Frequently Asked Questions.


 
  1. What is Yes?
    Yes is a 4G Mobile Internet with Voice service powered by YTL Communications Sdn Bhd.
  2. Why should I subscribe to Yes?
    Yes is made for today's Internet - it's fast, reliable and wide enough for all your communication needs. What's more, Yes is the first provider in the world to deliver mobile telephony on a mobile broadband network. Now you can get both Internet and Voice in one seamless plan.

    • Yes gives you a better Mobile Internet experience because it's up to 10 times faster than 3G so you can surf more, play more, learn more and do more on your PC, laptop and mobile phone, as well as on any Wi-Fi capable device, including PlayStation Portable, Nintendo DS, Wi-Fi-enabled cameras, eBooks, iPad and iPod Touch. And you can do this all on the go with just one Yes ID and a 018 mobile number!

    • At Yes, we believe in building a people's network and we want to make the nation truly connected. Today, we have covered the majority of the population within Peninsular Malaysia, and we will continue to extend our coverage footprint thereafter.
  3. How do I register for the Yes 4G service?
    You can register for the Yes 4G service at www.yes.my. Alternatively, just visit any of our Yes Stores or retail partners to register and select your Yes ID and 018 mobile number.

    Prepaid
    Upon activation of Yes service, just Paid RM10 and activate YES 4G prepaid SIMPack to enjoy yes4G services.

    Postpaid
    Upon activation of the Yes service, you will be charged a one-time activation fee of and/or Plan Advance Payment - a proportion of your monthly commitment fee which will be used to off-set your initial bill or subsequent bills. You can immediately begin enjoying the Yes 4G service through any Yes device or PC.

     
  4. Will I be tied to a contract when I register for the Yes 4G services?
    You will not be tied to a contract if you choose to subscribe for our prepaid plans.

    Our Postpaid Plans come with variety of contract packages, which can comes bundled with a free or discounted device or unlimited offnet calls or discount on monthly commitment plan. For more promotional details, click here.
  5. I am facing difficulties sending email from my email client (e.g. Outlook, Thunderbird, Apple Mail in OSX) but not from Webmail (accessed via your browser). What can I do?
    Please change your outbound Simple Mail Transfer Protocol (SMTP) settings from TCP port 25 to port 465 (recommended) or port 587. Kindly refer to the below steps on switching from SMTP port 25 to port 587 in your email client settings.
     
    Microsoft Outlook 2007 1. Open Microsoft Outlook 2007. From the Tools menu select Account Settings.
    2. Select your account under the E-mail tab, then click Change button.
    3. The Internet E-mail Settings dialog box appears, showing the settings for your existing account. Click the More Settings button.
    4. Go to Advanced tab, under Outgoing server (SMTP), change port 25 to 587.
    5. Click the OK button.
    Microsoft Outlook 2010 1. Click the File tab.
    2. On the Info tab, click Account Settings, and then click Account Settings....
    3. Select the account which you would like to change.
    4. Click More Settings, and then on the Outgoing Server tab
    5. Under Outgoing server (SMTP), change port 25 to 587.
    Windows Mail 1. Start Windows Mail, click the Tools menu at the top of the window and then click Accounts.
    2. Select your account under Mail, then click Properties button.
    3. Go to Advanced tab, under Outgoing server (SMTP), change port 25 to 587.
    4. Click the OK button.
    Mozilla Thunderbird 1. Open Thunderbird Mail. From the Tools menu select Account Settings.
    2. In the left pane, select the entry Outgoing Server (SMTP) and the settings will appear on the right.
    3. Select your account, then click Edit.
    4. Change port 25 to 587.
    5. Click the OK button.
    Apple Mail 1. Launch Apple Mail.
    2. On the Mail Menu, click Preferences.
    3. Select the Account tab and select your email account.
    4. Click the Server Settings button under the Outgoing Mail Server section.
    5. Enter the Outgoing Mail Server field: mail.domain.com 6. Change the port from default 25 to 587.
    If you are still facing difficulties sending out email and required assistance please contact YesCare at 018 333 0000.
  6. I am having difficulties with some internet applications such as CCTV, hosting and port forwarding. However, I am able to browse the Internet as usual. What should I do?
    If you are able to browse the Internet but have difficulties with specific internet applications (e.g. Home CCTV, Remote Access), please contact YesCare at 018 333 0000 or email us at yescare@yes.my for assistance.
  1. What is a Yes ID?
    A Yes ID is your unique ID to access our suite of converged services. It is an ID you use to access our network and it comes with a 018 number that you can use for call and SMS - both local and international. And your Yes ID also becomes your email address (just add @yes.my).

    On top of that, the innovative Yes ID allows you to use one Yes ID to connect to multiple Yes devices and machines simultaneously!
  2. How do I change or reset my password?
    To change your password, just log in to My Account and choose the "Change Password" option from the drop down menu.

    To reset the password for your Yes ID, please go to My Account and click on "Forgot your password?". Then follow the on-screen instructions.
  1. What is the 3+8 numbering range?
    The 3+8 numbering range is a new range of mobile numbers with a common 3-digit prefix (011) followed by the next 8 digit (011-7XXX XXXX) subscriber number (e.g. 011-72345678).

    The current mobile number range consists of 3+7 digits (e.g. 018-1234567).
  2. When will this numbering range be made available to Yes' subscribers?
    We will keep you posted at www.yes.my. once we are ready to deploy the new numbering range.
  3. Will customers on the existing 3+7 numbering range be affected by this change?
    No, customers who are using the existing 3+7 numbers will not be affected at this point in time.
  4. Why is this new range being introduced?
    As part of a new initiative by SKMM, the implementation of the new 3+8 numbering range is targeted to support the growing demand for mobile numbers in the country.
  5. Can my friends with the existing 3+7 numbering range call or send text messages (SMS) to me when I'm using this new numbering range?
    Yes, they can. With the new 3+8 number, you can receive calls or text messages from any of your contacts as usual.
  6. With my current 3+7 numbering range, can I call or send text messages (SMS) to my friends who are using this new numbering range?
    Yes, you can. With the new 3+8 number, you can still call or text any of your contacts as usual.
  7. I don't like the 3+8 numbering range. Can I still opt to register for the existing 3+7 numbering range?
    Yes, you can. You can opt to register for the 3+7 numbering range as long as the 3+7 numbers are still available from your chosen mobile operator.
  8. How will this new range affect my call charges?
    The 3+8 numbering range are only inventories. The call charges are still based on service plans. If the service plan is the Yes Plan, the call charges will still be 9 cents per call regardless of the numbering range in use. Technically, there are no additional interconnect charges attached to the new 3+8 numbers; it is still the same as the 3+7 number range.
  9. Will this new range affect the quality of my calls?
    Quality should be the same as 3+7 numbers; both number ranges are still riding on the same network and facilities.