Frequently Asked Questions.


 

 

  1. What is the YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme’ (“IHL LFH Programme”)?
    The IHL LFH Programme is a programme to enable Personnel and Students from selected participating Institution of Higher Learning to learn through digital platforms. Please refer to YTL Foundation website @ http://ytlfoundation.org/learnfromhomeuni for further information on the list of participating Institution of Higher Learning under this Programme.
  2. How long is the IHL LFH Programme period?
    The IHL LFH Programme period is from 16 September 2021, 12:00 a.m. to 30 September 2022, 11:59 p.m.
  3. What does the IHL LFH Programme Bundle consist of?
    It consists of:-
    i) FREE One (1) YES Prepaid SIM Card with YES Mobile Number; and;
    (ii) FREE 7GB LTE Data for a service validity period of thirty (30) days each cycle during the Campaign Period (“Service Validity Period”), subject to Clauses 5.2, 5.3 and 5.4 of the YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme.
  4. Who is eligible to apply this IHL LFH Programme?
    Personnel and Students from the selected participating Institution of Higher Learning are eligible to participate in the IHL LFH Programme.
  5. Are there any supporting documents to be produced by the Eligible Subscribers as pre-condition to his/her participation in the IHL LFH Programme?
    Yes, the Eligible Subscribers is required to provide the following supporting documents namely:-
    (a) For Malaysian citizens or permanent residents, valid MyKad (or MyPR or MyTentera, as applicable);or
    (b) For foreigners, valid International Passport; and
    (c) Valid identification card issued by the respective Institution of Higher Learning to their Personnel and Students.
  6. How to apply the IHL LFH Programme Bundle?
    The respective Institution of Higher Learning will provide a URL Link to the Eligible Subscribers. The Eligible Subscriber must register his/her interest via the URL Link or via Yes Online Portal at https://ytlfoundation.org/ and provide the required information in the online form available on the URL Link on or by 30 September 2022, 11:59 p.m. For clarity, the Eligible Subscriber is also required to validate his/her email address as part of the registration of interest.
  7. What are the verification requirements to participate in this IHL LFH Programme Bundle?
    We will verify the supporting documents provided to us to ensure that the Eligible Subscriber meets all the application criteria. For on-line application, if the Eligible Subscriber meets the application criteria, we will deliver to the Eligible Subscriber the YES Prepaid SIM Card via courier through our Delivery Agent to the Eligible Subscriber’s delivery address stated in the online form. The Delivery Agent will verify the information provided by the Eligible Subscriber against the Eligible Subscriber’s original identification documents upon delivery of the YES Prepaid SIM Card. As such, the Eligible Subscriber is required to have his/her original identification documents ready for the verification by the Delivery Agent during delivery of the YES Prepaid SIM Card.
  8. How many IHL LFH Programme Bundle can an Eligible Subscriber be entitled to apply for and register?
    Each Eligible Subscriber is entitled to register to one (1) IHL LFH Programme Bundle only subject to the condition that he/she must not have, in total, more than five (5) prepaid accounts with YES.
  9. Does the YES Prepaid Service Account have validity period?
    Yes, the YES Prepaid Service Account has an Account Validity Period of thirty (30) days each cycle during the Programme Period.
  10. How do I activate the YES Prepaid SIM Card once received?
    To activate your SIM Card:

    For New User
    (i) Download the MyYes app;
    (ii) On the login page, press “New User”;
    (iii) Press “Activate SIM” button and follow the self-activation steps on the screen; and
    (iv) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

    For Existing User
    (i) Login to the MyYes app;
    (ii) Go to Quick Access, press “Activate SIM” button and follow the self-activation steps on the screen; and
    (iii) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.
  11. Must I activate the YES Prepaid SIM Card immediately upon receipt of the YES Prepaid SIM Card or can I do so at a later time?
    You are encouraged to activate your SIM Card immediately so that you can enjoy using the Services. Upon delivery of the SIM Card to you, you are required to perform a one-time activation of the SIM Card within six (6) months from the date of delivery of the SIM Card, failing which the SIM Card can no longer be activated thereafter and no replacement SIM Card will be provided. Failure to activate the SIM Card constitutes a material breach of these IHL LFH T&Cs which would entitle YES to immediately terminate your Service account without any further notice.
  12. Who shall I contact if I need more details on this IHL LFH Programme Bundle?
    You may email your queries to learnfromhome.uni@yes.my.
  1. What is ‘Yes Online Prepaid SIM Card 7GB for Learn From Home Programme’ (“LFH Programme”)?
    The LFH Programme is open to all Malaysian parents with children studying in primary or secondary government or government-aided schools in Malaysia (“Eligible Subscribers”) to enable their children to access online learning resources, including the FrogPlay Quiz Application for the purposes of anytime, anywhere learning.
  2. What is the LFH Programme period?
    The LFH Programme will commence on 16 September 2021, 12:00 a.m. and will continue until 30 September 2022, 11:59 p.m.
  3. What does the LFH Programme Bundle consist of?
    It consists of:
    (a) FREE One (1) YES Prepaid SIM Card with Yes Mobile Number;
    (b) FREE 7GB LTE Data for a service validity period of thirty (30) days each cycle during the Campaign Period (“Service Validity Period”), subject to Clauses 5.2, 5.3 and 5.4 below (“Service Validity Period”).
  4. Who is eligible to redeem this LFH Programme Bundle?
    All parents who are Malaysian citizens or permanent residents with school-going children (aged less than 20 years old who are currently enrolled in primary or secondary government or government-aided schools in Malaysia). Eligible Subscriber must have a valid MyKad (or MyPR or My Tentera, as applicable) and the Eligible Subscriber’s child must have a valid MyKad (or if the child is less than twelve (12) years old and/or does not yet have a MyKad, the child must have a valid MyKid).
  5. How to redeem the LFH Programme Bundle?
    To redeem the LFH Programme Bundle, each Eligible Subscriber must register his/her interest via YES Online Portal at https://ytlfoundation.org/ and provide the required information in the designated columns therein.
  6. Is there any verification required to participate in this LFH Programme Bundle?
    Yes, our YES agent will contact the Eligible Subscriber via WhatsApp Video Call to the Eligible Subscriber’s Alternate Mobile Number between 10:00am to 7:00pm Monday to Sunday and will screen capture the call with the Eligible Subscriber’s face and MyKad (or MyPR or My Tentera, as applicable) in full view to verify the information provided by the Eligible Subscriber as required under Malaysian regulatory requirements.

    Eligible Subscribers are required to have their original MyKad (or MyPR or My Tentera, as applicable) and their child’s MyKad (or MyKid) ready for the verification. If the information in the original MyKad (or MyPR or My Tentera, as applicable) is different from those information provided by the Eligible Subscriber during online purchase, the YES agent will verify the information captured in the original MyKad (or MyPR or My Tentera, as applicable) to determine the Eligible Subscriber’s eligibility before completing the subscription of the LFH Programme Bundle.
  7. How many LFH Programme Bundle entitled to register for each Eligible Subscriber?
    Each Eligible Subscriber is entitled to register one (1) child for one (1) LFH Programme Bundle. An Eligible Subscriber must not have, in aggregate, more than five (5) prepaid accounts with YES.
  8. Does the YES Prepaid Service account have validity period?
    Yes, the YES Prepaid Service Account has an Account Validity Period of thirty (30) days for each Service Validity Period during the Campaign Period which ends on 30th September 2022. You may purchase YES Reload to extend your YES Prepaid Service account.
  9. How do I activate the YES Prepaid SIM Card once received?
    To activate your SIM Card:

    For New User
    (i) Download the MyYes app;
    (ii) On the login page, press “New User”;
    (iii) Press “Activate SIM” button and follow the self-activation steps on the screen; and
    (iv) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

    For Existing User
    (i) Login to the MyYes app;
    (ii) Go to Quick Access, press “Activate SIM” button and follow the self-activation steps on the screen; and
    (iii) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.
  10. Must I activate the SIM Card immediately upon receipt of the SIM Card or can I do so at a later time?
    You are encouraged to activate your SIM Card immediately so that you can enjoy using the Services. Upon delivery of the SIM Card to you, you are required to perform a one-time activation of the SIM Card within six (6) months from the date of delivery of the SIM Card, failing which the SIM Card can no longer be activated thereafter and no replacement SIM Card will be provided. Failure to activate the SIM Card constitutes a material breach of these Promotion T&Cs which would entitle YES to immediately terminate your Service account without any further notice.
  11. Who shall I contact if I need more details on this LFH Programme Bundle?
    You may email to learnfromhome@yes.my.