Frequently Asked Questions.


 
  1. Who are we?
    We are YES, the first and only pure 100% 4G Mobile Operator in Malaysia powered by YTL Communications Sdn Bhd. We are also the first to offer voice-over-LTE (VoLTE) service for high definition, crystal clear calls, winning innovation awards for its services annually, two years before any other mobile operator in Malaysia.
  2. Why should I subscribe to YES?
    Amazing things happen when you say Yes! YES is made for today's Internet - we are fast and reliable with wide enough coverage for all your communication needs. We believe in building a people-centric network as we continuously invest in making the nation truly connected regardless of your background.
  3. How do I register for the YES service?
    You can register for the YES 4G service at www.yes.my. Alternatively, just visit any of our YES Stores or retail partners to register.
  4. Can I switch to YES while maintaining my number?
    Yes, you can! Purchase any of our Yes plans and when you receive our SIM, it’s as easy as 1, 2, 3!
    1. Download the MyYes app to activate your SIM.
    2. During the activation process, select “Switch to YES and Keep Your Number”. You should then get a confirmation request SMS to your existing number from your existing service provider.
    3. Reply the SMS with your confirmation.

    The switching process should be done within 3 days provided that the existing number you intend to port in to our network is in the range of mobile numbers approved by MCMC; the Port In Number is active and not suspended, terminated or blacklisted and/or barred by any other service provider.

    You should experience no interruption to your service during this time. If your port-in request is denied, please contact your existing service provider.

     
  1. What is a Yes ID?
    Your phone number is your unique YES ID which you can use to access our suite of YES services.
  2. How do I change or reset my password?
    To change your password, just log in to My Account and choose the "Change Password" option from the drop down menu.

    To reset your password, click “Self-care” from the dropdown menu on the YES home page. Click on "Forgot your password?", then follow the on-screen instructions.
  1. What is Auto Renewal?
    You will be able to automatically renew your Prepaid Data Add-On at the end of the Data Add-On Validity Period by using your registered credit/debit card. By doing so, it frees you from the hassle of keeping track of the expiry date of your Prepaid Data Add-Ons Validity Period. For more information, please refer to the terms and conditions.
  2. How do I subscribe to Auto Renewal?
    You may subscribe to Auto Renewal by following these steps on the MyYes app:- .
    • i) Log in to MyYes app
    • ii) Go to "Profile" and save your credit card details;
    • iii) Go to “Buy Add On” on the home screen and choose an Add-On;
    • iv) Select the Credit/Debit Card option then subscribe for Auto Renewal
  3. When will my Prepaid Data Add-On be renewed?
    Your Prepaid Data Add-On will be renewed based on the expiry date of your Prepaid Data Add-Ons validity period. E.g. Prepaid Data Add-On Kasi Up 7Days 10GB with 7 days validity will be renewed every 7 days, while Prepaid Data Add-On Kasi Up 30Days 10GB with 30 days validity will be renewed every 30 days.
  4. Can I change my credit card details?

    Yes, you can change your credit/debit card details through the MyYes app by executing the following steps:-

    (i) Go to “Profile”,
    (ii) Choose the “Billing” tab
    (iii) Press “Update” to edit your credit/debit card details
  5. Will my Prepaid Data Add-On be automatically renewed if I finish using my internet data before the expiry of the Data Add-On Validity Period?
    No, for your Prepaid Data Add-On to be renewed, your current Prepaid Data Add-On Validity Period has to expire first.
  6. How can I cancel my Auto Renewal service?
    You may unsubscribe through MyYes app .
  7. Can I use a third party credit/debit card to subscribe to Auto Renewal? 
    No, you must use your own credit/debit card to subscribe to Auto Renewal.
  1. How do I reload via e-pay?
    o Locate any retail outlet which has the e-pay logo and terminal
    o Purchase a reload via the retail outlet and activate it

    a.Via Online Portal
    1. Log on to https://selfcare.yes.my/xportal/
    2. Enter your YES ID
    3. Enter the 16-digit Activation Code and click submit

    b. Via SMS*
    1. 1. Type REL <space><Yes ID@yes.my><space><16-digit Activation Code>
    2. 2. Send the SMS to 018 330 1111

      o Your reload will be credited immediately to your YES account

      * Standard SMS charges apply to reloads via other telco operators.
    • When will the e-pay reload be updated in my YES Account?
      After a successful transaction, your reload will be updated immediately in your YES Account.
    • Where can I purchase a reload via e-pay?
      The e-pay service is available nationwide. View a list of e-pay retailers selling YES reloads here.
    • Will I be charged any additional fees when I reload via e-pay?
      No, you will not.
    • What mode of payment is accepted for an e-pay transaction
      Only cash payment is accepted for e-pay transactions.
    • How do I check if my reload is successful?
      Please download the MyYes app to see that the reload amount has been credited to your current account balance.
    1. How do I Reload or purchase a Prepaid Data Add-On via MobilityOne?
      o Locate any retail outlet which has the MobilityOne logo and terminal
      o Purchase a Reload or Prepaid Data Add-On via the retail outlet
      o Your reload will be credited immediately to your YES account

      * Standard SMS charges apply to reloads via other telco operators.
    2. Where can I find a MobilityOne retail outlet to purchase my Reload or Prepaid Data Add-On?
      The MobilityOne service is available nationwide. View a list of MobilityOne retailers selling YES Reloads and Data Add-Ons here.
    3. What is the accepted mode of payment when I purchase a Reload or Prepaid Data Add-On via MobilityOne?
      Only cash payment is accepted.
    4. Will I be charged any additional fees when I purchase a Reload or Prepaid Data Add-On via MobilityOne?
      No, you will not.
    5. How can I check if my Reload or Prepaid Data Add-On has been successful?
      Please download the MyYes app to see that the reload amount has been credited to your current account balance.

      To check your YES Credit balance via SMS:
      Type BAL <space> <YES number> and send it to 018 330 1111
    1. What is PayQuik?
      PayQuik is a payment channel designed to give you more payment options, giving you even more convenience and flexibility.
    2. How do I reload via PayQuik kiosks?
      A. Visit a PayQuik Kiosk.

      B. Select "Telco" > Select "Yes" > Select "YES Prepaid Reloads".

      C. A statement on the Personal Data Protection Act will appear. Read the statement carefully and press "Next".

      D. Enter your mobile number and press "Next".

      E. Choose how much you wish to reload: RM10, RM30, RM50 or RM100.

      F. Enter the EXACT amount of money into the machine. Once the correct amount is inserted,
      the "Pay" button will change from grey to yellow. Press the "Pay" button.

      G. Take the printed receipt from the Kiosk. The PIN will be printed on the receipt. "Activate it"
      (a) Via Online Portal
      1. Log on to https://selfcare.yes.my/xportal/
      2. Enter your YES ID / Phone Number / Account Number
      3. Enter the 16-digit Activation Code and click submit

      (b) Via SMS*
      1. Type REL <16-digit Activation Code>
      2. Send the SMS to 018 330 1111
      • Your reload will be credited immediately to your YES account
      *Standard SMS charges apply to reloads via other telco operators.

       
      H. If you have any enquiries, call PayQuik's toll-free Careline at 1800-18-7845. Operating hours are 9am to 9pm from Mondays to Fridays, 9am to 6pm on Saturdays. PayQuik is closed on Sundays. In addition to the toll-free Careline, you may also call 019-2944580 or 016-6458147 for further enquiries.
    3. Will I be charged additional fees when I purchase reloads via PayQuik kiosks?
      No, you will not be charged any additional fees.
    4. What are accepted modes of payment?
      Only cash payments are accepted for PayQuik transactions.
    5. How do I check if my reload is successful?
      Please download the MyYes app to see that the reload amount has been credited to your current account balance.

      To check your YES Credit balance via SMS:
      Type BAL <space> <YES number> and send it to 018 330 1111