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Get Started

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU Yes LTE Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home

Campaign / Promotion

  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Prepaid Kasi Up LTE SIM Bundle Plan
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About Yes
  • General FAQ
  • Yes ID, Yes Number & Password
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • Yes Online Portals
Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • About Charging and Using Yes Smartphone
  • Warranty and Replacement
Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • Yes International Direct Dial (IDD) Service
YesCare
  • YesCare
Yes Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

MCMC Anti Scam

  • MCMC Anti Scam

Archive FAQ

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
Jaringan Prihatin
  • General
  • Eligibility
  • Registration and Redemption
  • Switching Plans & Providers
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Yes Jaringan Prihatin Service Plan
  • Yes Prihatin x Shopee Cashback Rewards
  • Yes Jaringan Prihatin Postpaid Service Plan
  • Home
  • Docs
  • Frequently Asked Questions
  • Switch to Yes
  • Yes Mobile Number Portability

Yes Mobile Number Portability

  1. Where can I submit my request to switch to Yes?
    You can download MyYes app to submit your request to switch to Yes. If you are new customer, get started with any of our plans available. You’ll first receive your SIM card with a temporary Yes number. Once you receive your SIM, download our MyYes app to activate and verify yourself before switching to your original number. You can switch to your own number during the activation process or anytime after that. If you are existing customer: go to ‘Quick Access’, and select “Switch to Yes” then “Keep Your Number”. You will receive a confirmation SMS from your existing service provider. Reply to confirm your switch.
    Alternatively, you may visit to Yes Store, Yes Kiosk or Yes Authorized Dealer to submit your request to switch to Yes. *Terms and conditions apply.
  2. What should I do or check before submitting my request to switch to Yes?
    For a smooth process in switching to Yes, please ensure and check the following with your current mobile service provider:
    1. Your account must be active;
    2. No overdue/outstanding bills;
    3. No outstanding contractual obligations;
    4. Supplementary line(s) must be switched together with Principal number.
    You may also want to save all contact numbers from your existing SIM Card before switching in to Yes, if required.
  3. How will I know the status of my request to switch to Yes?
    You will receive SMS notification from your current service provider on the status of MNP request.
  4. Can I check the status of my switch-in request online?
    Yes, you may check the port in status via MyYes app by pressing the “Switch to Yes” icon and click “Check Status”.
  5. Why am I unable to check status of my switch-in request via MyYes app?
    Port in request done via Yes Store or Yes Authorized Dealer, customer’s status will be notified via SMS notification.
  6. Will I face any service interruptions during the switch-in process?
    There will not be any service interruption during the switch-in process. However, if you intend to be overseas during the switch-in process, you may need to check with your current service provider if there will be any interruptions for roaming services. There will be no service interruption from Yes.
  7. Can I cancel my request to switch?
    You can cancel your switch-in request if your request is still being processed. Upon successful switch, you will not be able to cancel your request.
  8. Do I need to cancel my existing service plan before I switch to Yes?
    No, you do not have to cancel your existing service plan. Your existing services with your current mobile service provider will automatically be terminated once you have successfully switched to Yes.
  9. I am not a Yes subscriber, do I get a new SIM card when I switch to Yes?
    Yes, we will provide you with a new Yes SIM card when you switch to Yes.
  10. Can I start to use the SIM card immediately after I get the SIM card from Yes?
    Only for port in request done via Yes Store or Yes Authorized Dealer under Postpaid SIM plan, customer can start using and enjoy Yes services only after MNP request is successful.
  11. Can my number be switched without my permission?
    No, it cannot be done without your permission. Yes must verify the customer’s request and validate the supporting documents (if any) before it can proceed with the switch-in process.
  12. What if one of my supplementary line holders does not want to switch?
    As the principal account holder, you will need to visit your existing mobile service provider to terminate the relevant supplementary line. The supplementary line holder will then need to re-register as a principal account holder. Once this process is completed, then you as the primary principal account holder can make the switch to Yes.
  13. Can I switch my number to other service providers more than once?
    Yes, but you cannot make more than one MNP request within the same period of time to different mobile service providers.
  14. How long does it take to switch to Yes?
    The process will not take more than 1 to 2 business days for individual line switching.
  15. How much do I have to pay to switch to Yes?
    The request for switching to Yes is free of charge. However you will have to pay for the Service Plan commitment fees in which you are interested (If any is applicable during registration). *Terms and conditions apply.
  16. What will happen to my unbilled usage made with my current mobile service provider while waiting to switch to Yes?
    You will have to pay your current mobile service provider for any unbilled usage once you have received the invoice, even after you have successfully switched to Yes. Otherwise, you will be blacklisted by your current mobile service provider for not settling your outstanding bills.
  17. If I have signed-up for a Yes bundle package via MyYes app or Yes Online Store, I have already activated the SIM and requested for switch-in via MyYes app. What will happen to my contractual obligation under the bundle package if my switch-in request fails?
    You will be provided with a temporary Yes number upon activating your SIM. This temporary Yes number will continue whilst you resubmit your switch-in request, after clearing all outstanding matters with your existing service provider.
    If your switch-in request is still rejected, you can either continue using the temporary Yes number as your permanent number or terminate the bundle package and service. If you wish to terminate, you will be charged the prescribed early termination fee as stated in your bundle package contract.
  18. If I have signed-up for a Postpaid/Prepaid SIM with Plan only via MyYes app, I have already activated the SIM and requested for switch-in via MyYes app. What will happen to my plan if my switch-in request fails?
    You will be provided with a temporary Yes number upon activating your SIM. This temporary Yes number will continue whilst you resubmit your switch-in request, after clearing all outstanding matters with your existing service provider.
    If your switch-in request is still rejected, you can either continue using the temporary Yes number as your permanent number or terminate the service. If you wish to terminate, any payment made during registration for the plan will not be refunded.
  19. If I have signed-up for a Postpaid with Plan only via Yes Stores or Yes Authorized Dealer, what will happen to my plan if my switch-in request fails?
    You may resubmit your request and it is advisable to resubmit your request within 30 Days to avoid the termination of your SIM card.
  20. Who can I contact if my request to switch to Yes fails?
    You may resubmit your request via the channel that you have submitted previously at Yes Store, Yes Authorized Dealer, MyYes App or alternatively contact our Customer Care Centre at yescare@yes.my for assistance.
  21. Can I port out of Yes after I have submitted a request to terminate my Yes account?
    Once you have submitted your application to terminate your Yes service, your Yes account will be considered inactive during the termination process, and you will not be able to switch your number to other service providers.

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