Frequently Asked Questions.


 
  1. Can I view my Statement of Account online?
    Yes, you can. Your Statement of Account is available online under My Account at www.yes.my.
  2. When is my Statement date?
    Your First Bill will be generated within 7 days from the date of registration. Your Statement Date will be indicated in your monthly bill statements.
  3. What are the chargeable Value Added Services (VAS)?
    The only chargeable VAS is CLIR (Caller Line Identification Restriction), which is charged at RM 3 per month. Other VAS like CLIP and Voicemail, and services such as Yes Life & Yes Mail are FREE (no monthly charge).
  4. Are there any options to get my Statement on a quarterly basis?
    No, we only generate Statements on a monthly basis at this point in time.
  5. Will I still get the hardcopy Statement?
    You can choose to print your Statement by downloading and printing a PDF copy from your account at www.yes.my.
Get up to speed with your Statement of Account and see what you're paying for easily with this simple guide. Simply roll-over the [+] symbol and the corresponding explanation will appear to help you understand your Statement of Account, better.
 
  1. Why the Statement of Account has the word “Tax Invoice”?
    It is in accordance with the GST Act 2014.
  2. Where can I find the GST ID Number of YTL Communications Sdn Bhd in the Statement of Account?
    You can find it from the bottom of the Statement of Account. The GST ID Number is 001085775872.
  3. Where can I find my usage details for my Yes prepaid account?
    You can find your usage details from My Account.
Overview
 
Details 1
 
 
Account Details
View your Yes ID and mobile number together with your name, account number, service plan, address, tax invoice date, tax invoice period and tax invoice number.
 
 
Purchase Details
Any purchases such as Prepaid Starter Packs, Valuepacks and/or reloads that were applied within the tax invoice period are listed here.
*purchases of Valuepacks via Yes Credits will not be reflected as payments
 
 
Payment Details
Any payments or purchases such as Prepaid Starter Packs, Valuepacks and/or reloads that were applied within the statement period are listed here.
*purchases of Valuepacks via Yes Credits will not be reflected as payments.
 
 
Adjustment Details
Any account adjustments that were applied within the tax invoice are listed here.
 
 
GST ID Number
The GST ID Number of YTL Communications Sdn Bhd is listed here.
 
 
FAQ
Click here for more information about your Statement of Account.
 
 
Notes
A brief explanation regarding Rounding and Government Service Tax.
 
 
Enquiries
Yes Care contact details can be found here.
 
 
Reload Channels
This section displays a list of available reload channels for you to reload your account with ease.
 
 
Details of Charges
This section gives you an itemised breakdown of your total usage.
 
 
Payment/Purchases
Any payments or purchases such as reloads and/or adjustment that were applied within the statement period are listed here.
 
 
Data
Your data usage and voice calls are listed here, in chronological order.
 
 
Deducted From
This shows you the bucket from which your usage is being deducted from. Deductions follow this order:
1. Package (e.g. Valuepack),
2. Rebate Bucket and
3. Reload Bucket.
 
 
Tax
This shows the 6% Government Service imposed on usage made to other operators and deducted from your reload value. On-net usage for data, calls and SMS as well as usage deducted from Valuepack or Rebate is exempted from tax.
 
 
Adjustment for Minimum Usage Charge
You will need to use a minimum of RM30 that includes internet, voice calls and SMS each month. If for instance you only manage to use RM25 for this particular month, you will incur an RM5 Adjustment for Minimum Usage Charge and this RM5 will be deducted from either your Rebate or Credit buckets depending on your credit balance. The system is set-up to deduct from your Rebate bucket first before moving on to your Credit bucket.
 
 
IDD Voice Calls
All your International Direct Dial (IDD) voice calls are listed here.
 
 
Domestic Voice Calls
Domestic voice calls are calls made to areas within Malaysia to any operator. These calls are rated at 9 sen per minute at 30 seconds per block.
 
 
Domestic SMS
Domestic SMS are charged at a flat rate of 9sen/SMS to all networks*.
*Off-network (Yes to Other Operators) SMS are subject to 6% GST
 
 
International SMS
Please refer to www.yes.my > Why Yes > Rates for the International SMS rates. Valuepacks are only limited to domestic calls and SMS.
 
Get up to speed with your Statement of Account and see what you're paying for easily with this simple guide. Simply roll-over the [+] symbol and the corresponding explanation will appear to help you understand your Statement of Account, better.
 
  1. Why the Statement of Account has the word “Tax Invoice”?
    It is in accordance with the GST Act 2014.
  2. Where can I find the GST ID Number of YTL Communications Sdn Bhd in the Statement of Account?
    You can find it from the bottom of the Statement of Account. The GST ID Number is 001085775872.
 
 
 
 
 
Payment Channels
This section displays a list of available payment channels for you to pay your bill with ease.
 
 
A summary of your account's previous balance, payment received, overdue charges, current charges, total amount due and due date can be found here.
 
 
Account Details
View your Yes ID and mobile number together with your name, account number, credit limit, deposit and advance payment (if any), service plan, address, tax invoice date, tax invoice period and tax invoice number.
 
 
Balance Brought Forward
This section shows the amount due from the previous statement.
 
 
Rebates
Rebates such as Upfront Payment Rebates/Auto Billing Rebates that were applied within the billing period are listed here.
 
 
Plan and Purchases
Your monthly plan, add-ons charges and/or one-time non-refundable charges are listed here.
 
 
Charges
This is a summary of your usage within the billing period. An itemised breakdown can be found in the "Charges Details" page of your statement.
 
 
Adjustment
Any bill adjustment that needs to be applied is listed here.
 
 
Payment
Total amount of payments that were made within the billing period is listed here.
 
 
GST ID Number
The GST ID Number of YTL Communications Sdn Bhd is listed here.
 
 
FAQ
Click here for more information about your Statement of Account.
 
 
Notes
A brief explanation regarding Rounding and Government Service Tax.
 
 
Enquiries
Yes Care contact details can be found here.
 
 
One-Time Charges
One time non-refundable charges are listed here.
 
 
GST
This shows the 6% Goods and Services Tax imposed on Yes taxable supply of products and services.
 
 
Charges Details
This section gives you an itemised breakdown of your total usage.
 
 
Total Used This Period
Your total data (MB), voice call (minutes) and/or SMS used during this billing period are listed here. Any unused data, free voice minutes and/or free SMS will be forfeited and will not be carried forward.
 
 
First Bill Charges
Your First Bill charges are listed here.
 
 
Super 68
(30 Mar 2015 - 2 Apr 2015)

Pro-rated charges for Month 1 Bill Cycle.
 
 
Super 68 Refund
(1 Apr 2015 - 2 Apr 2015)
Super 68
(1 Apr 2015 - 2 Apr 2015)

Pro-rated GST charges during the crossover from March 2015 to April 2015.
 
 
Super 68
(3 Apr 2015 - 2 May 2015)

Current Month's (Month 2) Bill Cycle.
 
 
Add-On
Any add-on (i.e. SuperBoosterTM) that were purchased within the billing period are listed here.
 
 
Domestic Voice Calls
Domestic voice calls are calls made to areas within Malaysia to any operator. These calls are rated at 9 sen per minute at 30 seconds per block.
*All chargeable voice calls are subject to 6% GST.
 
 
GST
This shows the 6% Goods and Services Tax imposed on usage made to other operators and added on to your current bill.
 
 
Domestic SMS
Domestic SMS are charged at a flat rate of 9 sen per SMS to all networks.
*All chargeable SMS are subject to 6% GST.
 
 
Upfront Payment Rebate
If you have made an upfront payment, your advance payment will be returned to you in the form of monthly bill rebates.
 
 
Adjustment
Any bill adjustments that need to be applied are listed here.
 
 
Payment Channels
This section displays a list of available payment channels for you to pay your bill with ease.