Frequently Asked Questions.


 
  1. Who is eligible to sign-up for the Yes Postpaid Plans?
    All individuals aged 18 years and above are eligible to sign-up for Yes Postpaid Plans.
  2. I am a non-Malaysian. Can I sign-up for a Yes Postpaid Plan?
    Yes, you can. However, you are required to make a deposit of RM 200, refundable upon termination of service in addition to the other required advance payments and/or deposits.
  3. Where can I sign-up for a Yes Postpaid Plan?
    You can sign-up for a Yes Postpaid Plan at all Yes Stores/Kiosks and authorised Yes retail partner outlets. Check out the locations of our Stores and participating outlets here.
  4. I am currently subscribed to another mobile operator. Will I be able to retain my mobile number when I sign-up for a Yes Postpaid Plan?
    Not at the moment. This service will be made available soon at Yes.
  1. Is there an monthly data quota for the Yes Postpaid Plan?
    Yes, there is. The monthly data quota allocation is based on the Yes Postpaid Plan you've subscribed to. This quota will be refreshed on every billing cycle.
  2. Why do I not get the full monthly data quota upon subscribing to a Yes Postpaid Plan?
    Upon activation of account, your monthly data quota will be prorated based on to the number of days to your first Billing Cycle. You will receive the full monthly data quota of your service plan at the start of your new and subsequent billing cycles.

    Example:

    You signed up on 7th May and your Billing Cycle is on the 22nd of each month:


     
     
    Data quota received during Prorated Period (7th May - 21st May) 2 GB
    Data quota received for Full Month (22nd May - 21st June) 4 GB
  3. What will happen if I exceed my monthly data quota before the next billing cycle? Will I be charged for additional usage?
    All plans come with Unlimited Internet usage. Speeds will be throttled to 128 kbps (4G Broadband data) / 64 kbps (4G LTE data) when you have fully utilised your monthly quota until the next billing cycle.

    You may purchase Postpaid Data Add-ons to restore the full speed. Postpaid Data Add-ons may be purchased via My Account or the Yes Express Payment Channel.
  4. Will my unused monthly data quota be carried forward to the next billing cycle?
    No, it will not.
  5. What are the rates for domestic voice calls and SMS?
    All off-net domestic voice calls and SMS are charged at 9 sen per min/SMS. As for on-net domestic voice calls and SMS, it is free of charge.
  6. What are the charging rates for IDD call and SMS?
    Click here to view the rates for International calls & SMS (IDD).
  7. What is the charging block for domestic and IDD voice calls?
    The charging block for domestic and IDD calls is set at 30 seconds/block.
  8. Can I use my Yes Postpaid Plan to tether (i.e. using my smartphone as a modem)?
    Yes, the usage will be drawn from your monthly data quota and there will be no additional charge(s).
  1. I would like to terminate my Yes Postpaid account. What should I do?
    You need to walk-in to a Yes Store to request for account termination. The Yes Ambassador in the Store will provide you with a Termination Form that needs to be filled up, and you will need to settle any Payment of Amount Due (Outstanding Amount to be paid).
  2. Am I allowed to send a representative to terminate my Yes Postpaid account?
    No, you are not allowed to do so.
  3. What documents must I provide when making a termination request?
    Please bring along a photocopy of your MyKad or Passport (Personal Details page). You are also advised to bring along the full set of devices to be returned (if applicable).
  4. When can I request for account termination?
    You may request for account termination at any time.
  5. When is my Billing Cycle?
    You can check your appointed bill cycle via My Account.

  6. Is there any penalty if I terminate my Yes Postpaid account?
    If you are still within your contract period, Early Termination Charges will apply. If you are not within your contract period, you will need to clear your outstanding bill amount at the point of termination request.
  7. How much is the Early Termination Charges if I terminate my Yes Postpaid account within the contract period?
    You will be required to pay the total amount of your Monthly Commitment Fee for the remaining months of your unfulfilled contract period.

    For example, if you have subscribed to Yes 4G LTE Postpaid 48 plan with a contract of 24 months and wish to terminate your account in Month 16, your early termination fee will be RM 384.00. That is RM 48.00 X 8 months (unfulfilled months within your contract period) = RM 384.00.
  8. If I fail to pay the Early Termination Charges or outstanding bill, can I still proceed with the termination request?
    No. The account will remain active with applicable monthly charges.
  9. How do I check on my outstanding amount?
    You may log in to My Account and click on "Manage" / "Account overview".

  10. Will the Plan Advance Payment and Upfront Payment (if applicable) be refunded to me?
    No, it will not be refunded to you. If you terminate your Yes Postpaid account before your contract duration ends, your remaining Plan Advance Payment and Upfront Payment will be forfeited.
  11. Will the Device Deposit and/or Foreigner Deposit be returned to me?
    The Device Deposit and/or Foreigner Deposit (if applicable) will be used to off-set any outstanding amount owed. The remaining balance will be returned to you via cheque within 40 days.
  12. Can I transfer ownership of my Yes Postpaid account to another person, i.e. change of name, details and/or contract owner?
    No, you are not allowed to transfer ownership of your account to another person.
  1. What is KONFEM UNLIMITED FAMILY plan?
    The Konfem Unlimited Family Plan consists of Konfem Unlimited Family Plan 79, Konfem Unlimited Family Plan 99 and Konfem Unlimited Family Plan 99 with 12 months contract respectively. Through these plans, the Subscriber who is also the principal user is entitled to subscribe a maximum of four (4) supplementary lines for additional RM30 for each of the supplementary line subscribed.
  2. What are the usages under unlimited data for KONFEM UNLIMITED FAMILY PLAN?
    The principal user and his/her supplementary user will be able to enjoy unlimited data internet through their respective 4G smartphones.
  3. What are the offerings under KONFEM UNLIMITED FAMILY PLAN?
    The principle user is entitled to the follows:
    Package Details KONFEM UNLIMITED FAMILY PLAN 79 KONFEM UNLIMITED FAMILY PLAN 99 KONFEM UNLIMITED FAMILY PLAN 99 with 12 months contract
    Monthly Commitment Fees RM 79 RM 99 RM 99
    Contract Period - - 12 mths
    Monthly Data Quota Unlimited Unlimited Unlimited
    Speed up to 7 mbps No cap No cap
    Voice charges (Offnet) FREE 200mins [subsequent RM0.09/min] FREE 300mins [subsequent RM0.09/min] *Unlimited
    SMS Charges (Offnet) RM0.09/sms RM0.09/sms

    RM0.09/sms

    No. Of Supplementary line Maximum 4 lines Maximum 4 lines

    Maximum 4 lines

    Activation Fees - -

    -

    Plan Advance Payment RM79 [Rebated back in the first 2 mths] RM99 [Rebated back in the first 2 mths]

    RM99 [Rebated back in the first 2 mths]

    Total Payment RM79 RM99

    RM99

    *Unlimited calls applicable within contract period, after contract ended customer will enjoy free 300 mins.

  4. Can I sign up for multiple principle lines under Konfem Unlimited Family Plan?
    Yes, You can register up to a maximum of 6 Postpaid lines.
  5. As a foreigner, can I subscribe to Konfem Unlimited Family Plan?
    Yes, you can subscribe to the Konfem Unlimited Family Plan however you will have to pay a deposit of RM200 for each Konfem Unlimited Family Plan subscribed.
  6. What are the offerings of supplementary line under Konfem Unlimited Family Plan?
     
    Package Details KONFEM UNLIMITED SUPPLEMENTARY PLAN 30
    Monthly Commitment Fees RM 30
    Contract Period -
    Monthly Data Quota Unlimited
    Speed Up to 4mbps
    Voice Charges [Offnet] RM0.09/min
    SMS Charges [Offnet] RM0.09/sms
    No. Of Supplementary line Maximum 4 lines
    Activation Fees -
    Plan Advance Payment RM30 [Rebated back in the first 2 mths]
    Total Payment RM30
  7. Can I use my smartphone as a mobile hotspot?
    No, both you as the principal user and your supplementary user are not allowed to use your smartphone as a mobile hotspot or for tethering.
  8. Can I boost the speed of my principle and supplementary data?
    Yes, you can boost the speed by purchasing any of our Speed Booster Add-On as below:
     
    Plan Name KONFEM TURBO DAILY_RM5 KONFEM TURBO WEEKLY_RM20
    Price RM 5 RM 20
    4G LTE Data Capacity Unlimited Unlimited
    Speed No Cap No Cap
    Validity 24 Hours 7 Days

    *only applicable for plan 79.

  9. If I purchase booster add on for Konfem Unlimited Family Plan, will my supplementary line enjoy the service as well?
    In regards to purchase of speed booster, it is only applicable to the respective mobile number it is purchased for. For example it you as principal user purchase it for your number then the speed booster can only be used for your mobile number only.
  10. If the Subscriber is an existing Yes broadband subscriber, is he/she allowed to sign up a Konfem Unlimited Family Plan?
    Yes, the Subscriber may subscribe to the Konfem Unlimited Family Plan as a Principal User.
  11. Is unlimited data available for overseas usage?
    No, the unlimited data offered under the Konfem Unlimited Family Plan is available for domestic usage only. Standard IDD rate and roaming charges will apply for any overseas usage.
  12. As a principal user, can I change my supplementary user’s line number? How long is the process?
    Yes, you can change the number of any of your supplementary user’s line. However, as a pre-condition, you are required to terminate the current supplementary user’s number in order for it to be replaced with a new number. The process to change the number of the supplementary user is one (1) day from the termination date.
  13. Is there any data usage limitation for principal User and supplementary lines user?
    No, Konfem Unlimited Family Plan allows both the principal and supplementary line users to enjoy unlimited data but it is subject to Fair Usage Policy (FUP).
  14. Is there any impact if my line as the principal use is barred?
    Yes. Once your line is barred, you will not allowed to use the unlimited data and outgoing call and sms will be restricted. Simultaneously, your supplementary line users will not be able to enjoy the unlimited data usage and will be restricted from performing outgoing calls and sms.
Billing
  1. As a principal user, will I receive a separate Bill from my supplementary users in relation to the Konfem Unlimited Family Plan?
    In relation to the Konfem Unlimited Family Plan, you will receive a consolidated Bill consisting of yours and your supplementary users information.
  2. Will the supplementary line user receive any bill statement?
    No, only one bill statement will be send to principal line user via his/her registered e-mail address.
  3. Will principal/ supplementary line users’ usage details be listed down in the bill statement?
    Yes, the principal user’s and supplementary line users usage details will be listed down in the bill statement.
Termination
  1. If I terminate my Principal line, will the supplementary lines still be active?
    If the principal line is terminated, all of the supplementary lines will be terminated as well.
  2. What happens if I terminate both the Principal and supplementary lines?
    Upon termination of all the principal and supplementary users, your charges will be pro-rated for the usage period and this is in addition to any outstanding bill amount owing to us. Further, if You are under a fixed contract, You will also be subjected to early termination charges.
  3. Where can I terminate my principal or supplementary line?
    Only principal User can terminate the account via yes care or yes store. The supplementary line user is not allowed to submit termination request.
  4. Can supplementary line user terminate their line by their own?
    No, the supplementary line user cannot terminate his/her line. The instruction to terminate must be from the Principal user.
MNP
  1. Can I port in to this Konfem Unlimited Family Plan?
    Yes, You may port in to the Konfem Unlimited Family Plan.
  2. How can I switch to YES Konfem Unlimited Family Plan?
    Please visit to our nearest YES Stores for any port in request.
  3. Is there any charge for port in service?
    There will be no charges imposed on port in but there will be a plan advance payment for Konfem Unlimited Family Plan.
  4. Can the principal user and supplementary users from different telcos port in together?
    Yes, you can port in together even though you are from different telcos.
  5. Can I port out from this Konfem Unlimited Family Plan?
    Yes, you can port out from this Konfem Unlimited Family Plan upon settlement of all outstanding and current bill amount.
  6. Can my supplementary line port out?
    No, supplementary line user is not allowed to port out from the Konfem Unlimited Family Plan. You as the principal user is required to terminate such supplemental user’s line.
  7. What happen if the principle user made a request to port out?
    Once the principal user ports out, all the supplementary users tied to the principal user will be port out as well.
  8. How long does it take for port in to Yes 4G Services?
    The port in process will take about 24 hours from the time of request.
  1. When can I pre-order the Samsung Galaxy S10 / S10+ Bundles?
    The Samsung Galaxy S10 / S10+ Bundles are available for pre-order on 22 – 28 Feb 2019, at Yes Online Store.
  2. Can I pre-order the Samsung Galaxy S10 / S10+ Bundles from the Yes Store or Yes Dealers?
    The Samsung Galaxy S10 / S10+ Bundles are only available for pre-ordering at the Yes Online Store. Please proceed only to our Yes Online Store to place your order.
  3. When can I collect the Samsung Galaxy S10 / S10+?
    The pre-ordered Samsung Galaxy S10 / S10+ are available for collection on 6 Mar 2019. Please go to the Yes Store that you selected to collect your Samsung Galaxy S10 / S10+ and your Yes SIM card.
  4. Can I collect my Samsung Galaxy S10 / S10+ after 6 Mar 2019?
    Yes, you can. But kindly take note that your Yes account will be activated on 6 Mar 2019 and billing of your Yes account will be started as well.
  1. What is KONFEM UNLIMITED POSTPAID plan?
    KONFEM UNLIMITED POSTPAID plan is a bundled plan of UNLIMITED data that can be use on everything using data usage, which comes together with UNLIMITED calls and SMS for onnet.
  2. What are the usages that I can use under UNLIMITED data for KONFEM UNLIMITED POSTPAID plan?
    You can use your UNLIMITED data for ALL usage under your 4G smartphone (example: For Web browsing, Social, Video and Music streaming and much more).
  3. What are the offerings for KONFEM UNLIMITED POSTPAID plan?
    Option Without Contract
    Plan Name KONFEM UNLIMITED 49 KONFEM UNLIMITED 79 KONFEM UNLIMITED 99
    Monthly Commitment Fees RM 49 RM 79 RM 99
    Monthly Data Quota UNLIMITED UNLIMITED UNLIMITED
    Speed up to 5 Mbps up to 7 Mbps NO CAP
    Voice (Offnet) FREE 100 mins FREE 200 mins FREE 300 mins
    SMS and Voice (Offnet) 9 sen / SMS /min 9 sen / SMS /min 9 sen / SMS /min
    SMS and Voice (Onnet) FREE FREE FREE
    Option With Contract*
    Additional Rebate Rebate RM3/ month Rebate RM10/ month UNLIMITED VOICE
    Monthly Commitment Fees RM 46 RM 69 RM 99
    Monthly Data Quota UNLIMITED UNLIMITED UNLIMITED
    Speed up to 5 Mbps up to 7 Mbps NO CAP
    Voice (Offnet) FREE 100 mins FREE 200 mins UNLIMITED
    SMS and Voice (Offnet) 9 sen / SMS / min 9 sen / SMS / min 9 sen / SMS
    SMS and Voice (Onnet) FREE FREE FREE
    Contract 12 Months 12 Months 12 Months
  4. How much would it cost me to sign up for KONFEM UNLIMITED POSTPAID plan ?
    You can select from the plan options available. Plan advance payment of 1 month commitment fee is applicable. However, 50% of this payment will be rebated back in your first and second bill. A foreigner's deposit of RM200 is applicable for non-Malaysians.
  5. Can I boost the speed of my base data?
    Yes, you can purchase any of our Speed Booster Add-On as below: .
    Plan Name Konfem Turbo Daily_RM5 Konfem Turbo Weekly_RM20
    Price RM5 RM20
    4G LTE Data Capacity UNLIMITED UNLIMITED
    Speed No Cap No Cap
    Validity 24 hours 7 days
    Above Speed Booster Add-On is only available under KONFEM UNLIMITED 49 and KONFEM UNLIMITED 79.
  6. What is Voice Pack Add-on?
    Voice Pack Add-On gives you additional Voice Mins (offnet) at cheaper rate. Details as below:
    Plan Name Voice Pack_500mins Voice Pack_1000mins
    Price RM10 RM20
    Voice Mins (Offnet) 500mins 1000mins
    Validity Valid from the day of purchase until the last day of your current Billing Cycle
    Voice Usage Balance Not allowed to be carried forward
    Above voice pack add on not applicable for KONFEM UNLIMITED 99 with contract.
  7. Can I use my smartphone as a mobile hotspot?
    No. Hotspot or Tethering under KONFEM UNLIMITED POSTPAID plan is not available.
  8. Is unlimited data and calls available for overseas’ usage?
    No. All unlimited data and calls are available for domestic usage only. Standard IDD rate and roaming charges apply.
  9. Did FREE minutes applicable for IDD calls ?
    All voice minutes bundle only apply to domestic mobile/fixed off-net usage and excludes video calls, IDD, International Roaming, Voicemail or calls to special number/premium numbers (e.g.: 1300/1500/1508/1600/1700/1900/103 and etc).
  10. What will happen if my contract has ended ?
    Once the contract has ended, the additional rebate which is the rebate of RM3 for KONFEM UNLIMITED 49, rebate RM10 for KONFEM UNLIMITED 79 and UNLIMITED Offnet calls for UNLIMITED 99 will not be applicable. You can continue to enjoy rebate by extending the contract.
  11. Can I purchase multiple Speed Booster Add-On or Voice Pack at one time?
    YES. You can have multiple subscriptions of Speed Booster Add-On or Voice Pack Add-On with condition; The use of Speed Booster Add-Ons or Voice Pack Add-On are still within add-Ons validity period.
  12. If the customer is currently with a Yes broadband account, is he/she allowed to sign up a new KONFEM UNLIMITED POSTPAID mobile plan?
    Yes. You may sign up a new Yes KONFEM UNLIMITED POSTPAID plan for your smartphone.
  13. Can I downgrade my plan if I am in contract ?
    No. You are not allowed to downgrade.
  14. How do I purchase Speed Booster Add-On or Voice Pack Add-On?
    You may purchase Speed Booster Add-On or Voice Pack Add-On via following channels:-
    • My Account;
    • Yes Express Channel;
    • Yes Stores; or
    • Yes Retail Partners
  1. What is WiMAX to LTE Conversion?
    This is a conversion of your WiMAX plan under the existing WiMAX technology to LTE technology and is made available to our existing YES WiMAX subscribers only.
  2. Why do I need to convert my WiMAX plan to LTE plan?
    You will be able to enjoy MORE data and be entitled to a FREE 4G LTE device when you convert from WiMAX plan to LTE plan
  3. What plans are being offered for WiMAX to LTE conversion?
    Information on the LTE plans are available at here
  4. What must I do if I choose to convert my WiMAX plan to to LTE plan?
    You may either:-
    a) visit our nearest YES Stores to convert from WiMAX plan to LTE plan;
    or
    b) convert the WiMAX plan to LYE plan via YES Online channels through My Account or MyYes4G App.
  5. How do I convert my WiMAX plan to LTE plan through My Account or MyYes4G App?
    If conversion is via My Account/MyYes4G App, you will just need to follow the steps displayed on your My Account/MyYes4GApp screen. Once you have submitted the request we will proceed to convert your WiMAX plan to LTE plan and a new LTE device (based on the plan selected by you) will be sent to you to the delivery address in our records.
  6. Can I convert my WiMAX plan to any other LTE plan not within the selection list within the My Account or MyYES4G app?
    Please visit our nearest YES Stores or dial in to our Customer Care Centre 0183330000 for more information on the options available to you.
  7. What is the delivery period of the new LTE device?
    The LTE device will be delivered to you:-
    (a) within 10 working days if the conversion to LTE plan is via MyAccount or MyYes4G App. A tracking number will be provided to you to enable you verify the status of delivery of the LTE device.
    (b) immediately upon completion of the relevant formalities if conversion to LTE plan is made in any of our Yes Stores.
    For clarity, working days means any days except for Saturdays, Sundays and public holidays in the respective states in Malaysia.
  8. What shall I do with the LTE device once I received it?
    Kindly refer to our user guide which will be provided to you together with the LTE device. Failure to activate the SIM card within 7 days upon receiving the device wil lead to auto activation. If you require any further assistance, you can visit any of our YES Stores or call the Customer Care Centre @ 0183330000 for further details.
  9. Can I use my existing device under the WiMAX plan after conversion to LTE plan?
    Existing device under the WiMAX plan cannot be used once you opt for the LTE plan.
  10. How will I be charged if I convert my WiMAX plan to LTE plan before my billing cycle date?
    Your charges will be pro – rated in accordance to the number of days you used the WiMAX and LTE in the said month of the conversion from WiMAX plan to LTE plan.
  1. When can I pre-order the Samsung Galaxy Note7 Bundle?
    The Samsung Galaxy Note7 Bundle is available for pre-order on the 8th, 9th, and 10th of August 2016. Please proceed to the Yes Online Store to place your orders.
  2. Can I pre-order the Samsung Galaxy Note7 Bundle from the Yes Store or Yes Dealers?
    The Samsung Galaxy Note7 Bundle is only available for pre-ordering at the Yes Online Store. Please proceed only to our Yes Online Store to place your order.
  3. When can I collect the Samsung Galaxy Note7?
    The Samsung Galaxy Note7 is available for collection on the 18th of August 2016. Please go to the Yes Store that you selected to collect your Samsung Galaxy Note7.
  4. Can I collect my Samsung Galaxy Note7 after 18th of August 2016?
    Yes, you can. But kindly take note that your Yes account will be activated on 18 August 2016 and billing of your Yes account will be started as well.
  1. What is the upgrade of Yes 4G Postpaid Plans about?
    In conjunction with our Yes 4G LTE launch, we want to reward our valued Yes Postpaid customers by upsizing the monthly quota of your 4G Broadband data.
    On top of that, we are also providing you with 4G LTE data for your LTE smartphone every month!
  2. Who is eligible for the upgrade of Yes 4G Postpaid Plans?
    Customers who registered before 30 June 2016 and who are on selected Yes 4G Postpaid Plans as stated in FAQ No. 3 are eligible for the plan upgrade.
  3. How much upsized 4G Broadband data and 4G LTE data will I be receiving?
    Please refer to the table below for a detailed reference regarding your upsized monthly data quota:
    Plan 4G Broadband Data
    (Upsized)
    4G LTE Data TOTAL MONTHLY DATA QUOTA
    Super 48 6GB 2GB 8GB
    Super 59 7GB 4GB 11GB
    Super 68 10GB 4GB 14GB
    Super 78 12GB 4GB 16GB
    Super 79 12GB 4GB 16GB
    Super 88 16GB 8GB 24GB
    Super 98 24GB 8GB 32GB
    Super 109 20GB 8GB 28GB
    Super 128 30GB 8GB 38GB
    Super 158 38GB 8GB 46GB
    Super 168 34GB 8GB 42GB
    Yes 4G Chromebook Plan 16GB 8GB 24GB
    Eclipse 88 16GB 8GB 24GB
    Eclipse 138 30GB 8GB 38GB
    Eclipse 238 38GB 8GB 46GB
  4. How much will I have to pay to enjoy the upgrade?
    Your monthly commitment fee remains unchanged and there will be no extra charges.
  5. Will I be tied to any contract in order to enjoy the upgrade?
    Because this is a gesture of our appreciation to our valued customers, you will not be tied to any additional contract. Your remaining contract period will not be extended.
  6. What do I need to enjoy the 4G LTE data?
    You will need a Yes 4G LTE SIM card and a compatible 4G LTE smartphone in order to enjoy the 4G LTE data.
    Please go to the nearest Yes Store to collect your Yes 4G LTE SIM card. The SIM is free of charge.
    For phone compatibility list, please click here.
  7. I have signed up for a device bundle before 30 June 2016. Will I also be able to enjoy the upgrade?
    Yes. This upgrade applies to device bundles as well, as long as the plans are stated in the table in FAQ No. 3
  8. How long will I be getting the upsized monthly data quota?
    As long as your account is active, you will get the upsized monthly data quota.
  9. Can I upgrade my plan to one of the plans stated in the table from FAQ No. 3 and enjoy the upsized monthly data quota?
    The upsized monthly data quota as stated in the FAQ No.3 is a reward to our valued Yes customers. This however will not be available to other plan upgrades.
  1. When can I pre-order the Samsung Galaxy S8 / S8+ Bundles?
    The Samsung Galaxy S8 / S8+ Bundles are available for pre-order on 11 – 13 April 2017, at Yes Online Store.
  2. Can I pre-order the Samsung Galaxy S8 / S8+ Bundles from the Yes Store or Yes Dealers?
    The Samsung Galaxy S8 / S8+ Bundles are only available for pre-ordering at the Yes Online Store. Please proceed only to our Yes Online Store to place your order.
  3. When can I collect the Samsung Galaxy S8 / S8+?
    The pre-ordered Samsung Galaxy S8 / S8+ are available for collection on 4 May 2017. Please go to the Yes Store that you selected to collect your Samsung Galaxy S8 / S8+ and your Yes SIM card.
  4. Can I collect my Samsung Galaxy S8 / S8+ after 4 May 2017?
    Yes, you can. But kindly take note that your Yes account will be activated on 4 May 2017 and billing of your Yes account will be started as well.
  1. What is Postpaid Data Add-On and why do I need it?
    Postpaid Data Add-On lets you to add on more data on top of your Monthly Data Quota to enjoy continuous 4G speeds. For example, if you are on Yes 4G LTE Postpaid 88 plan and have used up your Monthly Data Quota (4G LTE data and/or 4G Broadband data), your data speed will be reduced according to our Fair Usage Policy. With Postpaid Data Add-On, you can instantly top up your data quota and continue to have an optimum online experience at full speed.
  2. What Postpaid Data Add-On can I purchase?
    We are currently offering Postpaid LTE Data Add-Ons and Postpaid Broadband Data Add-Ons. Please click Here to check out our latest Postpaid Data Add-Ons.
  3. How can I purchase Postpaid Data Add-On?
    You can purchase Postpaid Data Add-On from My Account or Yes Express Payment Channel.

    Alternatively, you may purchase Postpaid Data Add-On at all Yes Stores/Kiosks and authorised Yes Retail Partner outlets. Check out the Store Locator here.
  4. Can I purchase Postpaid Data Add-On even if I have unutilised data on my Monthly Data Quota?
    Yes, you can.
  5. How many times can I purchase Postpaid Data Add-On in a month?
    There's no limit. You can purchase as many Postpaid Data Add-On as you require.
  6. Where do I check my Postpaid Data Add-On data balance?
    You may check your data balance in My Account. The data balance displayed reflects the total amount of data in your account i.e. Monthly Data Quota (if any remaining) + Postpaid Data Add-On.
  7. What is the validity period for Postpaid Data Add-On?
    Postpaid Data Add-On is valid until the last day of your current Billing Cycle.
  8. Can I carry forward my unutilised quota from Postpaid Data Add-On to the next Billing Cycle?
    No, unutilised Postpaid Data Add-On quota will be forfeited and will not be carried forward to the next Billing Cycle.
  9. I did not get to use my purchased Postpaid Data Add-On. Can I get a refund?
    No, all Postpaid Data Add-On purchases are non-refundable.
  10. Can I transfer the data quota from Postpaid Data Add-On to another account?
    No, the data quota of Postpaid Data Add-On is non-transferrable.
  11. Can I purchase Postpaid Data Add-On for a friend?
    Yes, you can. Simply enter your friend's Yes ID/Yes Number at the Yes Express Payment Channel and complete your purchase.
  12. How long will it take for the reduced speed to go back to 4G speeds after purchasing Postpaid Data Add-On?
    It may take up to 10 minutes for the Postpaid Data Add-On to take effect upon successful purchase.
  1. Where can I pay my bill?
    You can make payments via Yes Stores/Kiosks, participating Yes Dealers, participating banks and e-pay kiosks.

    View here for more details on payment options.


     
    Should you require any assistance regarding your Yes Account, please contact us at YesCare via email yescare@yes.my and we will get back to you as soon as possible.
  2. What will happen if I fail to make payment before the Due Date?
    Your account will be barred and you will not be able to access any of your Yes 4G services. You will still be able to receive voice calls and SMS to your Yes 018 Number for the next 45 days. To unbar your account, you will need to settle your bill.
Billing
  1. What is Bill Date?
    You will be automatically assigned a Bill Date upon account activation. This date is when your monthly data quota is refreshed and bill statement generated.
  2. When do I need to pay my bill?
    You will need to pay your bill by the 30th day from the Bill Date (i.e. when your bill is generated). For example, if your Bill Date is 7 March 2012, you will need to settle your bill by 6 April 2012.
  3. Will I be notified when my bill is ready?
    Yes, you will. You will receive an Email notification (if you did not de-activate E-Bill notification upon registration) and a text message via SMS to your preferred email address and mobile number respectively.
  4. How do I retrieve my bill statement?
    You will be notified when your e-bill is ready to be viewed in My Account at www.yes.my/myselfcare.
  5. This is a postpaid plan, why do I have to pay my monthly fee in advance?
    You're actually paying for your usage within the current Bill Cycle. Only your Monthly Fee applies whereas all Voice, SMS and VAS purchases will be reflected in your next bill. Postpaid gives you the flexibility of having a bill without the inconvenience of making reloads each time you run out of credit on your Prepaid plan.
  6. What do I have to pay in my first bill?
    Your First Bill will reflect the following charges:

    Pro-rated charges for Month 1 Bill Cycle + Current Month (Month 2) Bill Cycle
  7. If this is no different from a prepaid plan, why should I subscribe to a Postpaid plan?
    When you sign up for a postpaid plan, you'll be able to enjoy unlimited data usage as well as free device(s) should you also sign up for a contract. On top of that, you'll enjoy the convenience of a monthly bill without the need to make prepaid reloads each time you run out of credit.
  8. I have just paid my bill, why am I still experiencing reduced speeds?
    Your monthly data quota is set according to the Yes Postpaid Plan you're on. Once you've used up your monthly data quota, your speed will be reduced for the remainder of your current billing cycle.

    During this time, you will still be able to use your data at no addition charge. At the start of your new billing cycle, your quota will be refreshed and you can continue using your data at full 4G speeds again.
  9. If I pay my bills early, will I be able to use my data at full speeds?
    No, you will not. To get full speeds after you have used up your monthly data quota, please purchase Postpaid Data Add-on via My Account at www.yes.my
Credit Limit
  1. Is there a credit limit on my Yes Postpaid plan?
    Yes there is. Each service plan is bound by a credit limit based on the total outstanding amount you are allowed to have before you are barred from using Internet access, making voice calls and text messaging via SMS.
  1. What is Auto Billing and how do I activate it?
    Auto Billing is a convenient service that automatically charges your monthly bill to your credit card. You can activate Auto Billing upon registration or via My Account.
  2. Will I be charged a fee when I subscribe to Auto Billing?
    No. This service is FREE for all Yes Postpaid customers.
  3. What type of cards can I use to subscribe to Auto Billing?
    You can only use locally issued credit cards to subscribe to Auto Billing.
  4. Can I use a Charge Card (Amex/Diners Card), Debit Card (ATM card) or overseas issued Credit Card to subscribe
    to Auto Billing?
    No, you can't.
  5. What do I get by subscribing to Auto Billing?
    Upon successful auto billing transaction, all customers (new and existing) are entitled to a rebate of 2% (up to RM5) of the Monthly Commitment (MRC) in the next bill statement.
  6. When will Auto Billing be effective after I have subscribed to this service?
    Auto Billing will be effective on your next bill cycle.
  7. I have already subscribed to the Auto Billing service some time back. Will I be eligible for rebate?
    Yes, all customers (new and existing) will enjoy a 2% rebate (up to RM 5) from Monthly Commitment (MRC) upon successful auto billing transaction. The 2% rebate (up to RM 5) will be shown in the following bill statement.
  8. Can I change my credit card details? How do I do it?
    Yes, you can change your credit card details via My Account > Manage Credit Card in www.yes.my/myselfcare.
  9. I'd like to deactivate Auto Billing? How do I do it?
    You can deactivate Auto Billing by walking into the nearest Yes Store or you may call our Yes Care Customer Support at 018-3330000 (local call charges apply, 8am-11pm daily, inclusive of weekends and Public Holidays) for assistance.
    Please be informed that you will lose your RM 5 monthly rebate if you deactivate Auto Billing.
  1. Where can I pay my Postpaid bills via e-pay?
    The e-pay service is available nationwide. View a list of e-pay retailers that are able to accept Yes bill payment here.
  2. How do I pay my Postpaid bills via e-pay?
    • Go to any retail outlet displaying the e-pay logo
    • Provide your Yes No. or Account No. to the merchant
    • Provide the bill payment amount you would like to make
    • Upon successful transaction, you will receive an e-pay receipt for your bill payment
  3. Is there a minimum bill payment amount that can be paid via e-pay?
    Yes, the minimum bill payment amount is RM 10 per transaction.
  4. What do I need to provide when I pay my Postpaid bills?
    You will be required to provide:
    1. Your due bill amount
    2. Your Yes No. or Account No.
  5. How long does it take for the payment to be reflected in My Account?
    Your account will be updated immediately once the transaction is successful.
  6. Can I pay using my credit card?
    No, you can't. Only cash payment is accepted for an e-pay transaction.
  7. How do I check if my bill payment is successful?
    You can check if your bill payment is successful via www.yes.my under Payment History.