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First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
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  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
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    • Infinite Postpaid Hotspot Add-On
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    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
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  • OKU Yes LTE Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
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    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
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Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
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Campaign / Promotion

  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
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  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Prepaid Kasi Up LTE SIM Bundle Plan
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About Yes
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Yes Devices
  • Yes 5G Infinite Gateway
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Roaming & IDD
  • International Roaming Service (Postpaid)
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  • Yes International Direct Dial (IDD) Service
YesCare
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How To Activate SIM

  • How To Activate SIM

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  • YES Terragraph Plan
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  • YES Converged Service

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

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  • MCMC Anti Scam
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  • First to 5G

Yes FT5G Discover SIM Pack Programme

  1. What is the Yes FT5G Discover SIM Pack?
    The Yes FT5G Discover SIM Pack is a Prepaid Service Plan provided by YTL Communications Sdn Bhd (Company No.200701035605 (793634-V)) (“YTLC”). It is offered to all Malaysians and non-Malaysians residing in Malaysia aged 12 years and above with 5G Smartphone. Terms and conditions apply.
  2. Where can I apply for the Yes FT5G Discover SIM Pack?
    You can apply for the Yes FT5G Discover SIM Pack through the Yes website www.yes.my or on MyYes app.
  3. How many Yes FT5G Discover SIM Pack can I apply?
    You can only apply for one (1) Yes FT5G Discover SIM Pack.
  4. Will I be able to use 5G services if I am on a 4G smartphone?
    No, you will not be able to use 5G services if you are using a 4G smartphone. For more information regarding the 5G services, you may refer to FAQ under the First To 5G Campaign.
  5. I have received an email notification from Yes that my application for the Yes FT5G Discover SIM Pack is successful. How do I know when I will receive my Yes FT5G Discover SIM Pack?
    The email notification will state a delivery tracking number. To check your delivery status, please go to www.yes.my/TrackOrder and enter your delivery tracking number.
  6. I have received my free 5G-enabled SIM Card, how do I activate it to start using my free 10GB data?
    To activate your 5G-enabled SIM Card:

    If you are a New User, please follow the following steps:
    (i) Download the MyYes app
    (ii) On the login page, press “New User”
    (iii) Press “Activate SIM” button and follow the self-activation steps on the screen
    (iv) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

    If you are an Existing User, please follow the following steps:
    (i) Login to the MyYes app
    (ii) Go to Quick Access, press “Activate SIM” button and follow the self-activation steps on the screen
    (iii) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

  7. Am I allowed to choose a Yes Mobile Number when I apply for the Yes FT5G Discover SIM Pack?
    Not at this point in time. A YES Mobile Number will be assigned to each SIM Card upon activation.
  8. How long will my service account remain active?
    Your Yes FT5G Discover SIM Pack service account will remain active for a period of thirty (30) days from the date of activation of your 5G-enabled SIM Card.
  9. What happens if my Yes FT5G Discover SIM Pack account becomes inactive?
    You will still be able to receive calls and SMS, access your contacts and make emergency calls. However, you will not be able to make any calls, send SMS or surf the internet. Kindly purchase a Yes Reload for your Yes FT5G Discover SIM Pack. The minimum purchase of a Yes Reload is RM5. For more information, please refer to the Yes Reload Terms and Conditions available at Yes Reload Terms and Conditions.
  10. Does the 10GB free data have an expiry date?
    Yes, it does. It is valid for a period of 30 days only from the date of successful activation of your 5G-enabled SIM Card.
  11. How will I know whether I have received my free 10GB data upon activation of my Yes FT5G Discover SIM Pack?
    Please login to MyYes app, the information will be displayed on your home screen.
  12. Can I purchase other Prepaid Data Add-Ons before my account expires?
    Yes, you can. For more information on the Prepaid Data Add-on, please refer to our Prepaid FAQ.
  13. Do I need to activate the 5G-enabled SIM Card immediately upon receipt, or can I do so at a later time?
    You are required to perform a one-time activation of the 5G-enabled SIM Card within thirty (30) days from the date you receive the 5G-enabled SIM Card. Failing to do so will result in the SIM Card automatic expiration and your Service account shall be terminated accordingly. In such instance, any payment made by you, including the plan fee shall be automatically forfeited and no refund shall be made to you.
  14. Will there be any charges imposed when I call other Yes mobile numbers?
    There will be no charges imposed for domestic calls from a Yes mobile number to another Yes mobile number. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at www.yes.my/roaming.
  15. Will there be any charges imposed when I call other networks?
    Yes, standard rates will apply. Please refer to the table below:-

    Type of Off Net Services Rates (RM) Charging Block
    (in seconds)
    Voice Calls RM 0.09/minute 30
    SMS RM 0.09/SMS –
  16. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @www.yes.my/roaming.
  17. Can I change my existing Service Plan to Yes FT5G Discover Plan?
    No, the Free Yes FT5G Discover Plan is only available for new registration.
  18. Can I keep my existing mobile number on Yes FT5G Discover Plan?
    Yes, you can port your existing mobile number to the Yes FT5G Discover Plan after your 5G-enabled SIM Card has been activated. Please refer https://www.yes.my/keep-your-number/ for more information.
  19. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my.
    Alternatively you can download MyYes app from the Android Play Store or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes.

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