uninstall 4G Network Manager).
      • Restart your computer.
      • Find the new installer you downloaded, and run the installer to install the latest version of Yes Connect.
         
    • For Windows Vista and above, the AutoPlay dialog will pop up, asking if you want to run the installer. If the AutoPlay dialog does not pop up, double-click on the CD-ROM device to launch the AutoPlay options and choose to run the Connect Installer. If the AutoPlay option did not start, it should open the contents of the Connect CD-ROM; launch the Connect Installer to start the installation.
       
      • Once you get online, visit www.yes.my/download-services to download the latest version of Yes Connect.
      • After downloading, but before installing, disconnect from Yes 4G and uninstall your current version of the connection manager (Start > Programs > Yes > Uninstall 4G Network Manager).
      • Restart your computer.
      • Find the new installer you downloaded, and run the installer to install the latest version of Yes Connect.
         
    • In Mac OS X, there is no autorun option. Double-click to open the CD-ROM and launch the Connect Installer package.
  8. I get a command prompt window when I try to install using the auto-play options.
    It is normal for a minimized command prompt window to launch for a few seconds. If this command prompt comes up maximized and does not close after two minutes, you will need to close the command prompt window and run the installer manually (see question 7). This issue occurs most frequently on Windows Vista Starter, Vista Home Basic and Vista Home Premium.
  9. The Operating System asks for permission to run the installer. What do I do?
    This is normal; please give permission and proceed.
  10. I get an error message dialog when I try to run the installer or the batch (.bat) files.
    This typically occurs when antivirus or firewall on Windows blocks the installation.
    • You will need to disable your protection to proceed. If that is not possible (usually on office machines where you may not have administrator rights), please try to copy (or download) the installer from the Connect Installer CD-ROM to the desktop and run the installer from there.
       
    • More specifically, if you have Symantec End Protection, there will be settings that disable executable files from running from USB or CD-ROM devices. You can perform the copy-to-desktop solution mentioned above, or insert a USB drive into the system first, and only then insert the Go. (This alternative solution does not always work.)
  11. When I try to install using the auto-play options, I encountered an error message "-5001 : 0x8007002". What is this?
    This Windows error means that the installer did not copy its installation file successfully into your computer in the beginning. Follow these steps to solve the problem:
     
    1. Run Task Manager by right-clicking on the Windows task bar and choosing "Task Manager."
    2. In the "Processes" tab, select "Connect Installer.exe" (if you see it) and click on the button "End Process."
    3. On your keyboard, press the Windows key and the R key at the same time.
    4. In the Run dialog box, type %temp% and click OK.
    5. The temporary folder will be shown.
    6. Locate the file "Connect_Installer.exe" and delete it.
    7. Installation via AutoPlay should run fine after this.
    If you encounter the same error during autoplay after performing these steps, it is possible that the software on your Go 4G Dongle is faulty. Kindly contact YesCare or visit our main retail offices to help resolve this issue.

    Installation via AutoPlay should run fine after this.

    If you encounter the same error during autoplay after performing these steps, it is possible that your Go 4G Dongle is corrupted. Kindly contact YesCare or visit our main retail offices to help resolve this issue.
  12. My computer encountered a "Blue Screen of Death", and I think it's related to installation of Connect.
    This may occur on a Windows XP SP2 machine or lower. These operating system versions are not supported. To resolve this, you will need to upgrade to Windows XP SP3. The SP3 pack can be still be downloaded from Microsoft without the need for authentication. Please know that this file size is large, at approximately 316MB.

    Please contact Yes Customer Care (yescare@yes.my) if the "Blue Screen of Death" occurs on an operating system other than Windows XP SP2 or lower.
  13. The installation progress bar is stuck at approximately 70% for more than 5 minutes. What happened?
    This can occur when a previous installation has not been cleanly removed �?if, for example, you uninstalled 4G Connection Manager and tried to install Connect without restarting. This can also occur if you uninstalled P1's Connection Manager and tried to install Connect without restarting. You will need to:
    • Cancel the installer via task manager (Ctrl+Alt+Del).
       
    • Restart the computer.
       
    • Reinsert the Go.
      • If the Connect Installer starts, and the option to remove Connect is shown, choose "uninstall".
      • If the Connect installer starts, and there is no option to remove it, continue with the installation.
      • If the Connect installer does not start, attempt to uninstall using the Uninstall options in the Programs Menu.
    • Reboot the computer when requested.
       
    • If uninstallation is unsuccessful, you will need to run the 4G Network Manager driver clean-up tools. Here's how:
      • Download our Connect clean-up tools here.
      • Double-click on the downloaded file. You will see some pop-up windows asking for permission to install and run. Say yes to all of them. You will then see some command prompt windows. When they close automatically the cleanup process is over.
      • Restart your computer (this step is important!).
      • Download the latest version of Connect for Windows from www.yes.my/download-services.
      • Plug in your Go 4G Dongle, but DO NOT install the software included on the dongle.
      • Run the installer for Connect for Windows that you just downloaded from the web.
  14. When I launch Connect immediately after the installation, Connect starts, but the message "Please Insert the Go" is shown.
    This tends to occur on slower machines; please wait 2-3 minutes while the drivers install for the first time. If the problem is still not resolved, remove the Go and re-insert it into the USB port. If this does not solve the problem, try restarting your computer and launching Connect again. If neither of these options work, you will need to use the Clean-up tools and reinstall Connect. Here's how:
    • Uninstall Connect.
       
    • Download our Connect clean-up tools here.
       
    • Double-click on the downloaded file. You will see some pop-up windows asking for permission to install and run. Say yes to all of them. You will then see some command prompt windows. When they close automatically the cleanup process is over.
       
    • Restart your computer (this step is important!).
       
    • Download the latest version of Connect for Windows from www.yes.my/download-services.
       
    • Plug in your Go 4G Dongle, but DO NOT install the software included on the dongle.
       
    • Run the installer for Connect for Windows that you just downloaded from the web.
  15. The installer tries to run again when I insert the Go into my USB port, even though I have installed it before. What's happening?
    This indicates a botched installation, which typically occurs if the Go was removed or not inserted during the installation, or the Go drivers were not completely installed. Continue with the installation to repair or completely install Connect, and avoid disconnecting the Go during the process.
  16. I was prompted by my antivirus software that Connect contains a virus/malware. Is the application safe?
    Yes, our application has been tested with Norton, MacAfee, Kaspersky, Avira and F-secure and is free from virus/malware.

    If your antivirus software notifies you that our application contains a virus/malware, please perform an update to get the latest list of virus definition files from your antivirus software provider, then scan the particular file again.

    If you are still being alerted with virus/malware warnings or if your antivirus software is not one of those listed above, please contact Yes Customer Care (yescare@yes.my) and provide us with the name of your antivirus software & the version that you are using.
  17. I am trying to install Connect on Mac OS X 10.8 and above. However, I received a notification am being prompted that Connect is from an unknown developer. How do I proceed with the installation?
    There are 2 ways to install Connect.
    • You can right click-the installer, select 'Open With' and click 'Installer'. You can then click 'Open' and proceed with the installation. OR
    • You can go to 'Settings' then click on 'Security and Privacy'. Then choose 'Anywhere' as shown below.
    Note: This will allow you to install any application downloaded from the Internet regardless of whether it is from an identified developer or not.
  1. I don't have a Yes ID. How do I get one?
    Please visit http://www.yes.my to register for a Yes ID. Or simply click "Don't have a Yes ID?" link below the Yes ID field when you are in a location with network coverage and you will be logged in as Guest and we will open the registration page on your web browser. From there onwards, simply follow the steps in the portal to get your Yes ID.
  2. I've just completed installing Connect and launched it, but it just shows the message "Please Insert the Go".
    Windows will automatically install the Go 4G Dongle drivers after a few short seconds. If you have waited for more than a minute, please remove the Go 4G Dongle and insert it back into the USB port. Windows will detect the Go dongle again and automatically install the drivers.
  3. I can't log in and get an error message that says: "Unable to connect. Please try again."
    The signal strength may be low, or you may be in an area where there is a lot of network interference. Please try clicking on Connect to try again. If after three attempts and it is still not working, try going to another location.
  4. I'm using a Mac, and after connecting successfully using Connect, I cannot surf the web.
    To solve this, you will need to launch Network Preferences. Click on "System Preference" and choose "Network". Mac OS X will automatically set up the Go. Click "Apply" and close the window. Restart Connect. This occurs only on certain models of Mac computers.
  5. Connect does not launch when I start up my computer.
    This may occur on Windows Vista and above. User Account Control needs to be turned off for Connect to launch from Startup:
    1. Open up Control Panel. Ensure it is in "Control Panel Home" view. This can be set on the top left of the Control Panel window.
    2. Select "User Accounts".
    3. Click on "User Accounts" again.
    4. On Windows Vista, select "Turn User Account Control on or off". On Windows 7 and above, select "Change User Account Control settings".
    5. On Vista, uncheck "User Account Control (UAC)..." and press OK. On Windows 7 and above, set the settings to the lowest, which turns off User Account Control.
    6. You will need to restart your PC to completely set the changes.
  6. How do I update Connect?
    When there is an update, Connect automatically detects the new version, downloads it in the background and informs you when it is ready to be installed. Simply click "OK" and wait for the installation to complete. Installation takes about 3 to 5 minutes and is done in the background. Once installation is completed, the software will be launched.

    We now also support firmware updates via Connect. You will be informed when a new firmware update is available. Just read the instructions carefully and follow the steps to get the latest update.
  7. When Connect launches when I start up my computer, I get a really long red message about an unpleasant error occurring.
    Restart Connect. The error message is telling you that the Connect application has started before the Connect background service has started. If problem persist, uninstall the software and run the clean-up tool (see FAQ #13, under Installation on how to use the clean-up tool) and reinstall Connect.
  8. Connect does not automatically connect when resuming from stand-by or hibernation.
    Make sure you have checked "Automatically sign in" option. If it did not connect automatically, it may be because you are in an area with poor network coverage.
  9. How do I see my current 4G Internet speed via Connect?
    When Connect is focused, hover over the signal bars (top right corner) for a short while for Connect to show your current upload speed, download speed, and online time.
  10. After connecting successfully, I can't view my login details, only a smaller Connect window with a red Disconnect button.
    Connect has collapsed to take up less space on your screen. To view your login details, click on "Yes ID and password".
  11. I'm running Windows, and I clicked on the Connect close button but Connect is still running.
    Connect will minimize to the system tray (by default, this is located on the bottom right corner of the Windows desktop, just to the left of the clock). To exit, right click on Connect icon and select Exit.
  12. I disabled all my wireless settings, but my Internet via Connect still works.
    This is because Connect identifies itself as a LAN adapter, not a wireless adapter. You would need to adjust your LAN settings.
  13. In Windows, I somehow moved Connect out of my monitor range, and I can't move it back anymore.
    You need to find and delete a file called screenpos.txt. Close Connect via task manager (Ctrl+Alt+Del, then End Process).
    • On windows XP, screenpos.txt is located in C:\Documents and Settings\<username>\Application Data\Yes\Connect folder.
    • On Windows Vista or 7, screenpos.txt is located in the C:\Users\<username>\Appdata\Roaming\Yes\Connect folder.
    • Delete screenpos.txt.
    • Restart Connect.
  14. I recently upgraded my Mac OS X and now I can't connect to the network! What should I do?
    If you have recently upgraded your OS from 10.6 (Snow Leopard) or 10.7 (Lion) to 10.8 (Mountain Lion) or above and are facing issues connecting to the network, please try following these steps:
    • Run Terminal
    • Run the command: sudo atsutil databases –remove
    • Enter your password to proceed
    • Reboot your Mac (compulsory)
    • After rebooting, please proceed to launch Yes Connect and try connecting again

    If you are still facing an issue after completing the steps above, please contact Yes Customer Care (yescare@yes.my) for further assistance.
  1. How will my service be activated?
    When you get your Zoom, just plug it in to any electrical outlet and then connect the Ethernet cable to your desktop or laptop PC/Mac. It will direct you to the registration page if you still do not have the Yes ID.
  2. Where do I find my Zoom Wi-Fi network name & password?
    By default the Zoom uses a standard SSID naming convention, "Yes Zoom" followed by the last 6 digits of the Mac ID as indicated on the product label located beneath the Zoom.
  3. How easy is it to set up?
    Start by connecting Zoom to your device either via RJ-45 cable or Wi-Fi. Open a browser, enter 192.168.1.1 in the address bar and press enter. Enter "admin" for both username and password at the login page. The browser will take you to the status page. Click on Basic setup and follow the on-screen procedures.
    • Step 1: Enter your Yes ID and password and click next.
    • Step 2: Enter your preferred SSID name (name to identify your Zoom's Wi-Fi) and click on the Security tick box to enable the password security function. Enter a password in the Key Phrase field (Wi-Fi Password) and click next.
    • Step 3: Review settings and click done
    • Step 4: Start surfing the Internet at Yes 4G speed
  1. How many devices can be connected to Zoom at one time?
    Zoom can connect up to 10 devices at a time. More devices can be connected but your Internet connectivity speed will be shared.
  1. Does the Zoom have to be pointed to a particular direction for best 4G coverage and performance?
    The Zoom is equipped with a multi-directional high gain antenna that allows it to be placed on any direction. For best experience, place the Zoom near any window.
  1. Can I still access the Internet when Zoom is performing firmware update?
    Yes, you can still access the Internet with no interruption when firmware update is in progress. However, we recommend you to restart the Zoom when it has completed firmware update to allow the new update to be applied.
  2. How long will the firmware update take?
    It typically takes approximately 5 minutes or less depending on the Internet connectivity speed the Zoom is experiencing.
  3. Will the Zoom be damaged during firmware update if there is a power loss?
    The Zoom is capable of returning to its original state in an event of a power loss. It will resume the firmware update if this has not been completed previously.
  1. What does the LED indicators on the Zoom mean?
    1. The top 5 LEDs represent 4G signal strength. 5 bars being strongest and 1 bar being low signal. If the lowest 4G LED blinks, it indicates that Zoom is not connected to Yes network. During firmware update, these LEDs will blink in an up and down fashion.
    2. The Wi-Fi LED indicator shows whether Wi-Fi network is enabled. It will also blink when data is transmitted or received over Wi-Fi.
    3. The Power LED indicates whether the modem is turned on.
  2. My 4G LED indicators are blinking in an up and down motion. What does that mean?
    The Zoom is currently performing a firmware update over the air. The 4G LED indicators will return to their normal states when this is completed.
  1. What is Zoom?
    Zoom is a 4G gateway for speedy and reliable Internet connection for Home, Office or Business use.
  2. Why should I get the Zoom?
    Zoom is your perfect solution if you want to share your Internet service with multiple devices in your home/office.
  3. How does using Zoom save me money?
    • Save on cost from wastage. Yes 4G Internet is up to 10 times faster than 3G and we don't slow down your speed at any time. That give you uninterrupted downloads which doesn't require reloading, reducing wasted usage. Not to mention saving your precious waiting time.
  4. How fast is 4G?
    Fast. It's up to 10 times faster than 3G. That's downloading a song in about 6 seconds, just no more wasting time waiting for your favourite web sites, videos and music to load. They'll be available instantly with no interruptions.
  5. What does my laptop/PC require in order to use Zoom? Any issues with Vista or Macs?
    For the Zoom - it is not operating system dependent. All you require is a Wi-Fi or an Ethernet LAN enabled device.
  1. How do I know if my Wi-Fi enabled device is compatible?
    The Zoom is compatible with any Wi-Fi enabled devices that supports Wi-Fi 802.11b/g/n protocols.
  2. What browsers are required to configure the Zoom's Wi-Fi?
    The Zoom supports standard browsers such as Internet Explorer, Mozilla Firefox, Google Chrome and Safari.
  3. How do I know if my computer is compatible?
    You'll need to have at least Microsoft Windows® 98 Second Edition or higher, or a Macintosh-based operating system capable of supporting local area network (LAN) protocols. You will also need an Ethernet or Wi-Fi adapter for connectivity.
  1. Can I connect my Zoom to my Home Security Alarm system?
    If your Home Security Alarm system supports call back during an alarm trigger event via RJ-11 cable, this is supported by Zoom.
  2. Can the Zoom be used as a fax machine?
    The Zoom supports fax functions and it is compatible with most machines.
  3. The Zoom has two RJ-45 port. Can I connect more than 2 PC to it?
    Yes, you may do so by connecting a LAN switch supporting 10/100Base-T (RJ-45) standard to the Zoom. The number of PCs you can connect will depend on the number of ports available on your LAN switch.
  1. How do I perform a manual factory reset?
    Manual factory reset can be achieved by pushing in the RESET hole and hold it for 10 seconds. When this is successful, all the LED indicators will blink rapidly together for 10 times. Alternatively, you can also perform factory reset from within the Admin page.
  1. How do I keep unauthorized devices from connecting to my Zoom Wi-Fi network?
    You can use the Wi-Fi network security protocol on the Zoom to protect your network from unauthorized devices. The Zoom supports WEP, WPA and WPA2.
  1. How far is Zoom's Wi-Fi network connection radius?
    The Zoom has an approximate indoor coverage of 20-35 metres. The actual coverage will depend on the walls and obstacles in a typical indoor building.
  2. Can I use the Zoom on a building with multiple storey?
    The Zoom's Wi-Fi can cover approximately 20-35 metres in a typical indoor environment. Walls and barriers will reduce its range significantly. If you are having difficulties operating the Zoom in a building with more than 2 storey, consider repositioning the Zoom (e.g. at the middle floor of a 3 storey building).
  3. Can I extend Zoom's Wi-Fi network range by using a universal Wi-Fi repeater or Wireless Distribution System compliant device?
    Yes, you can configure a universal Wi-Fi repeater to extend Zoom's Wi-Fi range. However, do note that your Wi-Fi network connectivity speed will be reduced (in most situations almost half).

    WDS compliant device is not supported because this is manufacturer dependent. However you can configure a typical WDS compliant device to universal Wi-Fi repeater mode.
  4. What is Zoom's supported Wi-Fi network connectivity speed?
    The Zoom supports Wi-Fi 802.11b/g/n protocols. The following the support Wi-Fi connectivity speeds:
    • Wi-Fi 802.11b - Up to 11Mbps
    • Wi-Fi 802.11g - Up to 54Mbps
    • Wi-Fi 802.11n - Up to 150Mbps
    The real time Wi-Fi connectivity speed will depend on the devices you connect and how far they are from the Zoom.
  1. How do I connect devices to the Huddle XS ?
    Make sure your Huddle XS is powered on. Next search for the Huddle XS’s default SSID (network name) on your Wi-Fi enabled device. You should see something like this:
    • "Yes, you are amazing – 000XXX".
    • The XXX are the last three digits of the Huddle XS MAC ID.
  2. How do I setup my Huddle XS?
    First, connect your Huddle XS to your laptop or computer using either the supplied USB cable or through the Huddle’s Wi-Fi connection. Open a web browser on the computer, type http://192.168.1.1/ in the URL field and press enter. The Huddle XS admin page should open in your browser. Type ‘admin’ in both the username and password fields. The browser will now take you to the setup page. Click on Basic setup and follow the on-screen directions.
    1. Enter your Yes ID and password. Click next. Note: Your password is case sensitive.
    2. Enter your desired SSID (Network Name) with no symbols and tick on the security check box. This is the name other devices will see when they connect to your Huddle XS. Enter your desired password in the Key Pass Phrase field and then click next.
    3. Review your settings and click next. If you’d like to make a change, you can go back to the previous step and update the information you’ve provided
    4. Press OK. Once your Huddle XS reboots, you can begin to enjoy surfing the Internet on the blazing fast Yes 4G network.
  1. How many users can connect to the Huddle XS at one time?
    You can connect up to 5 users at the same time: 4 users via Wi-Fi and one tethered connection via USB.
  1. What's the radio reception like on the Huddle XS compared to original Huddle?
    The Huddle XS shares the same radio reception capabilities of the original Huddle. This is an amazing feat considering how much smaller the Huddle XS is!
  1. What do the different LED colours indicate?
  2. When I’m tethered via USB, the power LED turns red. Why is this so and how do I check on the status of the battery?
    When you are tethered via USB, the power LED will show red and this indicates that the Huddle XS is charging. To check the battery status, simply unplug the Huddle XS from the USB cable check the power LED.
  3. My Huddle XS 4G LED is green and blinking rapidly. What does this mean?
    When the Huddle XS 4G LED is green and blinking rapidly, it means the device is downloading new firmware. Please keep your Huddle XS turned on until this process completes. Once the new firmware has been downloaded, the WiMAX LED indicator will stop blinking. The update will be installed automatically once the Huddle XS is restarted.
  4. My Huddle XS 4G LED is red and blinking. What does this mean?
    When the Huddle XS 4G LED is red and blinking, it means there is no signal or that the connection has failed due to an incorrect password or Yes ID.
  1. What is the Wi-Fi signal radius of the Huddle XS?
    • The typical Wi-Fi signal radius covers an area of up to 30 feet away from the Huddle XS. This coverage can be affected by obstructions such as buildings, walls, or the orientation of the device. The Wi-Fi transmit power level settings can also effect the range of the device.
    • You can edit the strength of the Wi-Fi signal on the admin page however; setting the Huddle XS to a stronger signal will drain your battery faster.
  2. What are the supported Wi-Fi security encryptions on the Huddle XS?
    The Huddle XS supports WEP, WPA and WPA2 Wi-Fi security encryptions.
  3. What Wi-Fi protocols do the Huddle XS use and what is the connection speed of the Huddle XS’s Wi-Fi network?
    When the Huddle XS 4G LED is green and blinking rapidly, it means the device is downloading new firmware. Please keep your Huddle XS turned on until this process completes. Once the new firmware has been downloaded, the WiMAX LED indicator will stop blinking. The update will be installed automatically once the Huddle XS is restarted.
  4. My Huddle XS 4G LED is red and blinking. What does this mean?
    When the Huddle XS 4G LED is red and blinking, it means there is no signal or that the connection has failed due to an incorrect password or Yes ID.
  1. How do I perform a factory reset on my Huddle XS?
    • You can reset your Huddle XS by pressing and holding the power button for more than 30 seconds. After 30 seconds the Wi-Fi power LED will turn off. Your Huddle XS will be reset to the default factory settings once it has been restarted.
    • A factory reset can also be done via the Huddle XS admin page (http://192.168.1.1/) under Advanced Setting => Management => Upgrade => Factory Reset.
  2. How do I perform a manual reboot on my device?
    You can manually reboot the device by pressing the switch located within a small hole next to the USB port.
  1. How long will the battery last on a full charge?
    • The Huddle XS battery can last up to 6 hours on a full charge.
    • Operating conditions, Wi-Fi transmitting power levels, 4G signal strength levels as well as regular wear and tear can have an effect on battery performance.
  2. Can I buy additional backup batteries?
    The battery pack used in the Huddle XS is built especially for Yes and is not available for sale separately.
  3. How long will it take to fully charge the battery?
    The Huddle XS will take approximately 3 hours to reach a full charge via power adapter and about 3-4 hrs via USB cable. The power LED will turn green when the battery is fully charged.
  1. What is Sleep Mode?
    Sleep mode allows you to put your Huddle XS to sleep when not in use for short periods of time. You will be able to quickly boot up your device by toggling the power button.
  2. How do I turn Sleep Mode on or off?
    Sleep Mode is turned off by default. You can turn sleep mode on or off in the Huddle XS admin page (http://192.168.1.1) under Advanced Settings => Management => Administration => Power Options.
  3. How do I put my Huddle XS to sleep?
    Press and hold the power button until the power light turns yellow and starts to blink, then release the power button to enable sleep mode.
  4. How do I power off my Huddle XS?
    Press and hold the power button until the power light turns red, then release the power button to fully power off.
  5. What is the difference between Sleep Mode and Power Off?
    • Sleep mode consumes a small amount of power but allows you to quickly boot up your device.
    • Power off does not consume any power but the device will take a longer time to boot up. We recommend that you power off your device when not in use for an extended period of time.
  1. How do I check my firmware version?
    Head over to your Huddle XS admin page (http://192.168.1.1/) and check the firmware version at the Status page.
  2. Does the Huddle XS support FOTA (Firmware Over The Air)?
    Yes, Huddle XS supports FOTA. Your Huddle XS will automatically download updates via its own connection and seamlessly installs them.
  1. How long is the warranty period for the devices?
    All our devices come with a 12-month warranty period from the date of purchase.
  1. How long does it take to receive a replacement device?
    We won't make you wait longer than you have to. Subject to our return policy we will give you an immediate replacement for a Go 4G Dongle and Huddle 4G Mobile Hotspot at our Yes Stores if stocks are available.
  1. How do I connect devices to the Zoom 4G LTE?
    Make sure your Zoom 4G LTE is powered on. Next search for the Zoom 4G LTE default SSID (network name) on your Wi-Fi enabled device. You should see something like this:
    Yes4G Zoom LTE – XXXX

    Then, key in the default WiFi password provided at the back of device
    [Note: Default WiFi password is the last 8 digits of IMEI number]
  2. How do I change my Zoom 4G LTE WiFi Network detail?
    First, connect your Zoom 4G LTE to your computer through the Zoom 4G LTE Wi-Fi connection. Open a web browser on the computer, type http://192.168.1.1/ in the URL field and press enter. The Zoom 4G LTE admin page should open in your browser. Type ‘admin’ in the password field. The browser will now take you to the setup page.
  3. How many users can connect to the Zoom 4G LTE at one time?
    Zoom 4G LTE can connect up to 32 devices per SSID.
  4. How do I perform a factory reset on my Zoom 4G LTE?
    • Manual factory reset can be achieved by pushing in the RESET hole and hold it for 30 seconds. When this is successful, device will reboot. Alternatively, you can also perform factory reset from within the Admin page.
    • A factory reset can also be done via the Zoom 4G LTE admin page (http://192.168.1.1/) under Advanced Settings => Management => System Configuration => Restore to factory
  5. What is the SIM card type Zoom 4G LTE use?
    Zoom 4G LTE use Nano size SIM card
  6. How far is Zoom 4G LTE Wi-Fi network connection radius?
    The Zoom has an approximate indoor coverage of 20-30 meters. The actual coverage will depend on the walls and obstacles in a typical indoor building.
    (2.4GHz - 25-30 meters, 5GHz - 20-25 meters)
  7. Can I use other type of antenna for Zoom 4G LTE to increase LTE signal?
    No, please use original antenna provided.
  8. Does the Zoom 4G LTE support FOTA (Firmware Over The Air)?
    Yes, Zoom 4G LTE supports FOTA. Your Zoom 4G LTE will automatically download updates via its own connection and seamlessly installs them. (Reboot device to take effect)
  9. What is the LED icon status mean?
    PWR Power Indicator
    -Red when boot up
    -Yellow blinking when FOTA
    4G LTE 4G LTE Signal Indicator
    Wi-Fi Wi-Fi Indicator
    LAN1 LAN Port 1 Indicator
    LAN2 LAN Port 2 Indicator
  10. How long can the WiFi SSID name be?
    Maximum 32 characters
  11. How long can the WiFi password be?
    8-63 characters
  12. What is the 4G LTE LED status mean?
    Yellow Blinking
    • No Sim card detected
    • (You should feel a click when the SIM is inserted successfully)
    Red Blinking
    • Insert SIM pin
    • Scanning
    Green Static LTE connected with excellent signal
    Yellow Static LTE connected with good signal
    Red Static LTE connected with low signal
  1. Can I use CCTV or security cameras on Yes 4G Network?
    Yes 4G is an all IP network. It supports any cloud based security camera products which require internet connectivity and have mobile apps.
    The following are a few examples of cloud based security camera products* that have been used by some customers in Yes 4G Network:


    ○ Personal/Home Use
       ⁃ Nest
       ⁃ YI Technology


    ○ Enterprise
       ⁃ HIK Vision

    *Note: Yes does not guarantee the performance of 3rd party product.
  2. What is cloud based CCTV?
    Please refer to the link below:
    https://broadswordsecurity.com/cctv-in-the-cloud-what-does-it-mean/
  3. How can I check if my current CCTV model is cloud based?
    Please refer to your CCTV Product manufacturer for assistance.