Frequently Asked Questions.


 

 

  1. What are the offerings under the Prepaid Kasi Up LTE SIM Bundle Plan?
    The Prepaid Kasi Up LTE SIM Bundle Plan consists of the YES Kasi Up Prepaid Unlimited and YES Kasi Up Prepaid RM20 for 20GB. Terms and conditions apply.
     
  2. Are there any other charges payable to YTLC on the purchase of the YES Kasi Up Prepaid Unlimited other than the RM 30?
    There is no other charges payable on the purchase of the YES Kasi Up Prepaid Unlimited other than the RM30.
     
  3. Are there any other charges payable to YTLC on the purchase of the YES Kasi Up Prepaid RM20 for 20GB other than the RM20?
    There is no other charges payable on the purchase of the YES Kasi Up Prepaid RM20 for 20GB other than the RM20.
     
  4. How many Prepaid Kasi Up LTE SIM Bundle Plans can I register?
    In accordance with the law, an individual may register for up to a total of five (5) Prepaid Mobile Numbers.
     
  5. Can I still use the Prepaid Kasi Up LTE SIM Bundle Plan without registering my particulars with YTL Communications Sdn Bhd?
    In accordance with the law, all customers of prepaid services are required to register their relevant particulars with their respective service providers.
     
  6. When can I use the preloaded Unlimited Internet Data in the YES Kasi Up Prepaid Unlimited and preloaded 20GB Internet Data in the YES Kasi Up Prepaid RM20 for 20GB?
    You may use the preloaded Unlimited Internet Data in the YES Kasi Up Prepaid Unlimited SIM Plan and Preloaded 20GB Internet data in the YES Kasi Up Prepaid RM20 for 20GB LTE SIM Plan upon successful activation of your SIM Card. To activate your SIM card, please download the MyYes app, press New User -> Activate SIM button and follow the activation steps.
     
  7. Does the Unlimited Internet Data in the YES Kasi Up Prepaid Unlimited and 20GB Internet Data in the YES Kasi Up Prepaid RM20 for 20GB have an expiry date?
    Yes, it does. It is valid for a period of thirty (30) days only from the date of successful activation of the Kasi Up Prepaid LTE SIM Bundle Plan.
     
  8. What happens to any unused data under the Prepaid Kasi Up LTE SIM Bundle Plan upon expiry of the Account Validity Period?
    Any unused data after the expiry of the Account Validity Period shall be forfeited.
     
  9. Can I purchase any Prepaid Data Add-On before expiry of my Account Validity Period?
    Yes, you can.
     
  10. How long will my Prepaid Service account be active from the date of activation of the Prepaid SIM Card?
    Your Prepaid Service account will remain active for a period of 30 days from the date of SIM card activation. After 30 days, you will be able to receive calls & SMS and make emergency calls. However, you will not be able to make any calls, send SMS or surf the internet. Kindly purchase a YES Reload to extend your Prepaid Service account.
     
  11. Will there be any charges imposed when I call other YES numbers?
    All calls made to YES numbers are free. However, charges will be imposed on all international calls and SMS in accordance with the voice calls and SMS rates found at https://www.yes.my/roaming.
     
  12. Will there be any charges imposed when I call numbers on other networks?
    Yes, calls to other service provider networks are subjected to a standard rate. Please refer to the table below:-
     
    Type of Off Net Services Rates (RM)
    Voice Calls RM 0.09/minute
    SMS RM 0.09/SMS
  13. Can the YES Kasi Up Prepaid Unlimited SIM Bundle Plan be used with Huddle or Zoom device?
    You will not be able to use the YES Kasi Up Prepaid Unlimited SIM Bundle Plan on any of the Huddle or Zoom (home wireless modem) devices. The YES Kasi Up Prepaid Unlimited SIM Bundle Plan shall be used with compatible smartphones.
     
  14. What happen once the internet data of 7GB for the use of hotspot under YES Kasi Up Prepaid Unlimited service plan is fully utilised?
    Once the internet data of 7GB for the use of hotspot under YES Kasi Up Prepaid Unlimited service plan is fully utilised, and you will not able to use the hotspot during such Account Validity Period. Please take note that usage for P2P applications are not blocked, however, the speed of P2P applications will be throttled to 64 kbps. You can purchase additional hotspot data addon and for more info please refer to https://www.yes.my/tnc/products-services-tnc.
     
  15. Can the Prepaid Kasi Up LTE SIM Bundle Plan support iPhone devices?
    Yes. The Prepaid Kasi Up LTE SIM Bundle Plan supports iPhone 6 devices and above as a Data SIM only.
     
  1. What is the YES Kasi Up x Shopee RM1 Prepaid SIM Plan?
    The YES Kasi Up x Shopee RM1 Prepaid SIM Plan (“Promotion”) is a time-limited promotion organised by YTL Communications Sdn Bhd (“YTLC”) in collaboration with Shopee Mobile Malaysia Sdn. Bhd. (“Shopee”). The promotion entitles an individual to purchase one (1) YES Kasi Up Prepaid SIM Plan at RM1 on the YES Official Store on Shopee. Terms and conditions apply.
     
  2. What is included in this YES Kasi Up x Shopee RM1 Prepaid SIM Plan?
    The YES Kasi Up x Shopee RM1 Prepaid SIM Plan consists of a SIM Card with the following:
    a) A YES Mobile Number;
    b) 10GB LTE Data;
    c) unlimited on network calls and SMS;
    d) 30 days Account Validity from the date the SIM is activated.

     
  3. How do I activate my YES Kasi Up Prepaid SIM?
    a) Download the MyYES app. Open the app and click on “New User”.
    b) Click on “Activate Sim”. Then click “Start”.
    c) Scan the barcode found on the back of the SIM jacket or manually input your SIM serial number.
    d) Accept the assigned phone number or switch to YES. If you choose to switch to YES, input your existing number and verify the instruction by clicking on “Switch to YES”.
    e) Complete your activation by following the eKYC steps on-screen (you will be asked to input your phone number & personal details). Then verify your ID.
    f) Once you have completed the verification, you will receive a message confirming your activation.